Customer Service Sales Representative

NABYLA NEKRAWESH

*********@******.*** • 925-***-**** • Newark, CA

PROFESSIONAL EXPERIENCE

Robert Half – San Ramon, CA

Preplacement Coordinator

June 2017 – Feb 2025

Managed and supported over 60 multi-billion-dollar client accounts across the US and Canada, providing administrative assistance with recruitment processes.

Coordinated and scheduled interviews with candidates, managed candidate communications, and supported hiring managers throughout the hiring process.

Conducted background checks, reference verifications, and ensured compliance with hiring laws and regulations.

Delivered training and support to new employees and hiring managers on recruitment best practices and HR compliance.

Tracked and reported recruitment metrics, including job openings and successful placements, ensuring accurate and timely reporting.

Served as the primary point of contact for escalations and HR-related inquiries.

Collaborated with team members, project managers, and leadership to ensure smooth recruitment and onboarding operations.

Sprint – San Leandro, CA

Sales Representative

Aug 2015 – Oct 2016

Provided exceptional customer service, resolving inquiries, and ensuring customer satisfaction, contributing to strong client relationships.

Supported the onboarding process of new employees by assisting with training on products and services.

Coordinated stock and inventory management, contributing to operational efficiency and organization.

Assisted with various administrative tasks, such as processing merchandise orders and performing inventory quality checks.

Tracked sales performance and met key metrics, consistently achieving top rankings in sales growth and customer satisfaction.

Verizon 4G Wireless – San Jose, CA

Assistant Manager

Feb 2014 – Aug 2015

Managed administrative functions for the store, including overseeing cash and credit transactions, handling financial reporting, and ensuring store operations ran smoothly.

Supported store manager in onboarding and scheduling staff, ensuring compliance with company policies and maintaining a productive team environment.

Trained new and existing staff on company systems, sales techniques, and customer service best practices.

Contributed to inventory management, restocking, and store cleanliness while adhering to safety and operational standards.

Assisted in resolving customer issues and transactions, ensuring high-quality customer service and operational success.

SKILLS

Certifications

HIPAA Certified (2020)

Languages

English (Advanced)

Dari (Advanced)

Technical Skills

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Experience with Salesforce, Workday, Alfresco, DocuSign, Qminder, and Domo Analytics

Knowledgeable in background check vendor platforms and recruitment software (DocuSelector)

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