Supplier Quality Control
Resume:
*******.******@******.***
**** ******** ****, *** *******,
California
C O N T A C T S U M M A R Y
W O R K E X P E R I E N C E
GRC Compliance Quality Analyst
Amazon
Complexity/Ambiguity Influence Impact
Data-Driven Process Improvement and Risk Mitigation Enhanced operational efficiency Conduct internal audits to ensure compliance with regulatory requirements and industry standards. Ensure ongoing compliance with local, national, and international standards and legislation, in-depth analysis resulted in a reduction in defect trend to 2.3% from 6.16% Mitigated operational risks by implementing robust quality control measures and driving ICA completion and 100% CAPA implementation, leading to a reduction in escalations, which is 85.7%(3/21) of improvement.
Proactively managed supplier quality risk to minimize supplier escapes by developing and implementing quality evaluation and control systems. Developed and executed risk assessments and mitigation plans, and created supplier quality requirements and flow-downs.
Strategic Problem-Solver and Change Agent
Drove process improvements by leveraging data analytics to identify critical issues, managed escalations, developed actionable solutions, and collaborated effectively with cross-functional teams. Apply LEAN and Continuous Improvement methodologies to enhance compliance processes
RCA methodologies: 5Whys, FMEA, PROACT, Pareto, Ishikawa Diagram Influenced decision-making through compelling WBR/MBR presentations and data-driven insights, resulting in the implementation of new procedures and the prioritization of high-impact initiatives like task management quips/trackers. Tools: Tableau, QuickSight and Asana.
Built strong relationships with stakeholders (Finance, Procurement team) to foster collaboration and ensure alignment on process improvement goals of adherence to compliance
Measurable Results and Customer Satisfaction
Delivered significant cost savings by identifying and eliminating inefficiencies in the audit process, resulting in reduction in operational expenses (40%). Improved customer satisfaction by reducing case processing times and increasing the accuracy of critical data, leading to enhanced customer experience via T&M studies and AHT revision.
Strengthened organizational resilience Maintained accurate documentation of compliance activities and prepared management reports. Tracked compliance metrics and trends to ensure system effectiveness
2021-2024
Data-Driven Quality Assurance Analyst with 5+ years of experience in regulatory compliance and quality control. Skilled in developing and implementing QA processes, conducting audits, and ensuring adherence to industry standards (ISO 9001, ISO) and Quality Management Systems (QMS). Proven track record of improving compliance rates and reducing risks. Expert in leveraging data analytics to identify and address quality gaps. Possesses a deep understanding of quality management principles and Lean Six Sigma methodologies, holding a Lean Six Sigma Yellow Belt certification. Adept at building strong stakeholder relationships, influencing decision-making, and driving process improvements within complex organizations. S A F E E N A S H A Z I A
S E N I O R Q U A L I T Y E N G I N E E R
A U T H O R I Z E D T O W O R K I N T H E U . S . W I T H O U T S P O N S O R S H I P Regulatory Compliance (Amazon
standards, DCAA, APSCA, FDA, FAR,
GMP)
Salesforce
Risk Assessment
Lean Six Sigma Methodologies
Supplier Quality Risk Management
Risk Assessments and Mitigation
QA methodologies
Training and Onboarding
Cost-reduction methods
Data Analysis
ERP systems - Tally
QMS - QuickSight
Report Creation
Data Validation
Project Planning
SOP Development
Document Control Systems
Compliance Testing
Stakeholder Engagement
HIPAA
HSPC
S K I L L S
https://www.linkedin.com/in/ssafeena
T O O L S
Airtable
Veeva Vault
MasterControl
ComplianceQuest
Fusion Risk Management
Google Sheets, Google Studio
QMS, MSTeams
PowerBI
SQL
Excel macros
Microsoft office
JIRA, SIMT
MS suite
PowerBI
Tableau
C E R T I F I C A T I O N S
Q U A L I T Y A S S U R A N C E A N A L Y S T
Certification for two days hands on workshop
in “Solar PV System Design”conducted By
Apollo Power Systems Pvt. Ltd
Certification for two days work shop on
“Industrial PLC and SCADA Automation”
conducted by RMJ Automation solution and
training Pvt. Ltd
Certification for 80 hours work shop on
“Android Developing” conducted by Connect
Talent Pvt. Ltd · Certification for six months
on successful completion of internship in NAL
(National aerospace Laboratory) Bangalore
White Belt certified – Benchmark 6 Sigma –
Aware of Lean and Six sigma, Problem solving
techniques i.e DMAIC and DMADV
Senior Quality Analyst
Unacademy
Quality Assurance: Conducted comprehensive PSA and non-PSA audits to assess agent performance against quality standards. Implemented rigorous internal and external calibration processes to maintain consistency in evaluation. Generated detailed daily, weekly, and monthly quality reports, including defect rates, feedback coverage, and month-to-date performance metrics to identify trends and areas for improvement. Developed and delivered TTQ training programs, certifying new QAs to ensure high-quality service delivery. (Calibration methodologies: Blind, Forum, verification) Sales Support: Contributed to sales growth by conducting in-depth analysis of sales pitch effectiveness, including target and talk time metrics. Developed a new vision parameter and implemented an III strategy to enhance 54% of sales performance. Collaborated with the sales team to provide insights and support, ultimately contributing to increased sales revenue by 30% . Achievements:
Successfully implemented a quality improvement program that resulted in reduction in defect rates by 60%. (Moved to DPPM rolling 4 weeks trend from DPMO)
Contributed to increase in sales revenue through the implementation of improved sales strategies (III) (Sales pitch revamped along with QC Metrics) 2020-2021
Quality Analyst
Ani Technologies Pvt Ltd
Quality Monitoring: Conducted comprehensive audits of calls, chats, and emails to assess agent performance against quality standards. Provided regular feedback and conducted call calibration sessions with clients. Performance Analysis: Generated detailed daily, weekly, and monthly quality reports, identifying top and bottom performers. Implemented corrective action plans to improve overall agent performance and reduce attrition. Process Improvement: Utilized data analysis techniques (Fishbone, Pareto, Histogram) to identify root causes of quality issues. Implemented process enhancements to improve efficiency and customer satisfaction. SLA Management: Ensured adherence to quality service level agreements
(SLAs) by monitoring performance metrics and taking corrective actions. Automation: Automated process flow using Process Builder, Yonyx and Simplified DTs
Managed Salesforce org for 200+ users, including role hierarchy and sharing rules setup.
Implemented Salesforce Service Cloud, resulting in a 25% improvement in case resolution time
2019-2020
Quality Analyst
Aczel Info Services
Training Program Development and Delivery: Designed and implemented comprehensive training programs for multiple processes (CMS, Inbound, Chats, Email, LR, Acia Lite, Eunimart, TMS). Achieved 100% certification across 15 batches.
Led implementation of quality improvement initiatives, resulting in a 20% reduction in patient wait times
Collaborated with cross-functional teams to ensure compliance with federal and state regulations
Utilized PDSA cycles to optimize care delivery processes, improving patient satisfaction scores by 15%
Conducted audits of Medicare and Medicaid-related customer interactions, provided agent feedback, and implemented process improvements to maintain quality standards and ensure compliance with CMS regulations Ensured adherence to Medicare and Medicaid guidelines in all quality assurance processes, including HIPAA compliance and CMS regulations for claims handling and member communications
2018-2019
S A F E E N A S H A Z I A
E D U C A T I O N
M Tech (Power System Engineering)
AMC College of Engineering
2016-2018
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