Business Analyst Cash Application

NANCY NJUGUNA KURIA

Kennesaw, GA ***** *******.*@*****.*** 678-***-**** LinkedIn URL

Business Analyst & Cash Application Specialist

Dynamic and results-driven professional with 20+ years of experience across multiple industries, specializing in cash flow optimization, payment reconciliation, and process improvement. Well-versed in guiding teams, recognizing discrepancies, and interacting with cross-functional departments to resolve complex financial issues. Skilled in leveraging SAP, High Radius, and advanced financial reporting tools to enhance cash application accuracy, streamline processes, and reduce outstanding balances. Proven track record of driving operational efficiency and compliance through strategic project leadership and process improvements, optimizing cash flow, financial accuracy, and departmental performance. Demonstrated success in mentoring teams and spearheading initiatives that foster accuracy and adherence to corporate policies. Strong communicator with an innate ability to report to senior management and provide actionable, data-driven insights to support decision-making. Adept at building and maintaining relationships with all levels of management to ensure seamless execution of daily operations and organizational goals. AREAS OF EXPERTISE

Cash Application Management Payment Reconciliation Process Improvement Financial Reporting Dispute Resolution Aged Receivables Management Refunds & Credit Processing Team Leadership & Mentorship Accounts Receivable (AR) Reviews Financial Analysis Compliance & Policy Adherence Electronic & Manual Payment Processing Cross-Functional Collaboration Batch Balancing & Reconciliation Data-Driven Decision Making Technical Proficiencies: SAP Fiserv DMV Sorian High Radius PeopleSoft Advanced Excel Windows PROFESSIONAL EXPERIENCE

Air Liquide Kennesaw, GA April 2019 – Present

Cash Application Specialist - Lead

Execute accurate and timely application of incoming cash, including checks, ACH, and credit card payments to customer accounts through the utilization of SAP and High Radius for smooth running of daily activities. Investigate and resolve payment discrepancies by initiating disputes and collaborating with cross-functional teams to drive swift resolutions. Oversee the processing of credits and overpayments by facilitating refunds or reallocations in strict compliance with company policies. Partner with collectors to execute write-offs and adjust small balances, taxes, and bank fees within authorized limits. Develop and present comprehensive refund reports with supporting documentation for senior management to aid in strategic decision-making.

Processed duplicate invoice payments by refunding 80%+ to customers by addressing outstanding balances and propelling trust.

Optimized cash flow efficiency by scrutinizing unapplied cash reports, identifying recurring trends, and implementing targeted process improvements, resulting in a reduction of outstanding balances.

Served as the primary escalation point for complex cash application inquiries by providing expert guidance and resolution strategies that drove team effectiveness and minimized processing errors.

Managed the outstanding check process by ensuring timely void requests and coordinating accurate submissions to the Central Accounting Group, aimed at improving compliance with financial policies.

Ensured strict adherence to corporate policies by accurately preparing and submitting refund requests with proper account coding, resulting in reducing discrepancies and amplifying financial accuracy.

Spearheaded multiple special projects and process improvement initiatives by focusing on advancing operations and increasing overall accuracy and efficiency across cash application functions. Nancy Njuguna Kuria *******.*@*****.*** 678-***-**** Page 2 HomeBridge Financial Kennesaw, GA October 2017 – March 2019 Business Analyst – Lead

Collaborated with cross-functional teams to support month-end processing to ensure accomplishment of departmental goals and deadlines. Partnered with lockbox teams to reconcile unapplied cash and open funds accounts for timely resolution. Followed applicable compliance with company standards by processing electronic and manual payments with high accuracy. Championed daily batch balancing and reconciliation for optimum accurate financial records to drive cash flow. Managed incoming invoices by scanning and routing them to the correct accounts, ensuring timely processing and payment.

Transformed a struggling employee into a top performer by delivering personalized training and mentorship, enhancing proficiency in processing mortgage payments and departmental procedures.

Corrected misapplied funds by reversing incorrect postings, ensuring accurate reapplication, and propelling cash accuracy.

Rationalized payment processing by managing the upload and download of Explanation of Benefits (EOB) from banks and third- party providers.

Fresenius Medical Center Kennesaw, GA June 2005 – July 2017 Cash Application Specialist – Lead

Achieved a 99.99% accuracy rate in cash applications by directing the precise posting of electronic and manual cash receipts, ensuring strict alignment with lockbox numbers and Explanation of Benefits (EOB) data. Ensured timely completion of all cash postings within established deadlines, eliminating operational delays and enhancing departmental efficiency. Developed and executed best practices for cash receipt processes, driving accuracy and efficiency improvements adopted across multiple teams.

Deployed a digital EOB folder system, reducing paper usage, saving 1-2 days per week, and cutting operational costs.

Managed complex adjustments and denials, leading the resolution of discrepancies and variances to maintain flawless financial records, improving reconciliation efficiency by 90%.

Championed the timely and accurate reconciliation of manual and electronic cash receipts, ensuring full alignment with financial statements and lockbox transactions, which reduced posting errors by 89%.

Led the monitoring and analysis of Aged Receivables Reports, initiating corrective actions that reduced overdue balances by 80%, contributing to a significant improvement in cash flow.

Spearheaded accounts receivable (AR) reviews, collaborating with cross-functional teams to resolve outstanding issues and optimize cash collection processes, enhancing departmental productivity by 70%. EDUCATION & CERTIFICATIONS

SAP Modules (SD/FI)

Target IT

Medical Billing and Coding – Education Direct

Diploma in Medical Office Assistant – Education Direct

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