Risk Management Third-Party

LOOKING ONLY C*C ROLES

SAI KIRAN SAILLA

Email: ****************@*****.***

Phone: +1-940-***-****

Linkedin:https://www.linkedin.com/in/sai-kiranhttps://www.linkedin.com/in/sai-kiran-sailla/sailla/

ServiceNow Devoloper

Professional Summary:

•Nearly 9 years of experience in ServiceNow development, specializing in ITSM, ITOM, ITBM, and custom application development, with expertise in REST/SOAP integrations and ITAM solutions.

•Proficient in scripting with JavaScript and Glide, enabling the creation of Business Rules, Client Scripts, UI Policies, and Actions that optimize business workflows and enhance user experiences.

•Demonstrated expertise in ServiceNow integrations with third-party tools such as Black Duck, Veracode, LDAP, and cloud systems, improving operational efficiency and ensuring secure data flow.

•Proven ability to integrate ServiceNow with third-party systems like Workday, SAP, Splunk, Qualys, and SolarWinds, using REST/SOAP APIs and Integration Hub.

•Adept at configuring and maintaining CMDB, DISCOVERY processes, and mid-server management to enhance infrastructure visibility and data accuracy.

•Skilled in SBOM modeling, vulnerability response workflows, and security incident management, integrating tools like Qualys to enhance cybersecurity operations.

•Skilled in performing penetration testing, risk assessments, and implementing security solutions within ServiceNow to ensure robust protection and compliance with organizational standards.

•Certified Implementation Specialist with a proven track record in ServiceNow upgrades, version migrations, and platform optimizations, ensuring seamless transitions and minimal downtime.

•Extensive experience in ITIL processes, including Incident, Problem, Change, Knowledge, and Request Management, driving adherence to best practices and reducing resolution times.

•Successfully aligned ServiceNow GRC and Vendor Risk Management (VR) modules with business objectives, fostering effective risk management and compliance oversight.

•Developed intuitive self-service portals and Service Request Catalogs, improving user satisfaction and reducing manual interventions by automating service fulfillment processes.

•Proficient in Application Portfolio Management (APM), optimizing application utilization, dependency mapping, and streamlining IT operations.

•Collaborative leader with a history of coordinating with cross-functional teams, delivering training, and fostering continuous improvement across ServiceNow implementations and business operations.

•Experienced in optimizing software development life cycles using advanced integrations and security tools, ensuring compliance with industry standards and improving operational efficiency.

•Strong background in front-end and back-end development using modern technologies like AngularJS, React, Node.js, and MongoDB, delivering scalable and high-performance solutions across industries.

Technical skills:

•ServiceNow Versions: Quebec, Paris, London, Orlando, Istanbul, Eureka, Fuji, Helsinki, Jakarta

•ServiceNow Modules: ITSM, ITIL, ITOM (Discovery, Service Mapping, Event Management), CMDB, SSO, ITBM, HRSM, CSM

•Operating Systems: UNIX, Linux, Oracle Solaris, Windows 2000-07/08, XP, Vista

•Programming Languages: C, SQL, HTML4-5, XML, JavaScript, Java, PHP, JSON, AJAX, ABAP, AngularJS, Backbone.js, Node.js

•Integrations: REST, SOAP, KAFKA, BigPanda, Splunk, Qualys, SolarWinds, TMF APIs, AWS, Azure, GCP, Active Directory, Workday, SAP.

•Databases: MySQL 5.0.1, DB2, Oracle 11g, Microsoft SQL Server 2005, SSRS, NOSQL, MongoDB

•Reporting Tools: Crystal Reports, SQL Server Reporting Services (SSRS), Data Reports, BIRT Reports

•Software Methodologies: SDLC, Waterfall, Agile, Scrum

•Soft Skills: Communication, Collaboration, Stakeholder Management, Training, Documentation, Problem Solving.

Professional Experience:

National Oilwell Varco, TX (January 2024 – Currently)

Role: ServiceNow Developer/Admin

Responsibilities:

•Collaborated with clients to gather and analyze business and technical requirements, customizing the ServiceNow platform to align with specific organizational needs.

•Designed and implemented Business Rules, Client Scripts, UI Policies, and UI Actions using JavaScript to optimize and audit business operations.

•Conducted penetration testing and risk assessments to uncover security vulnerabilities, enhancing the security posture of the ServiceNow environment.

•Integrated and customized ITIL modules, including Incident, Change, Problem, and Knowledge Management, ensuring streamlined workflows and adherence to IT service management best practices.

•Aligned ServiceNow’s GRC (Governance, Risk, and Compliance) and Vendor Risk Management (VR) modules with organizational objectives, enabling effective risk management and compliance oversight.

•Managed the implementation, configuration, and integration of LDAP for user and group management, improving system access control and user management efficiency.

•Oversaw updates, testing, and deployments of new ServiceNow modules and versions, ensuring compatibility and minimizing downtime during platform upgrades.

•Configured and maintained the CMDB (Configuration Management Database), mid-server management, and DISCOVERY processes, improving infrastructure visibility and data accuracy.

•Enhanced performance monitoring and reporting by configuring Performance Analytics and defining SLAs, enabling data-driven decision-making and improving service delivery.

•Designed and developed Service Request Catalogs, providing a seamless user experience and improving service request fulfillment processes.

•Coordinated with cross-functional teams to ensure smooth integration of ServiceNow solutions, driving collaboration and alignment with business goals.

Citi Bank, TX (March 2022 – November 2023)

Role: ServiceNow Developer/Admin

•Focused on enhancing system integrations with Black Duck and Veracode, ensuring seamless data exchange and security scanning between ServiceNow and external tools to optimize software quality and compliance.

•Led the optimization of data parsing for efficient workflows, reducing processing time by 20% and improving data accuracy across multiple integration points.

•Created Performance Analytics dashboards for real-time tracking of KPIs, SLA adherence, and compliance metrics, providing actionable insights to leadership.

•Supported Agile development processes, participating in sprint planning, daily stand-ups, and retrospectives for timely project delivery.

•Delivered actionable insights for business stakeholders by utilizing advanced data parsing techniques and reporting tools, contributing to more data-driven decision-making.

•Delivered tailored Customer Service Management (CSM) workflows, enhancing customer experiences and ensuring faster issue resolution.

•Utilized integrations with Black Duck and Veracode to enhance the software development lifecycle, ensuring compliance with security and quality standards across all deployed code.

•Identified process bottlenecks in the platform and optimized workflows through effective integrations, reducing cycle time and increasing operational efficiency by 25%.

•Designed custom ITAM dashboards to track asset utilization, compliance, and lifecycle performance, enabling better decision-making.

•Drove continuous improvement in business operations by integrating third-party security tools like Black Duck and Veracode, ensuring timely vulnerability remediation and adherence to security policies.

Fidelity Investments, TX (July 2020 -February 2022)

Role: ServiceNow Developer/Admin

•Developed custom applications using ITSM frameworks to automate and streamline critical business processes.

•Designed and developed custom workflows and applications within ServiceNow, utilizing the HRSD (Human Resource Service Delivery) module to automate employee service requests and enhance HR service delivery.

•Implemented and customized ServiceNow HRSD, improving employee experience and internal service efficiency by integrating various HR-related processes such as case management, employee onboarding, and knowledge management.

•Played a key role in the end-to-end implementation of IT Service Management (ITSM) modules, including Incident Management, Problem Management, Change Management, and Request Management, reducing incident resolution time by 20%.

•Integrated third-party tools and cloud systems with ServiceNow, ensuring seamless data flow across IT operations and HR services, and improving cross-departmental collaboration.

•Certified Implementation Specialist in ITSM, demonstrating a deep understanding of ITIL-based processes and best practices for service management in a ServiceNow environment.

•Developed and maintained complex service catalog offerings within ServiceNow, ensuring accurate service delivery and improving request fulfillment by 25%.

•Led initiatives to optimize IT Operations Management (ITOM) on the ServiceNow platform, focusing on Discovery and Service Mapping to enhance the CMDB (Configuration Management Database) and improve infrastructure visibility.

•Spearheaded the customization of ServiceNow HRSD workflows, providing automated routing and tracking of HR service requests, which enhanced the efficiency of HR teams and improved employee satisfaction by 30%.

•Utilized advanced JavaScript and Glide scripting to develop client scripts, UI actions, and business rules, ensuring dynamic and intuitive user interfaces within ServiceNow applications.

•Designed and implemented self-service portals using ServiceNow's HRSD capabilities, streamlining employee interaction with HR services and reducing manual interventions by 35%.

•Worked closely with stakeholders to define and document technical requirements for new applications and system improvements, ensuring clear communication between IT and business teams.

•Managed ServiceNow upgrades and instance migrations, ensuring minimal downtime and smooth transitions across new ServiceNow versions while maintaining high system availability.

•Contributed to the development and implementation of Security Operations (SecOps) workflows, enhancing security incident tracking, response times, and remediation processes.

•Delivered comprehensive training and support to internal teams, fostering a culture of continuous improvement and upskilling related to ServiceNow HRSD and ITSM functionality.

KPMG, India (July 2015 – July 2018)

Role: Associate Consultant

•Designed and developed a customizable e-commerce platform using AngularJS and React, allowing businesses to create tailored online storefronts, resulting in a 30% increase in adoption by small and medium enterprises.

•Built robust RESTful APIs using Node.js to manage real-time inventory updates and order tracking, reduced server response.

•Integrated payment gateways such as PayPal and Stripe into the platform, enabling secure and seamless transactions.

•Implemented WebSocket technology to create live order tracking and real-time notifications for customers and vendors, enhancing overall user experience.

•Developed reusable React components to streamline development, ensuring consistency across multiple projects and reducing development time.

•Optimized JavaScript codebase (ES6) across all projects, significantly enhancing performance and maintainability while lowering technical debt.

•Incorporated map-based search functionality into a real estate web application using Google Maps API, improving property navigation and user engagement.

•Automated front-end testing with Jest and Enzyme, ensuring cross-browser compatibility and reducing production issues by 20%.

•Spearheaded a migration project from monolithic architecture to a microservices-based system, enabling better scalability and maintainability of backend services.

•Leveraged MongoDB to create a flexible database schema for a health-tech startup, supporting dynamic data storage requirements for patient records and analytics.

•Streamlined the deployment pipeline by integrating Jenkins for continuous integration/continuous deployment (CI/CD), reducing downtime during releases by 40%.

•Provided 24/7 support for live production systems, resolving critical incidents within SLA limits and maintaining system uptime.

Education:

•University of North Texas

Masters in Information Systems and Technologies

•University: Gurunanak Institute of Technology

Bachelors in Computer Science

Certifications:

•Certified ServiceNow System Administrator

•Certified ServiceNow Application Developer

•Certified in ServiceNow ITIL

•Certified in ServiceNow ITAM

•Certified in ServiceNow ITSM

•Certified Implementation Specialist - ITOM (CIS-ITOM)

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