Customer Service Office Administrator
Resume:
LATONYA Marie WILLIAMSON
Jacksonville, FL *****
WORK EXPERIENCE
******************@*****.***
Office Administrator, BFED MUSIC/BFED ENT
January 2020 - Present
• Entered data accurately and efficiently into the system for record-keeping and analysis purposes.
• Managed files and documents in a well-organized manner to ensure easy retrieval and maintenance.
• Provided exceptional customer service to clients by addressing inquiries and concerns in a professional manner.
• Scheduled and coordinated meetings effectively to optimize productivity and ensure timely communication.
• Ordered office supplies promptly to maintain adequate stock levels and support daily operations.
• Answered phones promptly and courteously to provide information and direct calls to appropriate staff members.
Customer Service Agent (Contractor), ACD Direct
March 2018 - Present
Assisting donors with Pledges/Taking Pledge Payments/Station and Programming Questions.
PBS
PBS-Allegiance
Suicide Hotline
ASPCA
UNICEF
St.Jude Children's Research Hospital
Collections Account Manager, United Auto Acceptance
January 2024 - June 2024
• Conducted detailed credit risk assessments on customers to determine creditworthiness.
• Negotiated personalized payment plans with customers facing financial difficulties.
• Utilized strong customer service skills to address inquiries and resolve issues effectively.
• Analyzed payment history of customers to identify patterns and trends.
• Resolved billing disputes in a professional and timely manner to maintain customer satisfaction.
• Managed delinquent accounts by implementing strategies to ensure timely payments.
RHODE ISLAND DEPT OF HEALTH, COVID TRACER/SCHEDULER
May 2022 - September 2023
• Performed contact tracing to identify and notify individuals potentially exposed to infectious diseases.
• Accurately entered and maintained confidential patient data.
• Followed COVID-19 protocols to ensure a safe and healthy environment for patients and staff.
• Delivered exceptional customer service to address inquiries and concerns from patients.
• Scheduled appointments efficiently to optimize patient flow and reduce wait times.
• Raised public health awareness through educational outreach programs and community events.
CUSTOMER SERVICE /RETENTION, AT&T
February 2020 - November 2022
• Provided exceptional sales support to ensure smooth transactions and customer satisfaction.
• Handled billing inquiries promptly and accurately to maintain positive customer relationships.
• Demonstrated extensive product knowledge to assist customers in making informed purchasing decisions.
• Communicated effectively with clients to address any concerns and maintain high levels of client satisfaction.
• Implemented successful retention strategies to strengthen customer loyalty and increase repeat business.
• Resolved customer problems efficiently and effectively to ensure positive outcomes.
Casting/Office Admin, NexusOp
July 2015 - January 2017
Casting contestants/Artist/Dancers/Musicians,as well as Audience members.
Administrative duties includes: Filling/Setting Studio Recording times/Assisting with Auditions,and Interviews.
Casting/Office Admin, NexusOp
July 2015 - January 2017
Casting contestants/Artist/Dancers/Musicians,as well as Audience members.
Administrative duties includes: Filling/Setting Studio Recording times/Assisting with Auditions,and Interviews.
EDUCATION
University of Phoenix
ASSOCIATES, BUSINESS ADMIN
ADVANCED CAREER TRAINING,
ASSOCIATES BUSINESS ADMIN.
Jacksonville, Florida
University of Phoenix
Jacksonville, Florida
2 years of Business Management
(degree pending)
COMMUNICATION
University of Phoenix
Bachelor of Business Administration - BBA, Business Mgmt
UNIVERSITY OF PHOENIX FLORIDA
2004-2008
BACHELORS OF SCIENCE BUSINESS MGMT, BUSINESS
LEADERSHIP Volunteer for the Renal Clinic at Shans Hospital. Externship at the Center for the Hearing Impaired.
SKILLS
File Systems, Office Administration, Office Management, Travel Arrangements
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