Customer Service A Team

SUNITHA PD

Email: ***********@*****.***

Phone No: +1-281-***-****

Objective:

Enthusiastic and motivated individual eager to begin a career in customer service. Quick to learn new skills, with a strong passion for helping others and delivering excellent customer experiences. Possess excellent communication, problem-solving, and interpersonal skills, and looking forward to contributing to a team by providing top-notch service and support. Skills

● Project Management Tools: Familiarity with software like Asana, Jira, Slack for task management, scheduling, and tracking progress.

● Communication Skills: Ability to clearly communicate with team members, clients, and stakeholders, both in writing and verbally.

● Problem-Solving: Strong ability to identify issues and find practical solutions under time constraints.

● Team Collaboration: Experience working in cross-functional teams and collaborating with various departments, from design to production.

● Time Management: Ability to manage multiple tasks, prioritize deadlines, and ensure project milestones are met on time.

● Attention to Detail: Strong focus on precision and accuracy, ensuring all aspects of the project are thoroughly addressed.

● Adaptability: Willingness to learn new tools, systems, and technologies to stay current in the field of project engineering.

● Testing Methodologies: Proficient in manual testing techniques including functional, regression, integration, and user acceptance testing (UAT).

● Test Case Development: Experience in writing, executing, and maintaining detailed test cases and test plans.

● Bug Tracking: Familiarity with defect tracking tools like JIRA.

● Documentation: Skilled in documenting test results, and defects, and producing test reports.

● Collaboration: Effective communication skills with cross-functional teams including developers, product managers, and business analysts.

● Technical Skills: Basic knowledge of SQL for database testing, as well as an understanding of web technologies (HTML, CSS, JavaScript).

● Tools:Knowledge about Selenium, Jira, Testrail

Professional Experience:

Websoullabs, (DEC 2022- JAN 2024) Kochi

Manual Tester (Full Time - Remote)

Key Duties:

● Worked simultaneously with multiple projects, defined, and wrote detailed test cases, and scenarios by analyzing functional requirements, business rules, and technical specifications for both manual and automation testing approaches.

● Execute the projects with deep understanding and knowledge using Agile methodologies, Software Development life cycle (SDLC), and Bug life cycle.

● Developed test scenarios, documented test cases, created test data/files for manual test execution on UI functionalities; wrote SQL queries(had just basic knowledge) to validate if the data were stored and retrieved accurately from the database as per design while maintaining integrity.

● Performed System testing, Regression testing, and other testing extensively.

● Proficient in analyzing, tracking, and reporting Bugs using Bug Tracking Tool (Jira).

● Actively participated in the Project status meetings with team members.

● Ability to co-ordinate activities and work by self or in a team environment Rewards:

● In the month of Jan 2023, was in a part of QA team which was selected as the Best Team of the Month.

● Feb 2023 I was rewarded as achiever of the month. PLANET MEDIA, (April 2021 – Nov 2022) Kochi

SEO Analyst (Full Time)

Key Duties:

● Adaptable and proficient in learning new concepts quickly and efficiently.

● Demonstrated strong organizational and time management skills while managing multiple projects.

● Demonstrated respect, friendliness and willingness to help wherever needed.

● Passionate about learning and committed to continual improvement.

● Worked with the development team to properly implement SEO best practices on newly developed code.

● Completed keyword research to target clients based on keyword targeting.

● Done on-page and off-page optimization.

● Generated audits and monthly reports.

● Ability to coordinate activities and work by self or in a team environment.

● Tasks were completed within the allotted time.

● Uses Semrush, Google Analytics, Search Console, Lighthouse, Hrefs, and other tools.

● Handled Australian sites.

● Researched and implemented search engine optimization recommendations.

● Recommended changes to website architecture, content and linking to improve SEO positions for target keywords.

● Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.

● Generated reports to monitor and analyze website performance, search engine rankings, or domain authority

● Researched and analyzed competitor websites and advertising links to gain insight into new strategies.

● Analyzed and audited clients' websites to address performance issues.

● Provided detailed reporting and analyses on client website demographics and statistics using Google Analytics.

● Recommended changes to website architecture, content, and linking to improve SEO positions for target keywords.

● Performed in-depth analysis of new client sites.

● Handled multiple projects.

Edux Career Solutions, (2019) Kochi

SEO Analyst (Full Time) (worked for 1.5 years)

Key Duties:

● Handled on-page optimization

● Created Google Ads for educational admission-based projects

● Generated leads while working under a team.

● Researched and implemented search engine optimization recommendations.

● Recommended changes to website architecture, content, and linking to improve SEO positions for target keywords.

SysTools Software Pvt Ltd, (2017) Delgi

SEO Executive (Full Time)(worked for 6 months)

Key Duties:

● On-page and Off-page optimization in source projects of Digital Forensics and Cyber Security services.

● Docs creation.

● Researched and implemented search engine optimization recommendations.

● Recommended changes to website architecture, content and linking to improve SEO positions for target keywords.

● Utilized search engine optimization and emphasized importance of link building.

● Proofread and edited client content to alleviate errors and improve overall quality.

● Collaborated with the editorial team to drive SEO in content creation and content programming.

● Optimized content based on an SEO perspective.

Skills:

● Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

● Strong analytical and problem-solving skills.

● Excellent written and verbal communication skills.

● Ability to work collaboratively in a team environment.

● Knowledge of business analysis tools and methodologies.

● Code & Testing Languages: HTML, SQL, Python, Manual & Automation Testing.

● Tools & Framework: TestRail, Jira, Postman.

● Methodologies: Agile, Waterfall, SDLC

● Operating System: Windows 10/11

● Microsoft Package (Excel, Word, PowerPoint)

● Keyword Analysis: Researching the best keywords using tools like Ahref, WordTracker,

● Keyword Discovery, Google Keyword Planner, etc. based on 3 major factors Relevancy,

● Popularity, and Compositeness.

● On-Page Optimization: Meta Tags Optimization, Heading tags, Page Content Optimization,

● Image Optimization, Hyperlink Optimization, URL structure optimization, visual assets, New Service Page Creation, XML Sitemap Creation & Submission, Robots File

● Creation/Optimization.

● Technical SEO Optimization

● Local SEO Optimization

● Off Page Optimization: Directory Submissions, Blog Creation & Posting, Social

● Bookmarking, Business Profile Listing, Video Submission, Press Release Promotion, Article

● Promotion, Blog Commenting, Forum Postings, Classified Submissions, Local Marketing, Image Sharing, Document Sharing

Educational Qualifications:

● B.TECH (Computer Science and Engineering) (2013-2017)

(VimalJyothi Engineering College Chemperi, Kerala, India) Certification:

● Google Analytics Certified.

● QA (Selenium with Java) course is in progress.

Languages Known:

English, Malayalam,Hindi

References:

Available upon request.

Contact this candidate