Customer Service Quality Control
Resume:
Sharon Hamlin
Blacksburg, VA *****
*******************@*****.***
Work Experience
Server
Waffle House-Blacksburg, VA
January 2025 to Present
Wait tables. Provide excellent customer service. Cook and clean as needed. Maintain and organize ticket data at end of shift.
Bookstore Associate
Virginia Tech University Bookstore-Blacksburg, VA
June 2024 to Present
Temporary part time position to end after Labor Day. Run cash register. Stock and straighten all stock of clothing on the floor. Assist customers as needed. Maintenance Prep Tech
CMG-Blacksburg-VA
May 2024 to June 2024
Prep apartments for paint and clean. Mud and sand any holes. Kill stains. Keep track of supplies used Cashier/Customer Service
Bojangles'-Blacksburg, VA
June 2023 to May 2024
Serve as primary cashier for all drive thru orders. Also serve as stocker, to include unloading truck, proper placement and rotation of items, report shortages to manager. Quality control before serving food to customer. Responsible for stocking, and inventory of drive thru supplies. Strong, positive communication with all customers. Accurately take, and enter orders on POS. All perishables must be labeled and monitored. Take temperatures to ensure food safety. Helpful, positive, great communicator and very organized.
Clerk
711 Franchise-Hampton, VA
February 2023 to May 2023
Greet all customers. Operate cash register and credit card machines. Responsible for all monies on the shift Scan all purchases following age restricted purchase guidelines. Receive, inventory, and shelve all new product in appropriate date order. Maintain cleanliness of store and food areas. Face product on shelves and cooler as needed.
Groundskeeper
J. Jones LLC-Troy, VA
April 2018 to October 2021
Responsible for grounds maintenance. Use zero turn, mower, and weedeater to maintain lawns. Perform edging and leaf blowing. Maintain landscaped areas including mulching. Shovel snow, rake leaves, various grounds duties. Perform maintenance on machinery. Assistant Manager
IHOP CFRA-Christiansburg, VA
April 2004 to January 2012
Oversee kitchen and wait staff. Ensure smooth operation of business. Resolve customer complaints. Follow all food safety and OHSHA requirements. Interview and orient new hires. Maintain BOH schedule. Prep cook and serve as needed. Enter invoices for payment. Using Microsoft Excel. Type interoffice memos and letters as needed using Google Suite. Strong office and interpersonal skills, as well as ability to multi task. Ability to type 55wpm, familiar with Gmail, and Microsoft office. Use computer to compose letters and documents as needed. Communicate with regional supervisor and other managerial staff. General office skills. Good phone etiquette. Ability to show all new items, and the plan to merchandise and upsell.
Education
Some college in Medical Assisting
New River Community and Technical College - Dublin, VA April 2024 to July 2024
Virginia Division of Education - Chesterfield, VA
February 1999 to February 2000
High school diploma
Blacksburg High School - Blacksburg, VA
September 1986 to August 1989
Skills
• Heavy lifting
• Sales
• Phone etiquette
• Data Entry
• Upselling
• Guest relations
• Basic math
• Custodial Experience
• Retail sales
• Load & unload
• Cooking
• Food Safety
• Maintenance
• Load & Unload
• Computer skills
• Administrative experience
• Leadership
• Interviewing
• Office Management
• Groundskeeping
• Plumbing
• Databases
• Accounting
• Google Suite
• POS
• Cash register
• Cash handling
• Landscape Maintenance
• Assistant Manager Experience
• Documentation review
• Microsoft Excel
• Microsoft Office
• Human resources
• Administrative Experience
• Business Management
• Quality control
• Customer service
• Recruiting
• Lawn Care
• Time management
• English
• Employment & labor law
• Cleaning Experience
• Mowing
• Packaging
• Organizational skills
• Typing
• Supervising experience
Contact this candidate