Customer Service Representative
Resume:
Elizabeth Hugger
Brooklyn Park, MN *****
**************@*******.***
Professional Summary
I have a strong knowledge of many industries seeking a role in administrative/coordinator work. I have obtained a Bachelor of Arts degree in
English Studies. I am a hard worker and am very dependable. I have met tight deadlines, kept up in fast paced environment and achieve my goals. Good writing, communication and organizational skills also. Work Experience
Customer Service Representative
Culligan Water-Minnetonka, MN
September 2023 to Present
· Tracking delinquent accounts in Excel Spreadsheet
· Credit Checks on Equifax
· Undeliverable Mail
· Customer Service
· Invoicing and taking payments
· Multiple email boxes
· Customer portals
· Researching customer’s accounts
Engineering Coordinator
Tuv Sud America-New Brighton, MN
June 2020 to January 2023
· Wrote instructions, technical documents and SOP’s
· Prepared, edited and wrote the certification documents
· Customer support
· Prepared EMC and Safety equipment for calibrations
· Certifications for customer in Product Safety and EMC Departments
· Distributed mail and packages around the building
· Ran, Created and updated excel spreadsheets for organizational purposes and to meet deadlines
· Administrative duties for customers and upper management
· Shipping and receiving for clients and stocked supplies Team Lead
Tcf Bank-Plymouth, MN
November 2018 to June 2020
· Back-up for the supervisor
· Led the team in their daily tasks
· Completed account verifications for third parties
· Fulfilled the daily relationship pricing and change the interest rates for the customer’s savings, checking and CD’s and changed the account types
· Trained employees and got the team up to speed in the corporate support work
· Conducted meetings and jabber sessions for training to implement changes of transferring the department to another state
· Managed multiple inboxes to divide out work for the team
· Worked Estates and guardianships and closed accounts
· Correspondence with the representatives for the estates to finish the process
· Worked W9‘s and 1099-INT copies and corrections
Business Analyst II
Optum United Health-Eden Prairie, MN
June 2018 to September 2018
· Nice software testing for the implementation of their QVC plans
· Knowledge of QVC compensation plans
· Running and testing reports
· Testing check-in meetings and stand up meetings to discuss process
· Excel modeling for plan changes
· Used Sharepoint for documentation during the testing process Documentation Coordinator II
Takeda Pharmeceuticals-Brooklyn Park, MN
September 2017 to May 2018
· Wrote and edited SOP’s, forms, and work practices
· Organizing the Records Room from a spreadsheet on Sharepoint and kept Sharepoint updated at all times
· LEADS- DMS and LMS searching and workflows
· Managing the User Group Email
· Managed the process of the decommissioning Documents, on the job training forms, instructor led training forms, and the log book
· Daily board meetings and stand up meetings
· Preparing the company for an FDA audit
Documentation Coordinator II
Analog Technology Corp-Burnsville, MN
January 2016 to August 2017
· Edited and wrote procedural manuals and saved the company around $250,000 in the correcting of the duplicate part numbers
· Quoted circuit board assemblies in a timely manner
· Worked change notices in the documentation process of the quote
· System prep and cleanup for the circuit board assemblies
· Communicating with engineering and other departments to fine tune the assemblies for production and problem solving
· Assisted the owner and HR with various tasks
· Training on manufacturing software
· Learning CAD and Digitizing of gerbers
· Examined the CAD for any possible issues for the build later Education
Bachelor of Arts in English Studies
St Cloud State University
May 2010 to May 2010
Associate of Arts in General Studies
North Hennepin Community College
May 2007 to May 2007
Skills
• Office experience
• Contract management
• Microsoft Outlook
• Typing
Certifications and Licenses
CPI Certification
Driver's License
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