Customer Service Representative
Resume:
Mausica Road D'Abadie
●***-***3 *********.*******@*****.***
ANASTASIA MALONEY
OBJECTIVE To be a membcer of a dynamic organization committed to service,
development, integrity and t2o apply myself to support the goals and
objectives of the organization.
EXPERIENCE
SECRETARIAL ASSISTANT – Ministry of Tourism and Culture
March 2023 – August 2024
•Record Management
•Taking minutes of meeting
•Typing Letters and Memos
•Answering phones and liaising with clients
•Assisting with payroll
CLERK TYPIST 1 - Ministry of Planning and Development
July 2022 – January 2023
•Enter monthly expenditure from different ministries on the Project Monitoring Information System.
•Balancing monthly expenditures.
•Entering Releases/Transfer of Funds by Ministries
•Folio entries that were made on the PMIS.
COLLECTIONS AGENT – IQOR June 2021 – April 2022
•Contacting debtors by telephone and enact and negotiate debt recovery
•Negotiating settlements to receive payment on debts.
•Keep hard copy and electronic records of all communications, payment plans on agreed to and amount paid
CUSTOMER SERVICE REPRESENTATIVE - COLUMBUS COMMUNICATION LTD
January 2016 – November 2020
•Answer customer calls and assist with customers’ complaints and queries
•Call customers to pitch current promotions
•Assist customers with troubleshooting of their internet/phone line
•Log all customers’ complaints and queries to follow up on
CUSTOMER SERVICE/SALES SPECIALIST – DIREC ONE LTD
January 2013 – October 2015
•Answer customer calls and assist with customers’ complaints and queries
•Call customers to pitch current promotions
•Conduct tele sales and try to achieve daily quota
•Call customers to conduct satisfactory reports
ADMINISTRATIVE ASSISTANT – GOODRIDGE GENERAL CONTRACTING COMPANY LIMITED
January 2012 – December 2012
•Answering of telephone
•Typing of documents
•Email Correspondence
•Attend and log Minutes of Meetings
TEMPORARY CLERK 1 – CUSTOMS AND EXCISE DIVISION
September 2011 – December 2011
•Tracking of packages
•Quotations
•Perform clerical duties such as filing, answering the phone etc.
•Billing/Processing
AVIATION SECURITY OFFICER – INTERCEPT SECURITY LIMITED
March 2009 – November 2009
•Assist airport checkpoint personnel
•Screening of baggage using the x- ray machine
•Provides security protection for civilian/commercial aviation, aircraft and passengers
CASHIER – THE HOME STORE LIMITED
July 2008 – February 2009
•Cashing customer’s items
•Stock Control
•Balancing the cash drawer
PAWN CLERK – MARAJ GOLD LIMITED
January 2007 – April 2008
•Quoting customers on cost of pawn
•Cashing
•Achieving monthly quota
DATA ENTRY CLERK – MARKET FACTS AND OPINIONS LTD
January 2006 – December 2006
•Data Entry
•Filing
•Typing of documents
CLERICAL ASSISTANT – MINISTRY OF SOCIAL DEVELOPMENT
May 2005 – November 2005
•Answering of telephone
•Typing of documents
•Filing
•Email Correspondence
EDUCATION
SCHOOL OF PRACTICAL ACCOUNTING
September 2023 - December 2023
Project Management
Peachtree/Sage 50 Accounting
SCHOOL OF PRACTICAL ACCOUNTING
October 2022 – January 2023
Administrative Skills
THE UNIVERSITY OF THE WEST INDIES CENTRE OF LANGUAGE AND LEARNING
January 2022 - April 2022
Level 1B Spanish
SCHOOL OF PRACTICAL ACCOUNTING
September 2020 – 2021 September
Diploma in Human Resource Management
BISHOP’S CENTENARY GIRLS’ COLLEGE – CXC EXAMINATION 2002 – 2005
English - III
Principles of Business - II
Principles of Accounts - II
Social Studies – III Typing - III
REFERENCES
Natalie Noel
Supervisor
Carla Charles
Supervisor – 1-868-***-****
Contact this candidate