Customer Service Office Assistant
Resume:
Prospect Park, PA *****
************@*****.***
Bold Profile
PROFESSIONAL
SUMMARY
Dynamic Learning and
Development Trainer with over 7
years of experience in training,
program coordination, and
customer service/sales. Expert in
designing and delivering effective
training programs, utilizing strong
skills in curriculum development
and adult learning techniques.
Proven track record of enhancing
students and employee
performance through innovative
training methods, leading to
significant increases in productivity
and operational efficiency. A
decisive professional committed to
fostering collaborative learning
environments that support
organizational goals.
SKILLS
• Microsoft Suite
• Collaboration and Team Building
• Leadership
• Strategy Implementation
• Clear Communication Skills
• Meeting facilitation
• Innovative Research
Atiya Dortch
EXPERIENCE
May 2022 - November 2024
Learning and Development Trainer Pyramid Consulting January 2018 - May 2022
Program Coordinator CITE
September 2015 - June 2017
Office Assistant Saint Joseph's University
Collaborate cross-functionally with various interdepartmental teams to better align overall professional development goals with clients' needs
•
• Modernized curriculum and LMS modules with industry-relevant content Develop PowerPoint Presentations to help provide a visual for e-learning, asynchronous training(s), and student development
•
Implementation of KPIs to track student development and create individual training plans to help improve overall professional development
•
Present critical soft skills analytics in quarterly meetings, driving data-informed decisions and strategic improvements in training program
•
Spearheaded LMS curriculum updates through Research and Development and CRM use
•
Facilitate mock and group interviews with informational content in alignment with e-learning curriculum created and developed based off market industry trends
•
Lead and facilitate weekly check-ins with Learning and Development team to strategize ongoing plans and training successes
•
Achieved a 98% increase in program participation through strategic student recruitment from 2018-2022
•
Adeptly managed multiple postgraduate initiatives, facilitating a smooth overall admission experience
•
Monitored application material submissions while making 80 outbound calls each day
•
Explained program offerings and requirements to participants and answered related questions
•
Assisted in the creation and revision of program policies and procedures to ensure compliance
•
Kept accurate records on various program activities including summer residency
•
Collaborated with stakeholders to implement program activities effectively
•
Served as a liaison between external organizations and partners involved in delivering programming services
•
Maintained organized spreadsheets for accurate and easy access to program information
•
Oversaw event planning tasks to enhance graduation preparation activities
•
Orchestrated alumni events and fostered engagement through outreach, enhancing connections and supporting institutional advancement
•
• Customer service
• Performance Reporting
Experience with Bullhorn CRM
Platform
•
Comprehensive Product
Understanding
•
• Coaching techniques
Educational Program
Development
•
• Empathy Development
• Conflict Resolution
• Attention to Detail
WEBSITES,
PORTFOLIOS, PROFILES
https://www.linkedin.com/in/atiya-
dortch-mba-679203220/
•
August 2011 - June 2014
Retail Customer Service Associate Desigual
initiatives
Created compelling PowerPoint presentations and Excel spreadsheets, streamlining data management, and enhancing effective communication
•
Executed individual and group projects efficiently, showing strong teamwork and project management skills
•
Facilitated positive alumni interactions at events, strengthening relationships and promoting long-term institutional support
•
Orchestrated alumni events and outreach initiatives, enhancing institutional connections and driving engagement through strategic communication efforts
•
• Provided outstanding customer service in a high-traffic setting Boosted revenue by suggesting products aligned with customer preferences
•
Identified and implemented alternative approaches to address disagreements
•
Enhanced weekly customer revenue by over 1,000 USD through strategic teamwork and effective communication.
•
• Managed the organization of merchandise and restock processes EDUCATION
June 2024
M.B.A.
Saint Joseph's University
June 2017
B.A. Human Relations, English Minor
Saint Joseph's University
Contact this candidate