Customer Service United States

Sheila Martin

Bookkeeper

ADDRESS ***** ********** *** *** ***

Gold Beach, 97444

United States

EMAIL ***************@*****.***

NATIONALITY Caucasian

PHONE +1-541-***-****

DATE / PLACE OF

BIRTH

05/02/1975 / Oregon

01 PROFILE Dynamic Merchandiser with over one year of experience, excelling in optimizing sales performance and enhancing customer engagement. Proven ability to train staff on product knowledge while effectively managing vendor relationships and inventory levels. Expertise in financial management, attention to detail, and communication skills fosters a collaborative environment that drives results. Committed to leveraging analytical insights to support financial compliance and operational efficiency in a bookkeeping role. 02 EMPLOYMENT HISTORY

Dec 2017 — Mar 2019

Sequim

Merchandiser at Lawrence merchandising

WORK AUTHORIZATIONI am authorized to work in the following countries: United States

• Provided training to store staff on product knowledge and customer service

• Monitored, analyzed and reported on sales performance and inventory levels

• Developed and maintained strong relationships with vendors and suppliers

• Monitored and evaluated competitor activity to ensure competitive pricing and promotions

• Developed and managed relationships with vendors to negotiate the best prices and terms

Mar 2020 — Jan 2023

Medford, Brookings, Ashland, Eagle

Point, Sequim Wa, Silverdale Wa,

Bremerton Wa, Poulsbo Wa, Port

Angeles WA, Port Townsend Wa

Merchandiser at Survey.com

• Greeted customers in a friendly and professional manner

• Created reports and documents as requested by the office manager

• Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service

• Worked with project managers to develop and implement strategies for cost savings and resource optimization

Jun 2000 — Jun 2016

Medford

In home care provider at Senior and Disability services

• Developed a comprehensive care plan for chronically ill patients, resulting in a X% reduction in hospital readmissions

• Provided exceptional customer service and care during tours, resulting in an increase in positive customer reviews

• Assisted the healthcare provider in providing patient care by retrieving medical records, test results, medical supplies and other items

03 EDUCATION

Jan 1992 — Jan 1994 South Medford High School

04 SKILLS Conflict Resolution

Problem Solving

Decision Making

Effective Time

Management

Fast Learner

Communication

Computer Skills

Adaptability

Customer Service

Ability to Work Under

Pressure

Ability to Work in a

Team

Accounting

Accounting Ledgers

Accounting Software

Financial Compliance

Financial Management

General Ledger

Documents

Journal Entries

Knowledge of Finance

Management

Accounting

Writing of Reports

Accounts Payable

Accounts Receivable

Management of

Expenses

Presentations

Time Management

Ability to Multitask

Attention to Detail

Communication Skills

Coordination Skills

Team Working

QuickBooks online

05 COURSES

Jan 2024 — Present Bookkeeping and Accounting at Corsera Feb 2024 — Present Bookkeeping at Alison

06 LANGUAGES English

07 EXTRA-CURRICULAR ACTIVITIES

Contact this candidate