Data Entry Customer Support
Resume:
AARON BERTRAND
SKILLS
• QuickBooks Proficiency
• Vendor Management
• Invoice processing
• Communication Skills
• Purchase order management
• Payment processing
• Expense reporting
• Bank reconciliation
• General ledger maintenance
• Data entry
• Account reconciliation
• Sales
• Web design
• Team management
• Vendor management
• Writing skills
• Calendar management
• Microsoft Office
• Customer support
• Automotive diagnostics
• Service writing
• Dealership experience
• Service technician experience
• Vehicle maintenance
• Quickbooks
CERTIFICATIONS
Experienced financial transaction expert with a strong focus on invoice processing and reconciliation. Skilled in QuickBooks and adept at managing vendor partnerships to enhance communication and cash flow. Proven ability to support month-end closings and resolve billing inquiries efficiently.
WORK HISTORY
December 2022 - March 2025
Accounts Payable/Accounts Receivable Clerk Next Gen Ice, Mesa, AZ June 2021 - November 2022
Warranty Manager MKB Holdings, Golden, CO
March 2018 - June 2021
Warranty Manager Transwest Truck Trailer RV, Fountain, CO
• Three years Quickbooks accounting experience.
Managed and responded to correspondence and inquiries from customers and vendors.
•
• Input financial data and produced reports using Quickbooks. Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
•
Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
•
Provided exceptional customer service to both internal departments and external clients regarding billing inquiries or disputes resolution.
•
Supported month-end closing activities, ensuring accuracy in financial records and adherence to deadlines.
•
Reduced the number of overdue invoices for improved cash flow management.
•
Enhanced vendor relationships through timely payments and clear communication channels.
•
Conducted regular account audits to identify discrepancies and resolve outstanding balances in a timely manner.
•
Company Overview: Warranty manager / Service advisor in the fast paced high end boat industry
•
Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
•
Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
•
Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
•
Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
•
Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
•
Provided top customer service to high end clientele, put together warranty claims, coding, filing, and dispersing the money to the proper
•
CONTACT
AURORA, CO 80017
***********@*****.***
Forklift Certification
November 2012 - February 2018
Technical Support Specialist/Field Representative AAA Colorado, Centennial, CO
General ledger controls for warranty completion process. Enhanced team performance through consistent training, coaching, and mentoring of warranty department staff.
•
Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
•
Provided direct assistance to clients, and diagnostics on vehicles that would not start
•
Full roadside assistance, including battery sales, lock outs, jump starts, tire changing
•
Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
•
Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
•
Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
•
• Supported colleagues in the field
• Drove company vehicles with clean driving record
• Exceeded top sales goals resulting in incentive travel
• Assisted with marketing and administration as needed EDUCATION
May 2011
Bachelor of Science Business Administration And Management Utah Valley University, UTAH
Contact this candidate