Administrative Court Clerk

PROFESSIONAL

SUMMARY

Efficient, analytical, and solutions-driven professional with over 25-years of experience in Administration, Data Entry, and Customer Support Operations. Proven success in analytical problem solving and business operations resulting in optimization work. Highly experienced with private and public agencies, communications lead overseeing public, inter-office, email, social media, and in-kind channels. A personable and effective communicator who is also a dedicated team member, yet an influential independent leader. Accustomed to balancing high-volume caseloads and tasks while delivering exceptional clerical and operational support. A professional in the private and public sector.

Ultimately setting long-term career goals and accomplishments with the opportunity to join a high growth, performing, and learning purpose-driven organization that also specializes in Work, Life and Balance. WORK HISTORY

Courtroom Clerk II / Alameda County Superior Court - Dublin, CA / 10.2000 - Current

Oversees courtroom operations maintaining workflow and communication.

Accurately records official live minutes of court proceedings through word processing, data entry and/or writing; included, but not limited to court orders, commitments, judgments, abstracts, rulings, and notices. Entrusted by receiving, recording, securing, and maintaining control of evidence including weapons, drugs, hazardous materials and/or confidential documents.

Assist Attorneys, Court staff, Law Enforcement, Emergency Fire and Medical Personnel, Assisting public via phone and/or in-person or by mail correspondence including outside emails directed to department for court business.

Responsible for providing procedural and other information regarding status of legal cases, history, answer inquiries, explain court and legal filing procedures, processes, forms, fees, fines, orders and decisions, rules of court.

Manages communication, delivering timely court matters to directive parties such as written notice of appointment, hearing dates, filing dates, court rulings, and decisions.

Review written requests from attorneys and others for proper format and content prior to submitting for Judicial Officer's signature or review. Screen all persons requesting to contact all Judicial Bench Officers. Train coworkers in procedures, policies, and pertinent laws to perform courtroom clerk duties in assigned department.

Record official court minutes of all court proceedings; writes legibly and speak clearly, listen carefully to note pertinent information for court records; administer oaths and affirmation; understand, explain, and apply specific statutes, codes, laws, regulations, and procedures, DAWN SPINKS

*******@*******.******.**.*** 510-***-**** Tracy, CA 95377 WWW: Bold Profile organize, prioritize, and coordinate multiple tasks; maintain flexibility and confidentiality.

Locate, identify, and correct clerical inaccuracies in main frame network and/or documents.

Works independently with minimal supervision, meets deadlines and completes tasks in timely.

Administer oath to prospective jurors and/or witnesses. Security clearance for DMV, Court, CLETS- California Law Enforcement Telecommunications System

Calendar/Record Management

Scheduling/Travel Arrangements/Appointments

Oversee remote video via ZOOM, Zoom Government, Bluejeans, Microsoft Teams.

Assisted judges in managing court proceedings by coordinating schedules, preparing orders, and ensuring proper follow-up on cases. Promoted transparency in judicial proceedings through accurate transcription services and timely distribution of official records. Streamlined administrative tasks for judges by conducting research on legal matters, drafting correspondence, and managing calendars. Safeguard sensitive information with meticulous record-keeping practices, ensuring high confidentiality of all court-related data. Reduced errors in case file management by implementing organized filing systems and following up on missing or incomplete documentation. Responded to requests for information from public, other municipalities or state and federal legislative offices.

Customer Service/Customer Account Representative / SYSCO Foods of San Francisco - Fremont, CA / 06.1999 - 10.2000

Promoted available products and services to customers during service, account management and order calls

Built long-term, loyal customer relations by providing exceptional service and detailed order, account, and service information Performed data entry into mainframe to record call notes, suggestions questions

Maintained accurate and current customer account data with manual forms processing and digital information updates

Assisted customers timely by answering questions, responding to inquiries, handle telephone requests

Worked with vendors to schedule daily pickups and weekly deliveries Accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction Provided primary customer support to internal and external customers in high volume fast paced environment.

Managed multi-line Switchboard/PBX and/or Route/Dispatch (Phone and/or 2-4-way radio) system for busy customer service department and Warehouse Personnel

Directed incoming calls to internal personnel and departments, routing to various departments and/or individual(s)

Entered numerical data into databases with speed and accuracy using 10-key by touch.

Processed payments, including credit and debit card transactions Documented shipping information for each order and tracked packages when necessary

Communicate regularly with AE (account executives) and customers. Manage t same-day deliveries for OPCO (operating company) Optimized organization workflow by overseeing supply chain. Track shipment orders.

Resolve damage products, refund, exchange and/or credit account. Supported customer satisfaction through regular follow-up and communication.

EDUCATION

Chabot College - Hayward, CA

Some College (No Degree): Administrative Assistance And Secretarial Science

Mt. Eden High School - Hayward, CA / 06.1992

High School Diploma

CERTIFICATIONS

CLETS/DMV Certified, CA Law Enforcement Telecommunications System, 2000-Present

Security Awareness Training, 2000-Present

Workplace Training, Implicit Bias, Violence Prevention, Harassment Prevention and Response, Dignity and Respect, Leadership Training, 2000-Present

SKILL SUMMARY

MS Office/ MS Teams/Word, Excel, PowerPoint, Odyssey Payment processing

Data/Word Entry/Processing

Typing speed 65-70 wpm

Shorthand/Official Realtime Live minutes and/or notes Confidential/Document Policy/ Procedure/Processing 10-key by touch/sight

Filing/Record management

Social Media, Internet, In-kind channels, Email

Correspondence with Public, outside entities, interoffice, via phone, email, or US Mail

Route/Dispatch (Phone and/or 2-4-way radio)

Ability to maintain strict a high level of confidentiality and exercise sound judgment and discretion.

Strong written communication skills (correct grammar, spelling, sentence structure, vocabulary) and oral communication skills. Demonstrate good teamwork experience, the ability to handle multiple assignments, and ability to have positive impact on projects while working under tight deadlines.

Strong written and verbal communication skills, including the ability to communicate effectively across broad functional and organizational lines

Ability to effectively analyze and communicate legal processes, issues, and options across broad functional and organizational lines. Ability to maintain high-quality performance with varied deadlines and priorities.

Strong organizational, analytical and research skills. Self-starter who is adept at working in a team environment and partnering with Counsel, Management, Business partners and staff. Technically proficient and able to effectively organize and manage case assignments utilizing Microsoft Office Suite applications (Teams, Excel, Power Point)

Virtual/ZOOM Customer Service/ Administrative Assistance Calendar/Record Management

Scheduling/Travel Arrangements

Uploading all documents related to cases filed by various parties into Court System mainframe (ODYSSEY)

Ability to work independently with minimal supervision ZOOM, ZOOM Government, Bluejeans, Odyssey, 10-key, PBX, Cloud, VolP SKILLS

Document Preparation

Calendar Management

Strong Organization

Courtroom Procedures

Knowledge

Legal Terminology

Court processes

Office Management

Court Procedures

Records Management

Proofreading

Payment Collection

Data Entry

Scheduler

Time management abilities

Team Collaboration/Building

Effective Communication

Written Communication

Attention to Detail

Researching skills

Customer Service

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