Customer Service Data Entry Admin
Resume:
Tineaka Tang
***********@*****.***
Customer Service/ Human Resources Director/ Data Entry Expert
Outgoing personality Positive attitude Excellent people skills 8567 Chaletford Dr.
Houston, Tx 77044
***********@*****.***
EXPERIENCE
WTW- Pre enrollment Specialist
Contract September 2023- February 2024
As a Pre-Enrollment Specialist (PES) I supported Medicare eligible retirees (participants) across the country as a work from home agent during Open enrollment.
QuietFlex- Logistics CSR/Order Processor
July 2021- April 2023
Processed orders emailed by clients daily. Assisted customers with product availability, pricing, order status, product match-up, service parts substitutions, shipping information, and other functions necessary to serve their weekly orders. Maintained financial accounts by processing customer adjustments/ Accounts payable. Percepta – Ford Motor Company Automobile Case Manager December 2019 – May 2021
Point of Contact to customers to earn and retain their loyalty by showing the appropriate empathy and resolving their concerns in the fastest and most pleasant means possible.
Liaison between customer, service support, and dealership by following up to ensure customer satisfaction. Responsible for handling emails, calling and following up with customer as soon possible with resolution. Used customer satisfaction tools to resolve customer issues - tools include financial assistance, service plans, payments, and maintenance plan. Received multiple 5 Star surveys from satisfied customers. IQOR- Call Center Representative Agent Asurion
March 2019- December 2019
Customer service rep for third party insurance company Asurion,answers inbound calls and greet customers with energy and enthusiasm. Sales and communicates with energy and enthusiasm to customers. Understood and strived to meet and exceed call center metrics while providing excellent and consistent customer service.
H3 Concepts Inc. — HR Director/Recruiting Specialist May 2016 - August 2017
Recruited and interviewed for a Marketing Firm to fill sales position, Human Resources- payroll/account payables, planned & promoted team events.
Handled sales team day to day interactions.
CEVA Logistics — HDSC Dispatch Customer Service Rep. February 2015 - January 2016
Tracked exported packages from Fortune 500 companies, Provided proof of delivery, entered shipment data in system, maintained and filed reports.
Reliant (NRG Company) — Customer Service Representative April 2014 - January 2015
Reviewed and analyzed electricity accounts for adjustments and handled confidential information, renewed electricity plans and problem solved high bills, processed customer payments
General Dynamic Information Technology(GDIT) - CSR August 2013 - March 2014
Call Center Environment Customer Service for the Open enrollment Affordable Healthcare Act, Answered high volume of calls from customers in a fast paced call center providing excellent healthcare services. Innovative Consultants-Call Center/ Bank of America sales February 2009 - 2011
Banking relations built through customer contact that established new service in risk management and identity protection. Met and exceeded sales goals.
EDUCATION
Houston Community College — 2012
Associate of Business Management/Administration
Sam Houston State University, Huntsville, Tx. —2008 Mass Communication/Broadcasting Audio
Lamar University, Beaumont, Tx— 2006 Business Management/Administration Worthing High school- Graduated 2006
SKILLS
● Customer Service Oriented
● Self Starter
● Leadership
● Positivity
● Human
● Resources/Administration o Data Entry
● Finance and payroll
● Organized/Focused Self-starter
AWARDS
Top 12% of Graduating class
Worthing HIgh School
Member of the Year Programming Activities Council
National Education for Women Leadership
Student Leadership Award
Sam Houston State University
Top 20 Students
Lamar University
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