Service Representative Customer

Objectives

Passion for serving people along with an elevated level of accuracy and excellent communication skills. Solid work history, including three years as Customer Service Representative Lead. Eager to bring skills and talent to serve a respected company.

Experience

Laredo Hospitality

Responsible for scheduling employees, inventory, ordering products for 3 locations, balancing drawers, deposits. Hostess, checking identification.

Fifth Third Bank, Customer Service Representative Lead

May 2019 – May 2021

Execute financial transactions as per the bank's standards and policies. Serve as a first point of contact for customers. Responsible for bank vault and cash on hand, proving superior excellence in cash handling and cash processing. Excellent communication skills and ability to resolve customer grievances. Basic knowledge about state and federal legislation applicable to the banking industry. Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are followed in discharging duties. Supply information to customers on their account status and account balances.

MB Financial, Customer Service Representative Lead

September 2017 – May 2019

Assisted customers about the types of loans available and rate of interest. Issued new debit cards and checkbooks to customers after performing necessary verification. Good knowledge of the banking sector and ability to manage multiple client requests simultaneously. Excellent communication skills and ability to resolve customer grievances. Sufficient knowledge of banking products and services and respond to all inquiries accordingly. Supply information to customers on their account balances and account status. Open new bank accounts according to bank policies and guidelines.

Education

Kelly High School, Diploma

References

Available upon request.

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