It Support Specialist

Christopher Madison

Manhasset, NY

516-***-**** *****.*******@*******.*** linkedin.com/in/madisonchris

PROFESSIONAL SUMMARY

Highly accomplished Release Engineer with extensive experience in continuous software integration and deployment, and a complete knowledge of the development life cycle and back-out procedures. Skilled Technologist with a proven track record of creating seamless collaboration with development and integrations teams to resolve issues and ensure the timely and successful deployment of new, updated and/or enhanced code.

TECHNICAL AND SPECIALIZED SKILLS

Jenkins, AWS Support, Automated Deployment using Jenkins Scripts, GIT Management, Splunk Dashboards, F5 Configuration, Rally, AWS EC2 Instances Creation, Customer Support, Problem Resolution, Cross-functional Collaboration, Software Deployment, System Testing and Implementation, Process Improvement, Process Guide Development

PROFESSIONAL EXPERIENCE

MICRO CENTER, Westbury, NY

Service Technician 2024 – 01/2025

Provided on-the-spot diagnostics and repairs for multiple customers

Effectively prioritized and multitasked troubleshooting devices in a high-demand and high-volume environment

Provided consistent, high-quality customer service daily, ranging from general questions to technical inquiries

Performed Windows OS reinstallations on many devices to address recurring software issues

Utilized multiple hardware diagnostic tools to effectively troubleshoot and resolve customer device issues

Replaced and repaired internal laptop components for brands such as HP, Dell, and Lenovo

Safely migrated and backed up customer data to prevent data loss during device repairs

COX AUTOMOTIVE / DEALERTRACK, New Hyde Park, NY 2008 – August 2023

Deployment Specialist / Release Management (2012 – 2023)

Performed every day QA move and make sure all servers are up and running in a stable condition. Created and configured Jenkins Build job to improve deployments.

Checked the performance of the servers and maintained the performance level by using load balancer.

Attended CAB meetings to provide input and clarify pre- and post-release factors.

Managing source code by using TFS and GitHub.

Created and configured Jenkins Packages for QA/UAT, PROD and DR environments.

Worked on automation deployments and manual Deployments.

Maintained VMWare Servers.

Executed DB insert/update/delete in the QA/UAT environments.

Collaborated with developers to resolve code and environment issues.

Worked on everyday QA move deployments.

Production Support Engineer (NOC) - Level 1 (2008 – 2012)

Monitored hardware and software components in production environment and provided level-1 support to partners to minimize down-time.

Interacted with enterprise operations staff to review notifications of issues and assist in resolution to minimize negative impacts.

Researched and responded to issues, notified appropriate personnel of resolution and escalated issues as needed.

Christopher Madison *****.*******@*******.*** Page 2

PROFESSIONAL EXPERIENCE (CONTINUED)

VERIFONE TRANSPORTATION SYSTEMS, Long Island City, NY 2008 – 2008

Senior Systems Engineer Oversaw/maintained network of Windows 2003 and 2008 servers, conducted weekly checklist reviews on Windows patches, updated Windows servers and applications software, and implemented antivirus updates.

PUBLISHERS CLEARING HOUSE, Port Washington, NY 2007 – 2008

Systems Administrator Provided direct support to the 500+ DOTCOM users and over 50 servers, monitored/supported tape backup operations, distributed new software to end clients, and created/managed group policy objects to enable user access.

IBM, (Remote) 2004 – 2007

Tivoli Storage Manager (TSM) Administration and Support / Consultant (2005 – 2007)

Clients: Altria Group, Philip Morris USA, Kraft Foods

Provided support for TSM backup and recovery of data / exchange / cluster servers and full system restores.

Coordinated with IBM Support to resolve hardware / software support issues of TSM servers.

Installed and configured automatic backups, using Backup Exec.

Delivered instructional technical documentation to team’s knowledge database.

Server Support Specialist (2004 – 2005)

Provided onsite support for 1.6K+ servers in mixed OS and domain environment; configured and maintained cluster environments.

Built server RAID configurations for various IBM server models and expansion units.

Monitored exchange server backups, using Tivoli client for Exchange 5.5/2000/2003.

STRATEGIC BUSINESS SYSTEMS, Chantilly, VA 2003 – 2004

Storage Engineer

Configured and installed Clariion SAN devices at customer sites.

Setup fabric switches and zoning.

Racked and cabled all servers, SAN, switches, and backup devices as necessary.

EMC2, New York, NY 2000 – 2002

Regional Software Support Specialist

Conducted Clariion onsite pre-installation system environment assessments, leading to successful implementation.

Installed and configured Clariion storage systems at customer sites on various operating systems, meeting budgetary and deadline requirements.

Performed attachment of multiple hosts to the array through use of vendor switches, satisfying all customer requirements.

CERTIFICATIONS

CompTia A+, 2024

AWS Cloud Practitioner, 2023

CompTia Network+, 2003

EDUCATION

St. John’s University, Jamaica, NY

Bachelor of Science Major: Healthcare Administration

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