Business Analyst Data Analysis

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Lenny Misquith

Business Analyst

www.linkedin.com/in/lenny-misquith647-621-4963 ***********@*****.*** Calgary, Alberta OBJECTIVE

Detail-oriented and highly motivated Business Analyst professional with over 5 years of experience in process improvement, business requirements gathering, data analysis, system documentation, and stakeholder collaboration. Experienced in JIRA, CRM, ServiceNow, and SharePoint. Adept at working with cross-functional teams to drive business efficiencies through data-driven insights and process automation. Seeking to utilize my strong analytical skills and attention to detail thereby ensuring the highest level of product quality and customer satisfaction.

SKILLS

• Use Case Development, Gap Analysis, User Stories and Acceptance Criteria

• Data Analysis & Reporting (SQL, Dynamics 365, Power BI)

• SDLC Methodologies (Agile, Waterfall and Hybrid)

• Project Management (JIRA, ServiceNow, Dev-Ops)

• Stakeholder Engagement & Workshop Facilitation

• System Development Life Cycle (SDLC) & Software Testing Life Cycle (STLC)

• Tools (Teams, Confluence, SharePoint, MS Excel, MS Word, MS PowerPoint, HP-QC, HP ALM, Bugzilla)

• Documentation (Business Requirement Document (BRD), Functional Requirement Document (FRD), Software Requirement Specifications (SRS), Requirement Traceability Matrix (RTM), Stakeholder Register, Business Process Maps and Flow Charts.)

• UX Collaboration & Process Gap dentification

EDUCATION & CERTIFICATIONS

Bachelor of Engineering - Electrical and Electronics Engineering -WES Certified July 2010 Professional Scrum Master (PSM1) May 2023

MS Dynamics 365 CRM fundamentals Feb 2024

EXPERIENCE

Tracktik Jun 2021- Sep2023

Business Analyst

• Gathered, documented, analyzed, and validated business requirements by extracting information from documentation and eliciting insights from cross-functional business teams.

• Led requirements gathering sessions using discovery workshops, interviews, and analysis in partnership with UX teams.

• Identified gaps in business processes, communication, and requirements, ensuring optimal product development and process efficiency.

• Actively managed requirements and acceptance criteria, ensuring accuracy and completeness of developed solutions.

• Supported software testing and QA teams, reviewing test plans and validating business requirements to ensure functionality and system accuracy.

• Provided clear requirement specifications to development teams, assisting in scoping tasks and clarifying functional and technical aspects.

• Improved systems by studying current practices and recommending modifications to optimize efficiency 2

and reduce manual intervention.

• Worked closely with Project Managers and SMEs to develop process models for current and future state gap analysis.

• Developed and maintained dashboards and reports using Tableau and Power BI, uncovering insights to enhance decision-making.

• Facilitated meetings and workshops with business stakeholders to ensure meaningful input and alignment on business objectives.

• Led cross-functional initiatives, implementing process improvements that enhanced productivity and efficiency.

• Collaborated with UX teams to translate customer needs into functional and technical requirements for seamless user experiences.

• Created user stories and acceptance criteria for all the gathered requirements.

• Worked with the product management team in building roadmap and managed dependencies.

• Excellent interpersonal, problem-solving skills and client relationship management skills. Goalline Solutions Sep 2018- Jun 2021

Business Analyst

• Assisted in documenting business requirements and conducting stakeholder meetings.

• Developed and maintained dashboards and reports using Power BI.

• Provided support in CRM and survey software system implementations, including testing and validation.

• Created data model ER diagrams using Lucid Chart.

• Created data mapping documents showing relationship between two sets of data using MS Excel.

• Assisted in process improvement initiatives, conducting research and recommending solutions.

• Created detailed business process documentation and training materials for end-users.

• Gained hands-on experience with JIRA, Confluence, and Agile methodologies in a collaborative team setting.

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