Customer Service Security Guard
Resume:
TAYLOR
FREEMAN
***********@*****.***
Jamaica, NY 11434
SKILLS
• Communication.
• A good team player as well as leader.
• Problem solving.
• Leadership.
• Organization.
• Perseverance and motivation.
• Ability to work under pressure
• Interpersonal Skills
• Preventing Incidents
• Conflict De-Escalation
• Corrective Actions
• Superior Customer Service
• Building Patrols
• CPR Certified
• Facility and Grounds Patrol
• Computer Proficiency and Microsoft
Office
• Speech Clarity
• Providing Feedback
• Service Contracts
• Merchandise Recommendations
EDUCATION
College of Staten Island of The City
University of New York
Staten Island, NY • Expected in
07/2024
Bachelor of Science: Communications
PROFESSIONAL SUMMARY
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
WORK HISTORY
Pinkerton And Shadow Corp - Security Guard
New York, NY • 06/2023 - Current
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Responded quickly to incidents and assessed active situations for security concerns.
• Interacted assertively but non-confrontationally with personnel and general public.
• Promoted public awareness and community education programs to educate public on false alarm prevention and compliance. Allied Universal Security Services - Security Guard Queens, NY • 11/2022 - Current
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Responded quickly to incidents and assessed active situations for security concerns.
• Completed full building and grounds patrols to spot and investigate concerns.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
New Visions Charter High School For
The Humanities
Brooklyn, NY • 06/2019
High School Diploma
New Visions Charter High School For
The Humanities - The experience I've
gained from this school is un-doubtfully
one of the best experiences of my
young life the amount of challenges and
adversity I went to with the great
people I've meant prepared me for the
challenges of life
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Interacted assertively but non-confrontationally with personnel and general public.
Altice USA - Retail Sales Consultant
Brooklyn, NY • 08/2021 - 08/2022
• Increased sales and customer satisfaction through personalized servicing.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Determined solutions for clients promptly and professionally.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Oversaw deposits, processed financial transactions and maintained inventory.
• Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
• Located merchandise across various stores to address customer needs.
• Implemented needs-assessment tools to identify demand for services and products.
• Developed professional relationships with customers to increase loyalty, retention and rapport.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Maintained clean sales floor and straightened and faced merchandise.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Trained and supervised new employees to use selling strategies and apply best practices.
Burlington - Cashier
Brooklyn, NY • 07/2020 - 06/2021
• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with returns, refunds and resolving transaction issues.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Addressed customer needs and made product recommendations to increase sales.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Identified and resolved discrepancies and errors in customer accounts.
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