Executive Assistant Senior

Erica M. Adair

Milwaukee, Wisconsin 847-***-**** ***.***@******.***

www.linkedin.com/in/emadair

Professional Summary

Senior Executive Assistant Chief of Staff

Accomplished Senior Executive Assistant with over 12 years of diverse experience in providing high-level administrative and operational support to C-suite executives, senior leadership, and boards across multiple industries. Adept at managing complex calendars, global travel, and strategic initiatives, all while optimizing executive operations to enhance efficiency, communication, and organizational performance.

Proven expertise in streamlining workflows, reducing operational costs, and implementing process improvements that drive productivity. Skilled at managing cross-functional teams, mentoring staff, and fostering strong relationships with internal and external stakeholders, including senior executives, board members, and clients. Known for discretion, exceptional organizational acumen, and a commitment to maintaining the highest standards of professionalism in all matters. Passionate about creating innovative solutions that enable leadership teams to focus on achieving strategic objectives and business growth. Core Proficiencies

• Meeting Planning

• Expense Reporting

• Servant Leadership

• Office Management

• Budget Management

• Process Improvement

• Project Management

• Contract Negotiations

• Database Management

• Financial Reconciliation

• Presentation Development

• Global Travel Arrangements

• Team Coaching & Development

• Client Relationship Management

• Event Planning and Coordination

• C-suite Executive Administration

• Vendor Relationship Management

• Confidential Information Handling

Professional Experience

Medical Leave of Absence 09/2024 to 02/2025

Recovered and ready to bring renewed energy to a new role. Executive Assistant to the CEO and Executive Team 03/2024 to 09/2024 MetalTek International Inc. Waukesha, WI

As the Executive Assistant to the CEO and Executive Team, I provided strategic support by managing high-level initiatives, optimizing executive operations, and facilitating seamless cross-functional communication.

• Managed executive operations by overseeing complex calendaring, board support, and high-level administrative functions, ensuring seamless coordination and strategic alignment.

• Cultivated strong relationships with senior executives, board members, and key stakeholders to facilitate effective communication and decision-making.

• Prepared and safeguarded confidential board materials and executive briefings, enabling informed leadership decisions while maintaining the highest level of discretion.

• Evaluated and refined operational procedures, identifying areas for improvement to enhance efficiency and optimize executive workflows.

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• Led employee onboarding initiatives by coordinating training schedules and developing structured materials, ensuring a seamless and well-organized integration process. Executive Assistant to the VP/President of Global Products 10/2022 to 01/2024 Johnson Controls Inc. Milwaukee, WI

As Executive Assistant to the VP/President of Global Products, I supported executive leadership by managing high-level projects, coordinating global communications, and ensuring smooth operations across multiple business units.

• Directed global calendar management, travel coordination, meetings, and events for the VP/President of Global Products, ensuring seamless operations and strategic alignment across a 4,000-member team.

• Optimized administrative processes by overseeing email management, expense reporting via Concur, travel approvals, purchase orders, capital expenditures, IT/technology requests, and HR Workday procedures, resulting in significant reductions in processing time and increased operational efficiency.

• Provided mentorship and coaching to staff, empowering them to realize their full potential, contributing to enhanced team performance and overall organizational success. Executive Assistant to the CEO and Executive Team 11/2021 to 09/2022 Sellars Absorbent Materials Milwaukee, WI

As Executive Assistant to the CEO and Executive Team, I delivered strategic administrative support by managing complex schedules, coordinating high-priority initiatives, and facilitating effective communication across senior leadership.

• Enhanced operational efficiency by managing expense reconciliation through Concur, organizing files via SharePoint and Teams, and driving increased adoption of the sales team’s CRM system (Pipedrive).

• Partnered with HR to strategically plan and execute monthly, quarterly, and annual company-wide events, fostering a positive organizational culture and strengthening employee engagement.

• Played a pivotal role in the development of high-impact presentations for board, executive, and investor meetings, elevating the company’s professional image and facilitating executive decision-making.

• Served as the primary liaison for the Board, overseeing all logistical arrangements for meetings, mailings, event invitations, updates, and managing quarterly payments and reimbursements with precision.

• Coordinated and facilitated manufacturing tours for external guests, ensuring a positive, professional experience that reinforced the company’s brand and reputation.

• Exhibited exceptional organizational acumen by managing multiple high-priority projects simultaneously, ensuring timely delivery and seamless execution of each initiative.

• Utilized advanced proficiency in Microsoft Office Suite to streamline workflows, increasing task efficiency and maintaining accuracy in all deliverables.

Executive Assistant to the Provincial 08/2018 to 11/2021 USA Midwest Province of the Society of Jesus, Inc. Chicago, IL As Executive Assistant to the Provincial, I delivered strategic administrative support, managing complex schedules, communications, and logistics for high-priority initiatives.

• Managed the Provincial’s intricate calendar, expertly coordinating meetings across multiple time zones and with key stakeholders to ensure optimal scheduling and operational efficiency.

• Facilitated over 450 high-level interactions with cardinals, archbishops, bishops, and other senior figures globally, fostering strong relationships and advancing strategic objectives.

• Served as the primary liaison for internal and external stakeholders, upholding strict confidentiality and professionalism in all matters related to the Provincial’s affairs.

• Revamped document management systems, significantly enhancing organizational efficiency, accessibility, and data security across the department.

• Led the planning and execution of 25-30 diverse events annually, ranging from intimate staff gatherings to large- scale province-wide meetings with 8-500+ attendees, ensuring seamless logistics and high attendee satisfaction.

• Oversaw the full event lifecycle, including site inspections, contract negotiations, registration management, and financial reconciliation, delivering impactful events on time and within budget. Director and Executive Assistant to the President/CEO 12/2017 to 08/2018 Christian Brothers Investment Services Chicago, IL As Director and Executive Assistant to the President/CEO, I provided executive-level strategic support by managing intricate schedules, coordinating high-priority initiatives, and overseeing critical communications 3

• Facilitated seamless communication and coordination between the CEO and both internal and external stakeholders, optimizing operational efficiency and strengthening strategic relationships.

• Oversaw the CEO’s complex global calendar, meticulously managing travel logistics and scheduling to ensure punctuality and strict adherence to critical timelines and commitments.

• Provided comprehensive support to two governing Boards by coordinating meetings and accommodations, significantly enhancing Board engagement, productivity, and overall satisfaction.

• Executed high-priority projects and assignments with precision, utilizing expert time management and proactive communication to deliver results on time and in alignment with organizational objectives. Operations Manager for Facilities Rental & Food Services 10/2006 to 12/2017 Elgin Community College Elgin, IL

As Operations Manager for Facilities Rental & Food Services, I led the day-to-day operations of both facility rentals and food service offerings, focusing on maximizing efficiency, maintaining service excellence, and ensuring cost-effective solutions.

• Spearheaded operational excellence within the Facilities Rental and Food Service departments, optimizing processes and elevating service standards to enhance overall performance.

• Directed the development and execution of business plans, resulting in increased profitability and the successful attainment of departmental objectives in alignment with the institution’s strategic vision.

• Oversaw accounts payable and receivable, revenue and expense projections, and database management, significantly enhancing financial controls and maintaining a $1.5M operating budget with precision.

• Led contract negotiations, bid proposals, and equipment procurement, achieving cost reductions while cultivating strong, long-term vendor relationships.

• Managed contracts for over 250 clients and 6,000+ events annually, streamlining contract management processes and driving improvements in client satisfaction and operational efficiency.

• Cultivated a high-performing team through strategic involvement in hiring, coaching, and performance management, contributing to enhanced productivity and team success.

• Provided advanced problem-solving support to employees, effectively resolving escalated complaints and fostering positive customer interactions.

• Developed and implemented operational policies, procedures, and performance standards, ensuring alignment with organizational goals and driving consistency across departments. Adjunct Faculty Member 08/2005 to 12/2008

Elgin Community College Elgin, IL

As an Adjunct Faculty Member, I delivered engaging and impactful instruction within my area of expertise, fostering a dynamic learning environment.

• Cultivated active student participation by designing and facilitating group collaboration exercises and hands-on problem-solving tasks, enhancing learning outcomes and engagement.

• Advised students on career pathways within the culinary arts and hospitality management sectors, offering personalized guidance to support career development and post-graduation success.

• Maintained a deep understanding of evolving educational trends and best practices in the culinary and hospitality disciplines, ensuring curriculum relevance and alignment with industry standards.

• Delivered high-impact instruction in courses including Dining Room Management, Dining Room Operations, Quantity Food Purchasing, and Introduction to Hospitality and Tourism, equipping students with essential skills and industry knowledge.

Events Coordinator/Purchasing Agent 09/2004 to 10/2006 Elgin Community College Elgin, IL

As an Events Coordinator/Purchasing Agent, I managed the planning and execution of events while overseeing procurement and purchasing functions.

• Led the coordination and execution of diverse events and educational activities, hosting 10-200 guests, ensuring efficient logistics and exceeding organizational goals.

• Developed and maintained comprehensive revenue logs and profit and loss statements for all events and revenue centers, contributing to enhanced financial oversight and performance tracking. 4

• Directed HR responsibilities, including scheduling, training, and supervising staff, interns, students, and volunteers, optimizing team performance and operational efficiency.

• Managed procurement of equipment, food, and supplies for the department, streamlining purchasing processes and maintaining cost control.

• Monitored inventory levels to ensure par-stock accuracy and processed invoices with efficiency, ensuring prompt payment and consistent operational flow.

Executive Assistant 01/1999 to 08/2004

Embassy Group Ltd. Elgin, IL

As an Executive Assistant, I delivered comprehensive administrative support to senior leadership, expertly managing complex schedules, travel logistics, and strategic communications.

• Provided high-level administrative support to the President and Vice President, optimizing daily operations and fostering a collaborative work environment.

• Streamlined administrative processes, including membership administration, meeting and event coordination, and vendor rebate reconciliation, resulting in improved operational efficiency and the elimination of one full-time position.

• Demonstrated exceptional organizational skills by effectively managing multiple projects concurrently, ensuring timely completion and quality outcomes.

• Introduced new digital tools and technologies to enhance workflow productivity, driving operational improvements and fostering a more efficient team dynamic. Education

• Judson University 01/2018

Master of Arts in Organizational Leadership

One course remaining to complete degree

• DeVry University 01/2015

Bachelor of Science in Technical Management

• Elgin Community College 01/2005

Associate of Arts

Associate of Science

Associate of Applied Science in Culinary Arts - Restaurant Management Certifications

• Wisconsin Notary Public

Technical Skills

Software & Applications:

• MS Office Suite: Excel, Forms, OneDrive, OneNote, Outlook, Planner, Power BI, PowerPoint, SharePoint, Teams, Word

• Databases: ABC Event Manager, Aloha POS, Ariba BuySmart SAP4, Ellucian Colleague, Micros POS, MS Access, Oracle, Pipedrive CRM, Salesforce

• Additional Software & Apps: Adobe Pro, Basecamp, BoardEffect, Boomerang, Calendly, Concur, Cvent, DocuSign, Eventbrite, Evernote, Foxit, G-Suite/Google Docs, IntelliChief, Prezi, Quantum Workplace, ScheduleOnce, Slack, Trello, Workday, Zoom

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