Social Media Customer Service

Ryan Tramonte

Bedford, MA 781-***-****

**************@*****.*** https://www.linkedin.com/in/ryantimothytramonte/ EDUCATION:

SUFFOLK UNIVERSITY, SAWYER BUSINESS SCHOOL Boston, MA B.A.; Major: Business Management Sep. 2022–Expected May 2025 GPA: 3.7

High Point University, High Point, NC Major: Sports Management Aug. 2020-May 2022 RELATED COURSES:

Business Finance; Management Negotiations; Managing Across Differences; Social Change; Career Build; Management Leadership; Information Systems and Operations Management; Big Data, Data Analytics and data decision making; Marketing; Business Research Methods, Principles of Marketing; Managerial Accounting; Financial Accounting; Statistics; Applied Microeconomics and Macroeconomics RELEVANT EXPERIENCE:

Keweenaw Mountain Lodge project for SBS 101, Boston, MA September 2022-December 2022

● Identified the lodges strengths, weakness, opportunities and threats

● Produced many solutions to help the lodge bring in more customers and profits

● Studied the lodges incomes statements and balance sheets to provide feedback Boston Pads, Boston, MA Social Media and Marketing Intern September 2023–January 2024

● Created social media content for the company website, instagram and tiktok

● Coordinated with the Vice President of Business Operations and Leasing and Finance Manager to review rental properties.

● Collaborated with the Vice President of Business operations to determine, locate and gather footage for social media marketing campaign Uploaded footage to the company platforms Delivered outcomes within deadlines

Service Learning Project for PAD Social Change 201, Boston, MA September 2024-Dec.2024

● Conducted research to help Equity Boston to donate and improve Boston public schools

● Presented and implemented a strategy that Boston Public Schools and Equity Boston could utilize to source and apply for grants.

● Research for grants for over 5 different non-profit organizations WORK EXPERIENCE:

Nando Restaurant, Boston, MA Wait Staff Member and Host June 2022–May 2024

● Explained menu items and preparation methods to provide a high level of customer service and promote dining atmosphere.

● Served food and beverages promptly with focused attention to customer needs The Hair Saloon, Burlington, MA Receptionist/Assistant July 2018-August 2022 Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

● Collected payments, processed transactions, and updated relevant records for the company SKILLS:

Administrative Support, Event Planning, Project Oversight, Managing Reception, Client Relations, Resource Coordination, Team Collaboration, Cap Cut editing, Excel