Customer Service Quality Assurance

Joshua “Trell” Mackey

**** ******** **, ************ ** 40342

(Phone) 502-***-****

(Email) **************@*****.***

OBJECTIVE

My goal is to secure a full time position in a professional setting that will enable me to utilize my quality, customer service and communication skills in a stable and career oriented environment.

SKILLS / ABILITIES

Quality Assurance

Managerial Skills

Task Oriented

Customer Service Skills

Ability to work under pressure

Forklift Certification

Adaptable to change

Knowledge of Microsoft Office

Cash Handling

Sever safe certification

Attention to detail

WORK HISTORY

Morsel Bistro & Café August 2023 -May 2024

200 Mero St. – Frankfort, KY

Executive chef, Line Lead

Meritor March 2022 – May 2023

88 Steadmantown Ln. – Frankfort, KY

Forklift Operator, Painter, Production Member

Assembly parts on the line then paint and stage in shipping yard. Safely navigate fork truck through the

facility. Locate, retrieve and stage pallets for shipment. Assist Management as needed.

HTNA

110 Fortune Dr. – Frankfort, KY November 2020 – December 2022

Production Team Member

Produced carpeting and carpet material items to customer specifications for Toyota and Nissan vehicles. Ensured

products were up to quality standards by inspecting them prior to being taken from the line.

Ramsey’s Diner January 2020 – July 2020

4053 Tates Creek Centre Drive - Lexington, KY

Server

Responsible for greeting, seating and serving customers in the restaurant. Took orders to customer specification. Attended to customer needs during their visit and corrected any issues they may have had or escalated to management. Provided service bills and accepted/processed cash and credit payments. Accurately provided change and transaction receipts. Communicated with upper management about any needed stock or supplies. Executed closing and cleaning processes and other business needs as necessary.

The Village Idiot August 2017 – September 2019

307 West Short St. – Lexington, KY

Line Cook / Line Lead / Sous Chef

Received customer orders in the kitchen for preparation. Accurately created dishes per order specifications. Responsible for creating a new special for each days service. Maintained stock par levels and placed orders for items that were needed. Assisted in managing kitchen staff for Executive Chef when needed. Helped resolve customer service complaints and issues that had been escalated to management.

Domino’s April 2012 – January 2017

800 South Main St. – Nicholasville, KY

Shift Lead / General Manager

Duties included daily customer interaction, taking, preparing and serving orders that had been placed, resolving customer complaints and providing satisfactory service. Took orders over the phone, in person and through the online web submission tool. Responsible for keeping employees on track to ensure tasks were completed in a timely and efficient manner. Kept track of inventory and placed stock orders. Communicated with franchise owner to establish and maintain effective food cost, scheduling and arranging coverage at other area locations. Reconciled transactions and made deposit drops to the bank each day. Responsible for recording and submitting time sheets. Interviewed potential employees and trained new hires.

Copper River Grill February 2011 – December 2011

501 Keene Centre Dr. – Nicholasville, KY

Line Cook

Received and prepared orders to customer specification. Kept line organized and stocked with necessary ingredients. Responsible for cleaning and sanitizing station at the end of shift.

Little Caesars Pizza April 2010 – December 2010

93 Crossfield Dr. – Versailles, KY

Assistant General Manager

Responsible for receiving, preparing and expediting orders. Took orders over the phone, from walk in customers and via drive-thru. Trained new hires on company policy and procedures. Took daily inventory and reported stock levels to the General Manager for ordering needs. Managed cleaning and sanitizing processes and delegated necessary tasks to staff. Responsible for daily transaction reconciliation and deposit drops to the bank.

G & J Pepsi-Cola July 2009 – February 2010

559 South Forbes Rd. – Lexington, KY

Repair Technician

Responded to daily requests for service on Pepsi-Cola vending machines and carbonated beverage dispenser systems. Replaced parts on machines that were damaged or malfunctioning. Stocked new vending machines that were due to replace ones that were either out of date, damaged or malfunctioning beyond repair. Stocked and delivered carbonated beverage system trucks to customers that ordered them for special events.

Sam’s Club October 2008 – February 2009

1648 Dell Range Blvd. – Sheyenne, WY (10/2008-02/2009)

1063 East New Circle Rd. – Lexington, KY (02/2009-05/2009)

Cashier

Responsible for greeting customers, ringing up items and completing transactions for customer purchases. Accurately provided change and transaction receipts. Assisted customers with loading items into their vehicles. Counted down cash drawer at the beginning and end of shift. Assisted other departments with cleaning and organization during slower business times.

A.C.S. May 2007 – June 2008

2432 Fortune Dr. – Lexington, KY

Customer Service Representative / Technical Support

Answered multi-line phone calls from Sprint and Nextel customers to place orders and provide information on store locations in their area. Assisted customers with change of ownership for contracts. Processed payments over the phone for deposits and/or other fees that may have incurred from transferring or updating their contracts. Submitted timesheets to management.

EDUCATION

Forest Park High School May 2004

3710 Eldorado Ave. – Baltimore, MD

Graduate

Sullivan University June 2011 – March 2013

2355 Harrodsburg Rd. – Lexington, KY

Non-Graduate

MILITARY EXPERIENCE

United States Marine Corps May 2004 – April 2007

Martine Veteran

E-2 Private First Class

Proudly served 2 years and 11 months as an active duty Marine. Experienced tours of deployment in Iraq, Afghanistan and Iran. Gained a vast knowledge of defense, respect and leadership. Earned and decorated with two Purple Heart metals, the Defense Ribbon, the Combat Ribbon and the Sharp Shooter Marksmanship metal. Honorably Discharged after suffering substantial injuries acquired during combat.

REFRENCES

Available upon request.

Contact this candidate