Executive Assistant Customer Service

Mari Edmondson

***** **** ****, *********, ** *0410 C: 815-***-**** ***************@*****.***

Professional Summary

Results-driven leader with 25+ years of experience exceeding organizational goals. Recognized for driving growth, improving efficiency, and exceeding customer expectations. Proven ability to build strong client relationships, develop effective strategies, and cultivate high-performing teams. Skilled in strategic planning, budget management, team leadership, and building client-focused cultures.

Core Competencies

Property Management

Proficient Computer Skills

Public Relations

Excellent Multi-Tasking Ability

Budget Planning

Proven Excellent Customer Service

Resolution-Oriented

Proven to be dependable & reliable

Work History

AMG Management, LLC. 12/20 to 1/25

Executive Assistant, Assistant Property Manager, Office Manager, HR - Joliet, Il

●Executive Assistant to Owner/President, assist in managing 50+ associations

●Provided exceptional customer service to 10,000+ homeowners, resolving inquiries and addressing concerns promptly

●Processed payroll for multiple associations, ensuring accuracy and timely distribution of payments

●Managed administrative operations for 50+ homeowner associations, including scheduling board meetings, preparing agendas and minutes, and ensuring seamless meeting execution.

●Streamlined clubhouse reservations process by efficiently managing inquiries, bookings, and availability schedules

●Oversaw maintenance operations for numerous associations, handling work orders, coordinating with contractors, and tracking project completion

●Managed financial processes, including coding and depositing homeowner payments, processing invoices, and maintaining accurate financial records

●Efficiently managed insurance claims by filing documentation, collaborating with insurance providers, and ensuring timely resolution

●Supported the reception area, answering phones, greeting visitors, and providing general administrative assistance

Rainmakers Irrigation, Inc, 6/2018 to 11/20

Office Manager – Romeoville, IL

●Streamlined accounting process, managing accounts payable and receivable to ensure accurate financial reporting

●Supported payroll and HR functions, providing back up assistance for efficient operations

●Ensured seamless customer onboarding by processing permits, JULIE locates, and building relationships with municipalities

●Improved operation efficiency through template updates and optimized office supply management

Business Account Executive, 06/2017 to 05/2018

MetroNet – Plainfield, IL

●Generated new sales leads and cultivated partnerships with local organizations, exceeding monthly sales quotas

●Negotiated customized proposals and developed comprehensive business plans, driving profitable client acquisitions

●Collaborate with businesses to identify tailored tech-based solutions, providing a competitive advantage and fostering customer satisfaction through exceptional after-sales support

Director of Membership & Business Development, 12/2013 to 05/2017

Plainfield Area Chamber of Commerce – Plainfield, IL

●Spearheaded all aspects of marketing, member development, engagement, and event management, driving a significant increase in membership growth (21% within one year) and exceeding retention targets (78%)

●Developed and implemented strategic marketing campaigns that strengthened the Chamber’s brand presence and foster key relationships with community leaders

●Launched a comprehensive member communication program to enhance engagement and build a stronger sense of community among members

Executive Director, 08/2012 to 12/2013

Romeoville Area Chamber of Commerce – Romeoville, IL

●Led the development and implementation of strategic initiatives to optimize membership growth, retention, marketing and operation efficiency

●Analyzed market share strategies, forged key relationships, and implemented a referral program, resulting in a remarkable 20% increase in membership within one year

●Increased revenue by 38%, reduced accounts payable by 70%, and achieved an impressive 84% member retention rate through effective leadership and strategic decision-making

Skills

Microsoft Office, Quickbooks, Salesforce, Constant Contact, Chambermaster. Vantaca, ADP

Affiliations

American Cancer Society

National Kidney Foundation

Heartland Blood Center

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