Customer Service Representative
Resume:
Daphne Helsley
Emmaus, PA *****
**********@*****.***
Daphne is an excellent customer service professional with a strong background in handling inbound calls and is committed to ensuring each customer receives outstanding service by providing friendly and helpful support. While working with
TL Services, Inc as a Customer Service Representative she handled mandatory inbound/outbound calls per day and worked in a high-volume inbound call center. She handled Freight billing, scanning bills email, talking on the phone, and opening mail to process billing. She answered chat messages from customers and resolved customer issues. She answered customer service calls regarding billing and refunds. She has a great understanding and strives to meet or exceed metrics while supplying excellent customer service. She worked in Excel Spreadsheet/Google Docs and has data entry experience. Daphne is proficient in Microsoft Office Suite
(Excel, Outlook, Word) and has excellent communication skills. She lives in Emmaus PA and is available for an interview after 24-48 hours prior notice. Work Experience
Customer Service Representative
NTT DATA-Lincoln, NE
December 2023 to Present
Taking phone calls from clients they need assistance on the retirement funds . Quote Specialist
ETI-Allentown, PA
March 2022 to November 2022
Making quotes for trucks, handling emails and customer service Customer Service Representative
TL Services, Inc.-Allentown, PA
October 2019 to November 2022
· Handled mandatory inbound/outbound calls per day and worked in a high-volume inbound call center.
· Handled Freight billing, scanning bills email, talking on phone, opening mail to process for billing.
· Answered chat messages from customers and resolved customer issues
· Answering customer service calls regarding billing and refunds.
· Understand and strive to meet or exceed metrics while supplying excellent customer service
· Multi-task and navigate through multiple systems
· Worked in Excel Spreadsheet and Google Docs.
Appointment Coordinator
AUDI of Allentown-Allentown, PA
February 2019 to November 2019
· Scheduled appointments for service, cash handling.
· Scheduled and confirmed appointments for clients, customers, and supervisors.
· Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs.
· Answered 60+ inbound calls and placing outbound calls daily.
· Set appointments and operate a multi-line phone system for 15+ dealerships and prepared daily reports for service department
· Daily reports consist of daily appointment count, dealer turnaround time, etc.
· Assess client needs to determine appropriate scheduling with service advisor within time and sequence suitable for customer and dealer
· Organized workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments
· Working with their programs.
Customer Service Desk Associate
Home Depot-Souderton, PA
March 2018 to September 2018
· Worked at the customer service desk, From deliveries.
· Handled Inbound calls from new and existing Customers for New General Merchandise Orders
· Made Outbound calls to ensure Customer’s orders and requests were fulfilled
· Empathized and acknowledged Customer’s feelings while resolving their issues
· Established and maintained friendly Customer relationship with every Customer call
· Responded promptly to customer inquiries
· Maintained and updated Customer communications and coordinated them with colleagues as necessary
· To helping customer, find what they are looking for Order Entry, complaints to getting warranties to refunds.
Remote Call Center Representative (at Homework)
Lord & Taylor-Wilkes-Barre, PA
January 2015 to December 2017
· Handled inbound/outbound and resolved queries of customer calls, answer their questions, confirm customer orders, and respond to customer feedback via phone, emails, or chat platforms.
· Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
· Documented information from customers to help determine causes of product or service problems.
· Performed data entry.
· Received complaints.
· Processed orders & ensured customers receive correct orders.
· Excellent customer service and communication skills. Office Clerk
Tri- State Dredging-Easton, PA
January 2013 to December 2013
· Worked on-site construction and responsible for the day-to-day office duties, daily deposits, filing, balancing accounts, answering phones and customer service.
· Weight scale tickets.
· Office Administrative Duties.
Office Assistant
Quakertown Vet Clinic-Quakertown, PA
January 2011 to December 2012
· Worked in Large animal office.
· Made appointments for the doctors.
· Answered phones, office duties.
· Light lifting, copying, faxing, filing.
· Professional field.
Education
High School Diploma
Northampton Area Senior High School - PA
Skills
• Call Centre
• Customer Service
• Data Entry
• Inbound/Outbound calls
• Sales Experience
• Cash Handling
• Hospitality Experience
• Microsoft Office
• Excel
• Outlook
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