Vice President Intake Coordinator

Sherrie Snowden

**** ******** *****, *********, ** 21207

******************@*****.***, Cell #s 443-***-****, 443-***-**** Proficient Administrative professional with upwards of 21 years' specialized experience in administrative work, problem solving, planning, and optimal assistance in a busy environment. Known for increasing productivity and relieving workload of managerial staff. Proven efficiency with an ability to quickly learn and navigate any computer software program, or office filing system.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Intake Coordinator/Acting Housing Counselor (Promotion Position) North East Housing Initiative (NEHI)

5307 Belair Rd.

Baltimore, MD 21206

March 2024 - March 2025

Vice President: Cynthia Keenan 202-***-****

. Answered NEHI 1800 number and responded to basic questions about NEHI services and Community Land Trust (CLT) Mode..

• Promoted NEHI programs to applicants and potential clients.

• Provided detailed information on eligibility criteria, benefits, application process and timeliness.

• Informed clients about upcoming workshops including both those of NEHI and those of partner agencies.

• Performed monthly homebuyer workshops to educate clients about becoming a homeowner. Supervised six employees ensuring accuracy and completeness in their workload.

• Assisted families in completing the necessary paperwork and documents required for program enrollment.

• Meticulously traced client progress and maintained all necessary records on Family Levels Spreadsheet and in HomeKeeper.

• Followed-up with clients as needed to ensure timely completion or program requirements. Created online registrations for all monthly NEHI events and training classes.

• Ordered food for NEHI’s monthly community meetings.

• Processed timesheets and applications for clients interested in becoming homeowners.

• Managed inventory of office supplies and materials.

• Researched hard copy and electronic files pertaining to interested applicants in NEHI’s funding towards closing costs.

. Processed timesheets and applications for clients interested in becoming homeowners.

• Interpreted and explained billing policies and procedures to NEHI homeowners.

• Interpreted and explained billing policies and procedures to NEHI homeowners.

• Worked with referral agencies to ensured timely signings and move ins.

• Maintained waiting list and program admission processess.

• Handled routine inquires from clients and

• Researched hard copy and electronic files pertaining to interested applicants in NEHI’s funding towards closing costs.

Executive Manager

North East Housing Initiative (NEHI)

5307 Belair Rd.

Baltimore, MD 21206

August 2021- March 2024

Vice President: Cynthia Keenan 202-***-****

. Guided and coordinated daily operations and made strategic decisions.

• Helped plan and executed positive change, and ensured teams understood their objectives

• Handled personnel decisions, such as recruiting, firing, and mentoring employees.

• Created progress reports for the Director and Vice President.

• Scheduled Zoom Meetings for the Director and Vice President.

• Analyzed data on the 4x4 community reports. Trained all employees on company rules, guidelines, and protocols

• Trained all employees on company rules, guidelines, and protocols.

• Greeted and directed all visitors in a pleasant and friendly manner in keeping with good and customer service practices.

• Wrote desk-top procedures for all employees.

• Proficient in Microsoft Word, Excel and Powerpoint. Fiscal Management Office Manager

Social Security Administration

6401 Security Blvd.

Baltimore, MD 21241

June 2001 to December 2020

Supervisor: Esset Tate 410-***-****

• Served as Office Manager, overseeing the Accounting Department.

• Implemented an all-electronic process for processing SSI reclamations after death in coordination with Bureau Fiscal Service (BFS); Development of a new 3813 credit reversal process to reduce the number of highly manual Special Voucher Payments.

• Entered Trust Funding accounting for over 47,000 transactions into a web-based tool, Program Service Accounting T ool (PSCAT) utilized to analyze, verify, and reconcile trust fund accounting for benefit payment and after-math activity.

• Assisted Office Director and immediate manager with A-123 testing business processes by accessing PSCAT fo the purpose of validating internal controls pertaining to input data, source document links, and calendar Information for seven Program Service Centers and Social Security Insurance (SSI) within the PSCAT Tool

• Drafted official, unofficial letters, memos, and correspondence (emails, mail, general reports) for the Office Director and immediate supervisor.

• Performed A-123 audit testing for a web-based tool utilized to analyze, verify, and reconcile trust fund accounting for benefit payment and after-math activity.

• Successfully drafted requirements, performed regression testing, and implemented a fix for the Title XVI Monthly Payment Files' Group Totals Report.

• Tracked a variety of metrics on payment certification Number of Payments (NOP) and amount totals for management review of changes in increases or decreases in the Prior Monthly Accrual (PMA) amounts.

• Scheduled Treasury meetings for all Data Entry Operators and Certifying Officers pertaining to the Secure Payment System (SPS) (A system used to certify more than $70 billion in benefit payments each month.

. • Monitored all accounting reports to ensure consistency with financial program objectives and activities for certification workloads and business processes making sure they are in place, active, and accurate.

. • Assisted Treasury with answering phone calls pertaining to questions related to the SPS problems.

• Managed Office Director and Supervisor's calendar; scheduled meetings, answered phones, received guests from other Departments (Department of Treasury, Kansas City Financial Center and Atlanta and Dallas Regional Financial Centers).

• Collaborated with Team Leads and Supervisors to document standards for reports entered in the Web FOCUS application.

• Identified out of balances through the automated Program Service Center Accounting Tool and took necessary Determined and resolved out-of-balance conditions for accounting control totals produced from various programs which received daily transaction items for updated information sent by beneficiaries. Education

Bachelor of Business Administration (BA)

University of Phoenix-Online Campus - Phoenix, AZ

June 2016

High school diploma in Academic

Arlington Baptist High School - Baltimore, MD

June 1986

Skills

• Team Supervision

• Problem-Solving

• Written/Verbal Communication

• Policy and Procedure Modification

• Organizational

• Research/Trend Analysis

• Financial Report Writing

• Stress Mangemet

• Microsoft Office

Awards

Outstanding Service Award

April 2024

Recognized for performing outstanding customer service to NEHI applicants, partners and outside vendors. Associate Commissioner Service Award

April 2020

Recognized for Implementing an all-electronic process for processing SSI reclamations after death in coordination with Bureau Fiscal Service (BFS) Development of a new 3813 credit reversal process to reduce the number of highly manual Special Voucher Payments.

Cash Award

June 2019

Wrote and published Treasury's Secure Payment System (SPS) 100 page document with 100% accuracy. Commissioner Citation Award

June 2019

Recognition for outstanding customer service regarding processing and reviewing applications for the Top Secure Payment System.

Contact this candidate