Experienced Server
Resume:
Molly Desch
Youngstown, OH *****
********@*****.***
Professional Summary
Dedicated customer service professional with a passion for delivering exceptional customer service through strong interpersonal skills. I have 2 management experience. I thrive in fast-paced, high- volume environments with maintaining a calmness. Known for building lasting customer relationships and delivering top-notch service to improve customer loyalty and satisfaction. Work Experience
Personal Digital Shopper
Walmart-Liberty, OH
July 2024 to Present
• Locate and prepare merchandise for online orders.
• Package orders accurately for customer pick-up.
• Ensure the accuracy of orders prior to pick-up.
• Make appropriate product substitutions as needed.
• Consult with customers to ensure satisfaction.
Server
Marinos Italian Cafe-Youngstown, OH
December 2022 to April 2024
• Arranged and prepared tables for customers to offer memorable experiences to guests
• Maintained thorough menu knowledge to answer questions regarding menu items.
• Increased sales by upselling higher-end products to customers.
• Displayed enthusiasm and promoted excellent service to Customers increasing referrals
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Perkins Restaurant and Bakery-Austintown, OH
July 2019 to December 2022
• Promptly greeted guests and presented menus upon seating, answering any menu-related inquiries and offering recommendations as needed.
• Provided exceptional service, managing multiple tables during peak hours while maintaining a positive, composed, and professional attitude.
• Ensured order accuracy and efficiency by communicating clearly with the kitchen staff, resulting in numerous recommendations from happy customers.
• Executed all opening, closing, and shift change responsibilities to ensure the smooth operation of the restaurant.
• Achieved success in various contests for achieving high beverage percentages, guest check averages, and dessert and bakery item sales.
Assembly Line Worker
Wojan Window & Door-Charlevoix, MI
February 2018 to August 2019
• Inspected and assembled window frames meticulously, upholding stringent quality standards.
• Applied sealing tape precisely to guarantee accurate measurements and consistent product quality.
• Improved product integrity by expertly applying caulking to prevent leaks, and meticulously assembled components to meet quality standards.
• Conducted thorough inspections to verify material quality and detect any faulty parts. Sales Representative
Filtration of Western Pennsylvania-Bridgewater, PA August 2013 to December 2017
• Developed professional sales presentations and workshops to showcase product features and competitive strengths effectively.
• Improved marketing and sales tactics to boost profits and expand the organizational pipeline.
• Implemented marketing strategies to attract new potential leads.
• Conducted training sessions for new sales representatives, concentrating on sales techniques and comprehensive product understanding.
• Communicated product advantages to clients, highlighting key selling points and competitive benefits. Delivery Driver
Showtime Exhibits-Youngstown, OH
May 2016 to October 2017
• Assessed products for any damage before drop-off and recorded reasons for returns.
• Maintained thorough mileage and fuel reports to monitor total fuel expenses.
• Ensured punctual deliveries by selecting optimal and effective routes.
• Checked and loaded necessary products and parts for order fulfillment.
• Communicated with customers and team members to organize prompt pickups and deliveries. Store Manager/Sandwich Artist
Subway-Youngstown Ohio
September 2007 to December 2010
• Managed daily operations to improve customer satisfaction and boost sales.
• Trained staff, increasing productivity and operational efficiency.
• Handled customer concerns swiftly, maintaining high service levels.
• Ensured accuracy of promotions and compliance with Subway franchise standards, passing inspections successfully.
Education
HIGH SCHOOL DIPLOMA in General
Austintown Fitch High School - Austintown, OH
January 2006 to December 2006
Skills
• Communication skills
• Order Fulfillment
• Materials handling
• Strong problem-solving abilities (8 years)
• Catering
• attention to detail and organizational skills (8 years)
• Supervising experience
• Excellent communication (10+ years)
• Proficient in handling customer inquiries and complaints (8 years)
• Skilled in building positive customer relationships (10+ years)
• Microsoft Office
• Manufacturing
• Time management
• Sales
• Multitasking (10+ years)
• Culinary experience
• Computer literacy
• Ability to work effectively in a team and independently (10+ years)
• Graphic design
• Organizational skills
• Order picker
• Adaptability (8 years)
• Computer skills
• Mechanical knowledge
• Kitchen management
• Management
• Interpersonal skills (10+ years)
• Proficient in multitasking and managing time (8 years)
• Fast-paced environment (8 years)
• Order picking
Certifications and Licenses
Pallet Jack Certification
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