Support Specialist Behavioral Health

Caitlin Baffi

Spokane Wa •

Phone 480-***-**** E-mail: **********@*****.***

Objective

To learn and teach effective coping strategies to help assist people to develop a plan to treat substance abuse and mental health to help end homelessness

Professional Experience

07-13-2018 –Oct 2024 Community Bridges Inc

Peer Support Specialist

2019-2022

Motivate clients to further their recovery with placement services and other programs.

Learn redirection techniques to help deescalate situations.

Observing patients and monitoring behaviors to maintain calm environment

Input accurate documentation along with effective verbal communication.

navigator II

2022-2024

Maintain positive environment by using redirection and effective communication

motivate and effective communication clients using peer to peer techniques Assisting in the development and implementation of individualized care plans for clients, focusing on their specific behavioral health needs.

Provide direct support to clients in activities of daily living, including personal hygiene, meal preparation, and maintaining a clean-living environment.

Program assistant

02-14-2024 – 10/2024

Assisting with the intake process for new clients

Reviewing instructions and supervisor updates for each client’s program, interpreting previous data, collecting narrative data, and responding to correspondence

Providing reliable support for managers, staff

Organizing files

certifications

certified BHT

certified peer support specialist

7 years of behavioral health experience

Skills

•Problem solving

•Interpersonal skills

•Time management

•Critical thinking

•Communication

• Creativity

retail experience

professional experience - food city

2017-2018

Cashier

Customer service: Greeting customers, answering questions, addressing concerns, and providing a friendly shopping experience.

Cash handling: Accurately processing cash, credit, and debit payments, balancing cash drawer at the end of each shift.

POS system proficiency: Operating point-of-sale systems to scan items, calculate totals, and process transactions.

Accuracy: Maintaining a high level of accuracy in handling cash and transactions.

Professional experience- - Danny’s big rig car wash

2016-2017

Security

Patrol: Regularly inspect and patrol premises, including doors, windows, and equipment

Monitor: Monitor surveillance cameras, CCTV footage, and other systems for suspicious activity

Control access: Check-in and out visitors and vehicles, and manage visitor logs

Respond to emergencies: Respond to alarms, disturbances, and emergencies

Report incidents: Report suspicious activity, emergencies, and other incidents

Enforce protocols: Ensure compliance with security protocols, such as verifying IDs and controlling access

Cashier

Customer service

Answering customer calls, emails, and live chat inquiries

Providing detailed information about products and services

Processing orders and managing customer accounts

Identifying and resolving customer issues promptly

Handling customer complaints and providing appropriate solutions

Professional experience -motel 6

2014-2015.

Host

•Greeting guests: Welcome guests warmly when they arrive and leave

•Managing reservations: Take reservations and keep them organized

•Assisting with check-ins and check-outs: Provide keys to guests and help with check-in and check-out

•Addressing inquiries: Answer questions and provide recommendations

•Communicating wait times: Provide clear and accurate wait times to guests

•Ensuring guest comfort: Make sure guests are comfortable and get what they need

Front desk

2014-2015

•Registering guests, verifying reservations, assigning rooms, issuing room keys, processing payments, and handling check-out procedures.

•Answering questions about hotel amenities, local attractions, directions, restaurant reservations, and other guest needs.

•Answering incoming calls, taking messages, and directing calls to appropriate departments.

•Taking and confirming reservations, updating guest information in the hotel management system.

•Addressing guest requests for special accommodations, such as early check-in, late check-out, or room upgrades.

•Handling guest complaints professionally and finding solutions to address concerns.

•Ensuring the front desk area is organized and presentable.

Professional experience- -kmart

2011-2014

Stocker

•Receive, unload, and unpack shipments

•Sort and stock products on shelves and in the backroom

•Maintain accurate inventory counts

•Ensure aisles are neat and organized

•Help other associates as needed

Customer service

•Answering customer calls, emails, and live chat inquiries

•Providing detailed information about products and services

•Processing orders and managing customer accounts

•Identifying and resolving customer issues promptly

•Handling customer complaints and providing appropriate solutions

Cashier

•Answering customer calls, emails, and live chat inquiries

•Providing detailed information about products and services

•Processing orders and managing customer accounts

•Identifying and resolving customer issues promptly

•Handling customer complaints and providing appropriate solutions

School and education

Received GED ABE (2310 N Monroe St, Spokane, WA 99205) in 2010

General education at GCC-

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