Program Management Project Management Scrum Master

Christian Dimitriu, MBA, PMP, CRM

Scrum Master, Six Sigma Green Belt

Toronto, ON 647-***-****

*********.********@*******.***

Decisive and strategic leader with a blend of project management and business analysis experience.

Languages: English, French, Spanish, Italian

Strategic thinker and skilled communicator with an aptitude for completing projects on time and within budget, providing high-quality deliverables that meet even the most challenging client needs. Recognized for enabling organizations to achieve strategic business goals by developing and implementing corresponding technology solutions. Able to manage complex projects in high-stress and fast-paced environments, effectively balancing quality with client deadlines and communication needs.

Highlights of Expertise

Governance and Project/Program Management

Change Management

Business Analysis / Product Management

Blockchain

Risk Assessment & Management / Compliance /Cybersecurity

Data Management / Data Science / Artificial Intelligence (AI)

R programming

Data Migration

Contract & Vendor Management / Procurement / RFI / RFQ / RFP/ SOW

Process Improvement / Process Redesign

Software Development Lifecycle (SDLC)

Waterfall / Agile (Scrum, Kanban)

Rally, Smartsheet, Google Suite, MS Office, Project, Visio

Oracle PL/SQL, JIRA, ERP, SAP S/4, Azure, AWS, SaaS

E-Commerce, Digital transformation

Lean Six Sigma

Cyber governance and security / Disaster Recovery / PCI DSS / PII

Audits (SOX, PCI DSS, AD/IAM) / High Bond

Zoom, MS Teams, Slack, Miro, Trello, PlanView

Career Experience

PROGRAM MANAGER, Enterprise Programs (Global Operational and Enterprise Risk Management), Canadian Imperial Bank of Commerce (CIBC), Toronto, 01/2024 - Present

Leading the tracking technologies work stream of a consumer privacy protection compliance program, with a budget of $12 million, for implementing remediation under provincial privacy legislation by directing 8 project managers, to avert fines of $25 million per violation of privacy incident. The program cuts across the following areas of the organization:

Personal and Business Banking

Capital Markets, including Foreign Exchange

Commercial Banking and Wealth Management

Direct Investing and Advice

Digital Financial Services, including Affiliated Financial Entities

Mobile Applications

Hybrid and Third-Party sites

Key Program Details:

This part of the program has 10 releases and involves upgrading more than 100 websites and applications

The changes are being rolled out across Canada, with a view to future similar legislation emerging in other provincial jurisdictions

PROJECT MANAGER, Enterprise PMO, Sobeys Capital, Inc. (Empire), Toronto 02/2022 - 11/2023

Led the delivery of solutions spanning compliance, data conversion (ERP), supply chain logistics, workflow management and data transmission improvement with budgets up to $5 million. Led teams of up to 30 personnel (up to SVP level) across multiple business departments in addition to architecture, business analysis, training, QA and development.

Key Projects:

Data migration and conversion as well as workflow management projects within SAP S/4 ERP implementation with an $80 million budget

Compliance/Regulatory project budgeted at $2 million, resulting in the avoidance of potential fines of up to $15 million per incident

Supply chain project consolidating merchandise delivery over large distances, achieving a reduction of 30% in shipping costs

Data transmission project improving speed of data transmission of point-of-sale systems, leading to savings of $130,000 per month in costs associated with data recovery and re-transmission

TEAM LEAD / PRODUCT MANAGER (SAFe Agile), Strategic Planning & Execution, Travelers Insurance of Canada, Toronto 10/2020-02/2022

Responsible for managing the building of finance (IFRS 17), billing within an e-commerce platform and compliance products that meet customer expectations in a cost-effective manner Worked with 15 teams across Agile Release Trains to investigate issues, and define features Signed off acceptance of feature completion Conducted investigations of reporting issues and together with Business and IT decided on remediation actions

Developed and communicated the program vision and roadmap

Managed and prioritized the flow of work

Participated in program increment planning

Defined releases and program increments

Worked with System Architecture to understand technical investigation work

Participated in the evaluation of the current state of the solution

PROJECT/PROGRAM MANAGER & SCRUM MASTER, Moody’s Analytics, Toronto 05/2015-07/2020

Spearheaded e-commerce application, content creation, infrastructure, cybersecurity, disaster recovery, PCI, PII, GDPR, SOX, marketing and mobile (Android & iOS) projects as project manager, overseeing 10 concurrent projects with budgets of between $50K and $600K across multiple departments. Oversaw penetration testing, auditing, and rollout of security patches. Prepared and revised project plans and foundational documents. Managed project financials, change requests, and cross-functional collaboration. Performed business analysis at senior level as needed.

Key Contributions:

Boosted sales, expense reduction, and overall security score by 15%, 10%, and 5% respectively by managing projects focused on e-commerce software, infrastructure, and cybersecurity improvements.

Slashed preparation time for launching 50 e-commerce courseware products (education training courses) by 40% by program managing five cross-functional PMs, including content creation, across a product portfolio, setting common priorities and ensuring priorities fed into work.

Harnessed strong communication skills to convey project status to stakeholders via reports and in-person meetings.

As scrum master, worked on managing e-commerce support releases

Performed IT Cybersecurity Audits (SOX, PCI, AD)

Key member of ISO audit committee.

Key Projects:

Led two-year secure - SDLC Project valued at $2M, representing the learning solutions line of business on multi-department project focused on selecting a security system and implementing security best practices. Reduced positive security identifications by 75%.

Directed planning and execution of one-year, $600K project that improved and expanded e-commerce system to include multi-lingual, multi-currency, and multi-location capabilities.

The implementation of European Union’s General Data Protection Regulation (GDPR) on an e-commerce platform, also taking into account compliance with and exceptions to PIPEDA, the California Consumer Privacy Act and Australia’s Privacy Act.

PROJECT CONSULTANT, BUSINESS PROCESSES, Intact Financial Corporation, Toronto 02/2014-03/2015

Gathered business and system requirements Wrote business and/or system requirement documents Interacted with operations & planning, underwriting, actuarial, QA, and development teams Wrote test scenarios and provided point of contact for clarifications during testing Conducted JAD sessions and walkthroughs

Simultaneous provision of business analysis for 4 commercial lines projects and 1 personal lines project:

Document management and reporting

Implementation of rating for specialty lines

Nation-wide establishment of new deductibles and rules related to minimum premium

Commercial lines rating improvement project

Policy administration system (e-commerce backend)

PROJECT LEAD / SENIOR BUSINESS ANALYST, Travelers Insurance of Canada, Toronto 11/2009-01/2014

Defined the scope, wrote the project mandate, set the work breakdown structure for the business analysis project work stream, prepared the schedule and the estimation of the business analysis resources and costs Directed the business analysis function during initiation, planning and execution phases of strategic projects

Participated in the organization’s project intake model to define and review projects within the strategic project portfolio

Directed the definition of scope, writing of the project mandate, and business analysis of $300K+, +2-year business critical automation project that boosted efficiency by as much as 25% by developing technology and business transformation deliverables, including quotable rating system, electronic customer filing system, work-in-process/workflow manager, and standardization of underwriting and operational workflows.

Directed the definition of scope, writing of the project mandate, and business analysis of a benchmark pricing and analytics program, a $300K, +2-year project that captured new forecasted profitability and loss ratio reductions of $3M+ yearly

Gathered and analyzed business requirements, and wrote the requirement specification documents for 5 projects with a total budget of $10M+ over three years to better realize organizational objectives, improve communication, decrease project execution costs, and improve project delivery timelines

Led the business analysis for helping establish the foundation for a solution framework, and system adoption (Change Management)

Analyzed and arranged for the implementation of corrective actions flowing from internal (identity access management / active directory) and external audits

Coordinated testing and monitored user acceptance and regression testing, including obtaining final sign-offs

Education & Credentials

Master of Business Administration – Finance, York University, Toronto, ON

Bachelor of Commerce - Economics & Finance, McGill University, Montreal, QC

Certifications & Diplomas

Project Management Professional (PMP), Project Management Institute (PMI)

Certified Risk Manager, Global Risk Management institute

Business French Diploma, Chamber of Commerce & Industry of Paris

Computer Programming & Internet Applications Professional Diploma, The Institute, Toronto

Contract Law course, Harvard University

Professional Certificate in Blockchain Fundamentals, University of California, Berkeley

Scrum Master Accredited Certification, International Scrum Institute

Lean Six Sigma (Yellow Belt), Technical University of Munich

Certified Six Sigma Green Belt, International Six Sigma Institute

Professional Certificate in Internet of Things and Big Data, Rosario University, Bogota, Colombia

Data Science: Machine Learning course, Harvard University

Cyber Security in Critical Urban Infrastructure course, Massachusetts Institute of Technology (MIT)

Professional Certificate in Applied Artificial Intelligence, IBM Skills Network

Business Communications course, Rochester Institute of Technology

Program Management Fundamentals course, University of Maryland

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