Hotel General Manager

EXECUTIVE SUMMARY

As a seasoned Hotel General Manager, I bring over 20 years of extensive

experience in all aspects of hotel management, with a proven track record of aligning operational activities with the company’s strategic objectives. My comprehensive expertise spans financial control, customer management, revenue management, staff development, property upkeeping, and hospitality and food services. EXPERIENCE

Hotel Manager

Chancellor Hotel Boracay

Megaworld Hotels & Resorts

August 2024 – up to present

• Pre-opening of 554 rooms.

• Managing the project development process.

• Handling CAPEX budgets efficiently.

• Spearheading recruitment and training

• Marketing and promotions

General Manager

Belmont Hotel Mactan

September 2022 – August 2024

• Pre-opening of 550 rooms

• Spearheaded a team of 200+ personnel overseeing all aspect of hotel and beach operations, ensuring top-tier guest services and facility management.

• Achieving and exceeding month-on-month revenue budget.

• Initiated a service-focused training program that led the property to achieve recognition in online platform, such as Tripadvisor as Rank 1, Booking.com and Agoda. Johnson Del Valle

Mandaluyong City +639**-***-**** ***************@*****.*** General Manager

Feliz Hotel Boracay

September 2021 – September 2022

List down responsibilities or achievements at least 4 items

• Successfully turnaround the hotel operations from post covid era and managed to enhance our services and adapt to the evolving industry landscape.

• Increased the room occupancy & ADR, as well as the F&B covers and average check month-on-month

• Coordinated the renovation of guest rooms and common areas, completing the project 10% under budget and 2 weeks ahead of schedule.

• Led the team to achieve internal Enderun Hospitality Management recognition for exceptional customer service and achieving top 1 in ReviewPro Hotel Manager

DusitD2 Yarkay Thimphu, Bhutan

August 2018 - July 2021

Hotel Manager

February 2020 – July 2021

• Managed international brand with 83 rooms, overseeing all operations, staff management, and guest satisfaction.

• Successfully executed the global protocol for “new normal”

• Traveller’s Choice Winner 2020

• Leading Family Hotel, issued by South Asian Travel Award Director of Food & Beverage

October 2019 – January 2020

• Leading F&B Hotel, issued by South Asian Travel Awards

• The Thanpuying Innovation Award Nominee

• Dusit Gracious Awards

• Managed F&B Outlets, Banquet operations and Club Skydancer, the biggest highend club in the Bhutan.

F&B Manager

August 2018 – September 2019

• Pre-opening Head of Department

• Managed 45 employees, responsible for cross functional team development across five venues to build sales, team’s P&L understanding, and concept awareness.

• Rank 1 in Tripadvisor F&B Outlet in Thimphu, Bhutan.

• Achieved food and beverage operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans.

Food & Beverage Manager

City Garden GRAND Hotel

June 2017 – August 2018

• Guest Choice Award

• Lead and support restaurants operations, resulting in a 50% increase in guest satisfaction scores within first 4 months.

• Enhanced service standards and F&B offerings, resulting in increased revenue and higher capture ratio.

• Optimized department operations to minimize labor and other expenses. F&B Operations Manager

City of Dreams Manila l Chaos Nightclub

January 2015 – May 2017

• Lead a start-up operation by implementing standards and procedures for the High-end Nightclub with 1,500 guest capacity.

• Oversee the VIP casino gaming area at Pangaea and casino mass gaming area.

• Take overall responsibility for Nightclub and gaming area operations, including hiring staff, managing food and beverage purchases, alcohol service, kitchen safety, health standards, entertainment with international & local high-profile DJ’s and Band

• President Award Nominee - 2016

Restaurant Manager

NIU by Vikings

August 2014 – January 2015

• Successful Pre-opening of NIU by Vikings

• Ranked no.1 in Tripadvisor after 5 months from pre-opening.

• Ensure strict compliance with all relevant hygiene and safety legislation and requirements.

• Promptly report guest feedback to management and take appropriate actions accordingly.

Acting Assistant Beverage Manager

Holland America Line Cruise Ship

October 2003 – January 2013

• Holds various position.

• Responsible for providing oversight and guidance for a minimum of 14 F&B outlets.

• Contribute to the success of the F&B by introducing new ideas and promotional offers.

• Revitalized the beverage menu and introduced a bespoke cocktail menu in the specialty restaurants.

• Revamped guest entertainment and implemented wine & cocktail programs in the cruise ship, resulting in increased F&B sales.

EDUCATION

Bachelor of Science in Hotel and Restaurant Management Philippine Women’s University, Taft Manila Philippines Year Graduated: 2002

PROFESSIONAL ASSOCIATIONS & AFFILIATIONS

• Auxiliary Lieutenant Commander, Philippines Coast Guard Auxiliary, 212th Auxiliary Squadron under Coast Guard Auxiliary District Central Visayas

• Chaine des Rotisseurs, Association Mondiale de la Gastronomie

• The American Chamber of Commerce of the Philippines, Inc, Visayas Chapter

• European Chamber of Commerce of the Philippines

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