Sharepoint Business Analyst/SME

Holly S Tanner

864-***-**** // ********@*******.*** // LinkedIn Profile

Technical Acumen

Languages:

HTML5

SQL

SharePoint Admin

The following not practiced for >5 yrs:

ASP.Net

C#

SharePoint Dev

CSS

VBA (Marcos)

VB Scripting

Active Directory

.Net (any)

Software:

MS Office 365

MS CRM

MS Solve

SQL Server

Visual Studios

SharePoint Admin

SharePoint Designer

Jira

Acrobat

Zavante

TestComplete

Oracle Discoverer

Confluence

Education

Greenville Technical College, Greenville, SC:

Associates of Computer Technology with a major in Computer Programming.

Professional Experience

White Cap SharePoint Team 2/2022 – 10/2022

SharePoint BSA

Integral role in assuring business critical projects move forward successfully.

Gathering, analyzing and documenting business requirements and ensuring solutions align well with strategic goals

Serving as “go to” and support day to day activities related to SharePoint

Helping with project roadmaps

Engaging various internal stakeholders, including senior management, PMs, development staff, etc.

Developing business cases and value definition, including capital/expense, ROI, and risk analysis

Wipro/ CMS Microsoft Team 5/2021 – 2/2022

SharePoint BSA

Managed permissions and access to Team SharePoint 365 (SP) site

Responsible for creating new pages for site

Redesigned Team SP site including Knowledge Base (KB) site

Redesigned KB Playbooks section

Managed updates to KB Playbook sections as requested

Managed updates for FAQ’s, Contacts, Glossary, Resources, How-to and Tools tables/views

Reorganized KB Libraries and Folder structure

Recommended to MS team with the best solutions for overall improvement and functionality of sites

Tennessee Dept. of Education, Nashville, TN 8/2019 – 6/2020

Business Analyst III / State Reporting/ DT Support Tier II

Provided support to DT Agents for external and internal issues

Research issues and provide solutions to DT Agents for Districts extract submissions

Performed daily reporting via SQL queries monitoring nightly production db processing

Performed SQL update/insert and deletes to District data on production databases

Liaison between DT Support and Sustained Engineering

Provided needed test scenarios and acceptance criteria for acceptance and UAT testing

Performed UAT Testing

Tracked trending issues of submitted CRM tickets

On boarded new DT Agents on Microsoft CRM system

Updated documents for DT Support team for troubleshooting common issues

Documentation, consultation of SOP for DT Support

DXC/TennCare, Nashville, TN 3/2018 – 6/2019

SharePoint BSA

Analyze customer information requirements and product specifications to define technical content strategy and plan.

Scheduling meetings with clients to determine the requirements for SharePoint project requests.

Present and lead agenda for client meetings.

Present customer requirements to development team for implementation.

Demonstrate the proposed project to client for approval.

Documented test plans and test cases.

Conducted unit and functional testing (UAT).

Liaison between the project development team and clients.

Documenting requirements, testing and final acceptance of project using Hybrid Agile model.

Microsoft, Charlotte, NC 9/2016 - 1/2018

Visual Studio Chat Support Engineer

Handled Chat requests for Visual Studio 2015, 2017 & 2017 for Mac installation issues and provided solutions for successful installation.

Provided business data to PM identifying trending issues.

Worked with PG on solutions for identified trends

Worked with PM to identify scope of VS chat support and identify out of scope issues

Directed out of scope issues to proper support sites

Escalated complicated installation issues to proper support.

Researched solutions for installation issues

Created of internal documentation for solutions of installation issues.

Contributed content for Visual Studio 2015 & 2017 FAQ pages

Provided content for Visual Studio 2015 BOT project

Provided support for updating solutions of installation issues.

Participated on Chat Support Improvement working session team.

On boarded and trained of new VS Chat Agents.

Provided FAQ content to the BOT team.

Created service requests in MS Solve.

Used MS Solve to track progress and record labor of service requests.

CB&I Nuclear (became WECTEC), Charlotte, NC 6/2013 – 5/2016

QA Specialist/QRL/IMS Analyst 4 and Computer Aided Engineering

Responsible for development/design, maintenance and administration of Supplier Quality Committee SharePoint site

Responsible for generating reports for the Supplier Quality Committee (SQC) using SQL and Excel

Responsible for generation of inspection report results of SQC selected suppliers using SQL and Excel

Responsible for generating reports of trending issues of SQC selected suppliers using SQL and Excel

Automating reporting systems and notifications with SQL and Oracle databases.

Automating reporting forms for engineering/construction/inspection.

Responsible for Maintenance of Quality Ratings List

Responsible for contacting suppliers for current QA program documentation for annual evaluations

Responsible for confirming supplier documented QA programs meet procedural qualifications to be listed on QRL

Responsible for contacting supplier for updated certifications as needed

Monitoring Triennial audits schedule on suppliers.

AAA Carolinas, Charlotte, NC 9/2012 – 6/2013

Marketing ASP.Net/ SharePoint Developer & Admin

Created websites for Intranet in SharePoint

Trained site owners on SharePoint Intranet & Internet

Updated content on SharePoint Internet site

Responsibilities on redesign of travel site project

Redesigned of Travel pages and layout, links, some CSS

Responsible for UAT testing of any new development projects.

SharePoint Admin of all internal travel sites

Responsible for SEO of Internet with vendor Website Biz

Internal Application Admin

Created requested national website domains

Created deep link and Off- site updates

Added functionality to Custom Web Parts

Charlotte Mecklenburg Schools, Charlotte, NC

SharePoint Developer 5/2012 – 8/2012

Web Application Developer (Contract)

Converted ASP Classic apps to Server2008 R2

Troubleshot and fixed Classic ASP Apps

Created Dynamic Resource Library in SharePoint with Links

Added functionality to Custom Web Parts

Started new mobile development

ATD Huntersville, NC 8/2011 – 3/2012

Associate Developer (Contract)

Converted ASP pages to ASP.Net

Fixed bugs on ASP pages using MySQL

Created reports in SSRS replacing old reports using SQL and Oracle databases.

Including the use of pivot tables, running value, use of expression and charts.

Created Stored Procedures in SQL

Used SQL to find errors in databases for ASP application fixes

Queried SQL database to confirm report results

Documented SSRS created reports including mapping to SQL

IPipeline Huntersville, NC 4/2011 – 8/2011

Associate Developer

Developed User Screens in COSS Designer for Insurance Industry

(Company’s proprietary language.)

Mapped PDF fields to User Interface fields

Coded Web Config. and Resources files to correlate to changes made to User Screens

Queried SQL vertical database to confirm test results

QA testing before sending to QA testers

Greenville County School District, Greenville, SC 02/10 – 5/10

Jr. Software Developer (contract)

Developed ASP.Net/ VB.Net application in Visual Studio (2005/2008)

Developed and documented standards for QA and load testing environment

Used TestComplete scripting and load testing for QA

WebInspect used to test security of web applications

SharePoint (MOSS2007) site development – restructure of existing sites

Worked with SourceSafe - development to keep source code safe

The Palmetto Bank, Laurens, SC 4/2006 –2/2010

Report Analyst/System Programmer/SharePoint Admin & Developer

Created ASP.Net applications for departmental use (tracking incentives).

oMultiple stored procedures

oWorkflows

oStrict permission controls to access application

oFull documentation. Yt

Created ASP.Net applications for HR, managerial paperwork and Auditing (absence reports, vacation requests, personal day request and new, change, delete employee permission requests, expense report submissions).

oMulti-layered workflows

oStrict permission controls to access application

oCreated new databases

oStored procedures

oProvided full documentation.

oResponsibilities included upkeep and management of Intranet including all (20+) departmental sub sites

SharePoint Administration (MOSS 2007)

oComplete install (single server)

oBranding

oUsing SharePoint Designer

oComplete rewrite of CSS

oCreation of all sub sites and lists

oPermissions

oCrawls

oMigration of all documents from previous site

oTraining on use of site with documentation

Created all reports for all departments of bank using SQL— (SQL 2000, 2003, 2005 and 2008) delivered through excel. Types of reports ranged from mailing lists to financials to absence occurrences in a specific month and so on.

oResponsible for ad hoc report requests included

oInterfacing with the President, CEO, CFO and VP

oInterfacing with Audit department

oInterfacing with Executive VP of Human Resources

oInterfacing with Executive SVP of Marketing

oInterfacing with All loan and mortgage SVPs, EVPs, VPs.

oIncluding any branch manager requests and other internal departmental request

oResponsible for external ad hoc report requests included

oInterfacing with Federal government auditors, State governmental auditors, bank hired external auditors and evaluation companies.

Responsible for weekly, monthly, quarterly and yearly report production including proper changes due to Federal law changes and requirements.

oResponsibilities included SQL/ SharePoint SQL/ CBS(AS400) database maintenance

Created database and tables for .Net applications for Human resources use (tracking incentives).

oMultiple stored procedures

oStrict permission controls to access application

oFull documentation.

Created database and tables for .Net applications for Expense Claims

oMultiple stored procedures

oStrict permission controls to access application

oFull documentation.

Created database in SQL and tables .Net applications for HR and managerial paperwork (absence reports, vacation requests and new, change, delete employee permission requests).

oStored procedures

oMulti-layered workflows

oStrict permission controls to access application

oProvided full documentation.

Utilized WebEx for teleconferencing and to enable vendor to remote into system to resolve issues to the applications.

Utilized MKS software and MS Project tracking of all development, handling of issues and report.

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