Operations Manager Business

DANIEL PAPEZ

Lititz, PA ***** 717-***-**** ********@*****.*** WWW: Bold Profile

Experienced leader and operations manager with a strong record of driving successful improvements in business operations, profitability, and team development. Excels in fast-paced and dynamic environments, ensuring operational accuracy and delivering results for maximum profitability. Adaptable and deadline-driven, able to execute and complete multiple projects in high-stress situations.

• Earned the “Bravo Zulu” Award in 2022 for creating a supervisor development program. Awarded stock shares in 2020 for superior leadership performance. This prestigious award is only handed out to 2 individuals per year throughout the entire FedEx Freight network.

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Earned the “Rising Star” Award in 2024 for outstanding performance in my first year of work with Majik Rent-To-Own.

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• Performance Analysis • Effective Under Pressure

• Logistics management • Conflict resolution

• Warehouse Management • Budget management

• Health and safety compliance • Staff development

• Continuous improvements • Employee training

• Forecasting and scheduling • P&L management

Store Manager, 05/2023 - Current

Majik Rent-To-Own – Lancaster, PA

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

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• Managed inventory control, cash control, and store opening and closing procedures. PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

SKILLS

WORK HISTORY

• Assisted with hiring, training and mentoring new staff members. Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

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• Approved regular payroll submissions for employees. Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

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Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

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Operations Manager, 01/2011 - 10/2022

FedEx Freight Inc. – Middletown, PA

Managed daily operations, including supervising multiple teams and hundreds of members for the largest hub in the FedEx Freight network within the United States.

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• Assessed, optimized and elevated operations to target current and expected demands. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

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Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.

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• Enforced security policies and procedures to protect company assets from theft, loss or damage.

• Assisted in refining procedures, defining best practices and correcting reported audit issues. Improved morale and management communication by creating employee recognition and rewards practices.

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Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.

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• Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans. Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.

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• Conferred with subordinate managers each day to assess needs and optimize activities. Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.

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Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.

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Supported corporate committee and generated status update reports on strategy and initiative effectiveness while offering corrective actions.

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• Conducted performance reviews providing coaching and feedback to benefit both company and employee. Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

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Monitored and directed all aspects of department operations and 15-member Supervisor team and 100 dockworker crew with in production, safety, equipment, performance, quality and records management.

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Truck Loader/Picker, 05/2008 - 05/2009

High Steel Service Center – Lnacaster, PA

Loaded Semi and Straight trucks with different types of steel using multiple types of forklifts and overhead crane.

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• Maximized truck space by loading efficiently.

• Picked, tagged, and packaged orders for delivery.

• Read and attached appropriate labels and tags to products and packages for identification purposes. Genral Manager, 04/1996 - 01/2005

Lil' Moe's Restaurant And Pub – Philippi, WV

Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.

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• Scheduled and directed staff in daily work assignments to maximize productivity. Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.

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Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.

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Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.

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• Priced and ordered food products, kitchen equipment and food service supplies. Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.

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• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

• Controlled portion sizes and garnishing for optimal cost controls. Associate of Science: Information Technology, 04/2000 Cmputer Tech Of Fairmont - Fairmont, WV

CPR certification

EDUCATION

EDUCATION AND TRAINING

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