Customer Service Administrative Specialist

Aitza I. Quintana

Roxbury, MA ***** 787-***-**** ***********@*****.***

Profile

Bilingual (Spanish/English) administrative specialist with a variety of office focused technical skills including legal knowledge and training, and customer service experience.

Education

Sourcing (Workshop) Women’s Education Center – Boston, MA

Legal Studies (Certification) Harvard University Extension School – Cambridge, MA

Business Administration and Management (BA) University of Puerto Rico – Humacao, PR

Administrative Experience

In a variety of roles and sectors, developed and utilized an advanced administrative skillset to provide exceptional customer service, record keeping, legal services, and office support.

Secretary / Paralegal Assistant – Orlando Bach, Esq. Ft. Lauderdale, FL

File Clerk – Amtrak Jacksonville, FL

Sales Associate – Sears Caguas, PR

Secretary – Municipality of Juncos Juncos, PR

Prepared, processed, organized, maintained, and legal documents, summonses, subpoenas, complaint, appeals, motions, and pretrial agreements

Assisted in preparation for trial by performing a variety of tasks including organizing exhibits

Assisted secretary with organizing important documents and maintaining office supply levels

Supported Human Resources in archiving a large amount of confidential documents

Greeted customers and ascertained what each customer wanted or needed

Maintained knowledge of current offers and promotions

Placed special orders or called other locations to meet client needs

Followed all policies regarding payments, exchanges, and security practices

Prepared and processed financial documents and performed administrative tasks

Mailed, faxed and arranged delivery of financial correspondence to officials and clients

Received and placed telephone calls; scheduled appointments for financial department

Additional Experience

Crafter – Women’s Education Center Boston, MA

Assisted artisans in creating and designing products for clients

Worked with customers to identify needs promptly and efficiently

Collaborated closely with team members to achieve project objectives and meet deadlines

Organized materials needed for projects according to specification

Maintained a safe working environment, following safety procedures and using PPE as needed

Skills

Bilingual (Spanish/English)

Legal Services

Office Administration

Inventory

Customer Service

Microsoft Office

Google Docs

Record Keeping

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