Project Management Business Enablement

Srinivas M

IT Engagement Business Enablement Program Management Agile Tech Delivery

+1-732-***-**** *****.*****@*****.*** New Jersey, USA

LinkedIn Profile: www.linkedin.com/in/srini-malladi

A PMP certified, self-driven, highly motivated, organised, servant leader who excels at maintaining excellent customer delight, building & nurturing professional relationships & partnerships, business enablement, strategy, advisory & consulting. Possess great leadership skills, strong customer orientation & significant team skills

20 years of experience in working in an IT Professional Services & consulting organization supporting Fortune 500 companies across multiple domains / industries

8+ years Program / Project Management hands-on experience in managing & delivering enterprise level IT projects

5+ years’ experience in handling Large Engagement’s / Large Program’s

Expertise in leading multiple Project’s, Program’s, Engagements

Successfully delivered Multi-Million Dollar revenue Engagements / Programs

Having expertise in Project Management skills: Planning, Scoping, Resource allocation & Project Tracking

Having hands on experience in Agile (Scrum, SAFe, Kanban) methodologies

Successfully delivered IOT & Artificial Intelligence (AI) Programs

Successfully delivered Development Projects, Application Maintenance Projects, Infrastructure Projects, Cyber Security, Data Centre Operations, Data Centre Consolidation & Data Centre Migration Projects

Delivered Cloud Migration Projects & IAAS, PAAS & SAAS modelled projects

Successfully Delivered projects on React JS, JavaScript, Java API’s, SQL, Azure Databricks and Azure Data Lake

Experience in working with Senior Leadership Teams like - CXOs, VP & head of IT for business enablement & development

Expertise in heading Steering Committee meetings with Senior Leadership Teams

Having expertise in maintaining SLA’s, managing revenue & gross margins

Hands on experience in nurturing partnerships & client relationships, excelled with optimum CSI levels of 99%

Having obsession for customer delight

Experience in managing & delivering in Managed services and T&M models

Expertise in defining & negotiating on Work Level Agreement (WLA), RAID & RACI documents with customer, stakeholders & vendor’s

Successfully converted new proposals & RFP’s & delivered, there by enabled solid revenue & growth pipelines

Possess excellent communication, leadership & negotiation skills

Expertise in stakeholder (internal & external) & vendor management

Successfully delivered programs by leading big teams, having senior consultants, contractors, partners, vendor & client teams which enabled customers to achieve their business objectives

Delivered engagements / programs in both Waterfall & Agile methodologies

Delivered projects in multi domain / industry customers, vivid scope of products, services, technology stack, markets, multiple scaled teams, multi-geography & multi-culture, rapid development environments

Bachelor of Engineering in Computer Science – 2002

Certified Project Management Professional (PMP) by PMI

JIRA, SCRUM, KABAN, Confluence, MS Project, MS Office Suite & G Suite

Technical Program Manager: 09/2022 – Till Date

Client: Verizon –USA - American Multinational Telecom Service Provider

Key Responsibilities – End to End Program Management for IOT Development Products

Successfully Lead & delivered the IoT Product called Senor Insights

Successfully lead the program from the inception to Launch of the product

Successfully lead the Mobile App for this product from inception to Launch

Worked closely with business, product & technical teams to prioritize & define Product Road maps

Worked closely with product & technical teams to prioritize feature development

Worked closely with Product in grooming the Product features & align the Product incremental feature development

Worked closely with Cross Functional teams to ensure Product readiness as part of the Product launch & Version releases

Worked closely with Product & Other CFT teams to understand the Customer Business needs / Issues, identify new Solutions in terms of adding New Sensor / Gateway additions to the Platform

Working closely with Cross Functional Teams for Integration related activities likely Security, User Guides, Business Team User Guides, Devops & Site Reliability Teams

Successfully delivered Product Incremental planning, development, implementation & release of features

Spearheading Scrum of Scrums calls & all Scrum ceremonies for the Scrum teams involved

Defined & implemented communication & governance models with stakeholder, Senior Leadership teams & Cross Functional teams

Delivered Communication of Quarterly Planning, Product roadmaps & Feature prioritization to CFT & Leaderships team

Devised & executed strategical & tactical actions by coordinating with the business, product & technical teams

Single Pont of Contact for all communication to Product, Technical Product Development & other cross Functional teams

Worked closely with Dev & QA team making sure, QA regressions are completed within the defined timeliness & the product is bug free

Created & Published QA regression & Product Release plans to all the stakeholders weekly / as per the deployment schedules

Developed & executed weekly, Bi-Weekly, Monthly governance reviews with various stakeholders & Senior Leadership teams

Successfully generated the RISK register & implemented governance for reviewing it with relevant stakeholders

Successfully delivered Data base migration projects (Casandra to Aurora Postgres)

Spearheading the process of Forecasting, Resource & Capacity planning

Spearheading the process of coordination & managing vendor’s & contractors

Engagement Manager: 06/2020 – 01/2022

Client: Prudential Insurance – UK - Leading Insurance Provider

Key Responsibilities – End to End Programme & Delivery Management, Client Relationship, Stakeholder Management, Business Enablement, Strategy Partner, Team Building, Client Relationship, SoW’s, & Billing

In this multi-million-dollar year on year Programme, we are working with the customer to reduce the tech debt by transforming the complete legacy technical landscape & move the infrastructure & applications to cloud

Successfully delivered BAU & Programs simultaneously with multiple & concurrent projects which helped in gaining customer confidence & had rapid account growth within a short span of time

Created a solid growth pipeline in the current and upcoming programmes within the same ecosystem

Leading a huge team of senior resources, architects, SME & Platform leads

Successfully delivered gross revenue & margin targets

Worked closely with senior executives, sponsors, department heads and part of Steer Co

Spearheading the onboarding the resource by understanding the architecture & technology requirements, building the service requirement models, Interviewing, onboarding & building skilled teams

Delivered Interactive Voice Response (IVR) projects

Delivered contact center projects involving multi-vendors

Delivered consolidating multiple contact center applications projects

Delivered SoWs, skill requirements fulfillment - offshore/onshore/nearshore & Billing

Built and nurtured customer relations, enabled trust and confidence on the delivery & organization in a competitive multi-vendor/partner environment

Expanded the services and offerings beyond this programme which contributed to the overall partnership and revenue growth

Accomplished Monthly service reviews, Weekly status reports, Daily stand-ups with leads, steer Co meetings, owned the E2E strategy, approach and RAID

Achievements- Stabilized operations successfully by introducing many process improvements, delivered many programs & projects successfully. Gained customer confidence & attained optimum CSI

Program Manager: 02/2019-06/2020

Client–Three Mobile, UK - Leading Telecom Service Provider in United Kingdom

Key Responsibilities - Business Enablement, Technology & Strategy partner, Programme & Deliver Management, Team building, Client Relationship, SoW’s, & Billing

Customer is UK’s leading Telecom Service Provider, was lunching 5G services in UK. We have been engaged to work with them to deliver the backend applications & IT systems for the launch of 5G services, through 2 programs (On-Prem & Cloud Programs)

Successfully built & nurtured the customer trust and relationship which led to position ourselves as strategic technology & advisory partner, resulting in true partnership, multifold revenue growth and multi-year contract renewals

Successfully worked closely with CXOs, VP, and head of IT program & design for business enablement, growth & strategic business development

Widened the service offerings & got the new business opportunity in the same account & delivered successfully

Successfully defined & developed the process for review & agreeing on Work Level Agreement (WLA) documents with customer & vendor’s

Expertise in Working closely with CoE & various practice teams to enable the business & strengthen the partnership relations

Delivered effectively in multi-vendor & successfully got new business by delivering consistently

Expertise in working closely with cross functional teams, programme, product, project, vendor & competitor teams and successfully streamlined the processes for seamless delivery

Achievements- Successfully got new business & delivered in a competitive multi-vendor environment & got 100% CSI for consecutive 2 years, positioned as a trusted technology and advisory partner, increase in service offerings (both length & breadth), one stop shop for all skill requirements, objective-driven & continuous improvement delivery, Team upskilling plans

Transformation / Transition Programme Lead: 06/2018 – 02/2019

Client – International Airline Group - One of the leading Airline Grp

Key Responsibilities – Due Diligence, Transition Management, Operations Stabilization

In this multi-million GBP year Programme, the customer was aiming to outsource their IT operations to us, We have been engaged to lead the transition programme & complete the transition from their four different airline companies

Successfully delivered Cyber Security projects as part of this transition management

Successfully completed the transition from internal employees which was very challenging

Used different approaches persistently in transitioning the knowledge

Successfully defined & implemented various transition governance models for all levels of hierarchy of the program for reviewing the progress & update

Spearheaded the process for selection of seconded resource & negotiating with them for the job role / salary offers

Conducted road shows to attract & hire seconded resources

Expertise in working closely with senior executives, sponsors, department heads & was part of Steering Committee

Successfully accomplished due diligence & inventory assessment activities in a short span of time without disruption to the existing operations

Designed & implemented Monthly service reviews, Weekly status reports, Daily stand-ups with leads, various steer Co meetings on weekly, bi-weekly & monthly, owned the E2E transition strategy, approach & publishing RAID, RISK registers.

Achievements- Completed transition successfully without any slippages. Established strong customer relations. Stabilized operations.

Agile Delivery Lead: 03/2017 – 06/2018

Client – PWC -Big Four Company

Key Responsibilities – Delivery Management, Scrum Master, Delivery, Agile Transformation, Coaching & Team Building

This project was delivered using Artificial Intelligence (AI), we delivered a advanced chat bot for their employee’s to maintain IT Infrastructure

The chat bot was developed using IBM Watson

Successfully developed the Data set’s & fed into the system as part of the Artificial Intelligence (AI) implementation process

I was been engaged Delivery lead & delivered the project in Agile for the customer

Successfully delivered the project without any slippages using Artificial Intelligence (AI)

Successfully implemented TDD (Test Driven Development)

Spearheaded the recruit & onboarding process for the skills & resources required into the project

Achievements- Successfully trained team & delivered the project in Agile

Service Delivery Manager, Account Manager, Project Manager & Business Associate: 08/2002 – 03/2017

Client – Media, Utilities, Hitech & Manufacturing in UK, Europe & USA

Key Responsibilities – Service Delivery Manager, Account Management, Agile Transformation & Coach, Team Building, Practise Consultant, Resource Management & Business Associate.

These 15 years of experience has been very vivid in equipping & transformed me from a business analyst to a techno- management consultant & servant leader

Played a variety of roles from Business analyst, Resource Manager, Project Leader, Scrum Master, Agile Coach, Service Delivery Manager, Delivery Manager, Account Manager Program Manager & Engagement Manager

Understood & transformed business requirements into deliverables & delivered successfully

Identified & hired the exceptional resources & coached for the better of their career & organizational goals

Successfully ramped up & delivered projects from scratch to fully operational & stabilized operations

Successfully identified resources & build COE / practice teams from scratch

Successfully delivered Data Center Operations, Data Center Consolidation & Data Center Migration projects

Lead huge teams consisting of cross functional team members

Achievements- Delivered successfully many projects from scratch, build practice teams, identified many technical team members & groomed them & developed strong practice horizontal teams which support & deliver vertical / business units

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