Data Entry Loan Processing

Chanthala K. Sear

● 206-***-**** ●******@*******.***

SUMMARY OF QUALIFICATIONS

An experienced, dedicated, and detail-oriented professional with an extensive knowledge of consumer lending with a key emphasis in the areas of data entry, loan processing and client support. Sixteen years’ experience in medical and hospital claim processing, ten years' experience in data entry, two years in supervisory capacity and three years in loan processing. Extensive experience in training and development of new associates. Particular strengths include:

Facets System ● Blue Square System

IBM System ● Express Script System

Microsoft Excel ● Microsoft Word

Customer Relations ● Associate Retention

Workflow Supervision ● Mortgage Lending Control System

Visual Banker ● Automated Credit Application Processing

10 keys by touch ● Scripted Networked Application Processor

PROFESSIONAL EXPERIENCE

Premera Blue Cross, Mountlake Terrace, Washington 2008-2024

Claim Processor III in BlueCard Home Plan Department

The Claims Processor III is responsible for the accurate and timely review, research and resolution of moderate to complex claims in accordance with contracts and policies. This may include Medicare, Department of Social & Health Services (DSHS), subrogation, or coordination of benefits for dental, medical and hospital claims, as well as large dollar medical and reprocessing of claims. Incumbent is responsible for interpreting procedures and policies to ensure accurate claims resolution.

Washington Mutual Bank, Bellevue Washington 2007

Senior Loan Coordinator Assistant, Wholesale and Retail Department

In Wholesale department, supported five Senior Loan Coordinators, ordered appraisal, ordered flood, stacked files in order and created a condition transmittal. Called Borrower’s employer for employment verification and filled out verification of employment. Assisted the Boarding team to data entry loan files into MLCS system, printed out the loan package disclosure and mailed out to Borrowers. Maintained age pipeline and cancelled decline and lock expired loan files off from system.

In Retail department, processed loan files to clear the title, flood, appraisal, verified income and assets. Resubmitted loan to EDE system. Supported four Senior Loan Coordinators to ordered appraisal, ordered flood, stacked files in order and created a condition transmittal. Called Borrower’s employer for employment verification and filled out verification of employment. Ordered homeowner insurance by faxed request.

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Washington Mutual Bank, Lynnwood Washington 2003-2006

Senior Loan Coordinator, Consumer Processing Loan Center

In File Management Team, submitted and resubmitted loans for credit decision after reviewing the file for compliance with Bank, government, regulatory requirements. Handled complex income documentation, complex appraisal, and advanced title issues and informs appropriate parties of special requirements. Reviewed final documentation for adherence to policy regulatory requirements. Provided coaching, mentoring and technical assistance for less experienced team members. Worked with team lead to ensured effective problems resolution on individual loan applications. Able to maintain a higher pipeline/production percentage.

Bank of America, Seattle, Washington 1988-2002

Supervisor Data Entry/Support Team/Loan Processing, Seattle Loan Center (1999-2002)

In Data Entry Department, directed the activities, scheduled workflow to meet production or operation demands. Monitored the workflow. Cleared the credit bureau frauds, duplications, and incomplete packages from the Banking Center. Audited the works of Data Entry Team. Provided direct service to system users and customers in an efficient and cost-effective manner. Advised manager of operational or personnel related problems.

In Support Team Department, monitored complex files, in-coming faxes, and copier machine works. Made necessary repair request for the center. Monitored and searched loan files to complete the requisition at the end of work shift. Responsible for getting mail bags ready to be picked up by the end of work shift.

In Loan Processing Department, reviewed the real estate document: appraisals, titles, surveys, and flood determinations. Ensured that collateral is sufficient to support the lien position stipulated. Managed a pipeline of loans to achieve targeted completion dates based on established standards and customer needs. Determined if payoff is necessary, completed the assessment and reviewed of all documents according to the sate specifications guidelines and requirements. Escalated files to the senior document analyst upon identification of a problem/issue.

Application Entry Representative, Seattle Loan Center (1990-1999)

Provided a high Level of customer service through accurate and timely application processing. Identified assets and liabilities from financial statements. Audited loans for required documentation and notified Banking Center of missing data. Edited pre-filled data from the Bank of America Bank online and Customer Information Service systems. Trained new and temporary employees. Assisted in revising Data Entry Procedures Manual.

Registrar Assistant, Bond Trustee Operations (1989-1990)

Data Entry US Bond.

Credit Card Application Processing, Credit Card Department (1988-1989)

Data Entry credit card applications.

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Word Processing Assistant, Pacific Mutual Life Insurance Company, Bellevue (1987-1988)

Office Assistant – answered phone and data entry.

EDUCATION

Shoreline Community College – Seattle, Washington

Associates of Art Degree in Office Administration – Word Processing 1987

ACCOMPLISHMENTS

Employee of the Quarter and Employee of the Department.

Elected as a member of Training Committee of Bank of America – Brea Loan Center, California, in Data Entry Department.

Diversity and Social Committee Representative, Bank of America Volunteer and Premera Blue Cross Volunteer.

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