Customer Service Office Manager
Resume:
Dawn Thomas
Customer Service Professional/ Office Manager
Horn Lake, MS 38637
****.**.****@*****.***
Professional Summary
I am a customer service specialist who is driven and motivated to demonstrate my years of experience and skills to become a valuable team member for potential employers. I offer a positive attitude and spirit to motivate others.
Authorized to work in the US for any employer
Work Experience
Office Manager
Money Matters-Horn Lake, MS
October 2019 to December 2022
I most recently ran a title loan/payday loan office.
• Open/ close
• Operating multi line phones
• Customer service
• Cleanliness ( dusting, mopping, sweeping, and windows)
• Operating multiple programs daily
• All cash handling ( bank deposits, paying out loans up to $2500.00 )
• Financial contracts in compliance with federal guidelines
• Handle liens and all civil court cases
• Microsoft Word and Microsoft Excel
• Daily, weekly, and monthly reports
Customer Service Department Supervisor and Key Carrier Home Depot-Olive Branch, MS
August 2013 to October 2019
• Open/close store
• Merchandising and cleanliness (planograms, dusting, sweeping, and safety committee)
• Customer service manager and specialist
• Multiple phone systems
• Operating multiple programs daily
• All aspects of customer service including, returns, all deliveries, and vendors
• Microsoft Word and Microsoft Excel
• Work daily with the Home Depot Call Center
• Resolving customer issues
• All aspects of money handling
• Awarded over 40 Customer service awards
Lead designer
Edible Arrangements-Southaven, MS
October 2010 to July 2012
• Customer service specialist
• Lead designer
• All aspects of cash handling
• Deliveries
• Scheduling/ routing
• Multiple phone lines
• Multiple operating programs
Assistant Manager
Fashion Bug-Southaven, MS
May 2007 to October 2008
• Open/close store
• Customer service specialist
• Teach, coach, and train new hires
• Cashier
• All aspects of customer service including online services, returns, all deliveries, and vendors
• Conduct interviews and hiring
• Inventory prep and physical inventory
• Work daily with the online call center
• Resolving customer issues
• All aspects of money handling
Store Manager
Subway Franchise-Hernando, MS
September 2005 to October 2006
• Open/close store
• Customer service specialist
• Teach, coach, and train new hires
• Cashier
• Handle all deliveries
• Conduct interviews and hiring
• Inventory prep and physical inventory
• Work daily with vendors and building strong business relations
• Resolving customer issues
• All aspects of money handling
Floral Designer
Barkley's Stem Shop-Memphis, TN
August 1998 to November 2004
• Customer service specialist
• Delivery driver and route planner
• Floral designer
• Scheduling
• All aspects of cash handling
• Cashier
• Teleflora and other call center vendors
Education
GED
Whitehaven High School - Memphis, TN
1983 to 1987
Skills
• Retail Management
• Keyholder
• Assistant Manager Experience
• POS
• Retail Sales
• Sales
• Office Management
• Accounts Payable
• Management
• Communication skills
• Accounts receivable
• Cash handling
• Payroll
• Multi-line Phone Systems
• Planograms
• Merchandising
• Computer skills
Assessments
Recruiting — Proficient
September 2023
Managing the candidate sourcing and selection process Full results: Proficient
Customer focus & orientation — Proficient
May 2023
Responding to customer situations with sensitivity Full results: Proficient
Retail customer service — Proficient
December 2022
Responding to customer situations in a retail setting Full results: Proficient
Sales skills — Proficient
December 2022
Influencing and negotiating with customers
Full results: Proficient
Basic computer skills — Proficient
July 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Front desk agent (hotel) — Proficient
September 2023
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Work style: Reliability — Proficient
December 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Proficient February 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Professionalism — Proficient
February 2023
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Customer service — Proficient
January 2023
Identifying and resolving common customer issues
Full results: Proficient
Cleaner fit — Proficient
December 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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