Customer Service Data Entry
Resume:
Shaneque Mitchum
Columbus, OH *****
***************@*****.***
Professional Summary
• 28+ years of call center and customer service experience
• 20+ years of management and Supervisor experience
• Excellent written and verbal communication skills Authorized to work in the US for any employer
Work Experience
Sr. Coordinator, Customer Support
Gap Inc.-Columbus, OH
Present
• customer service
• data entry
• provide account information
• take incoming calls assisting customers with questions about canceled orders and order claims
• place orders administer refunds and credits
• track packages
Assistant Store Manager
Caleres/ Famous Footwear-Lewis Center, OH
August 2023 to Present
• Customer Service
• Data Entry
• Overseeing sales associates
• Scheduling
• Processing online orders
• Conducting customer sales, returns, and exchanges
• Merchandising
• Inventory
• Processing freight
Assistant General Manager
Holiday Inn Express Columbus Airport Easton-Columbus, OH May 2022 to August 2023
• Customer service
• Data entry
• Scheduling/canceling guest reservations
• Checking guests in and out of hotel
• Run reports and keep inventory
• Overseeing front desk operations
• Overseeing housekeeping operations
• Staff scheduling and payroll
Front Office Manager
Holiday Inn Express-Columbus, OH
March 2022 to May 2022
• Customer service
• Data entry
• Scheduling/canceling guest reservations
• Checking guests in and out of hotel
• Assisting with accommodations of guests
• Overseeing front desk operations
• Run reports and keep inventory
• Training and coaching
• General tidiness of front desk and lobby area
Cook/Prep
Las Margaritas Mexican Restaurant-Canal Winchester, OH June 2021 to May 2022
• Inventory and stocking
• Prepping
• Cooking
• Plating
• Serving guests
Front Desk Manager/Night Auditor
Hampton Inn & Suites-New Albany, OH
February 2019 to March 2020
• Scheduling/canceling reservations
• Data entry
• Checking guests in and out of hotel
• Assisting with accommodations of guests
• Run reports and keep inventory
• Training and coaching
• General tidiness of front desk and lobby area
Marketing And Research Specialist
Path Growth-Grandview Heights, OH
December 2017 to December 2018
• Customer service
• Data entry
• Make outbound calls to customers conducting follow up surveys
• Send reports to clients
• Hit daily, weekly, and monthly goals
Customer Care Specialist
ContactUs Communications-Hilliard, OH
February 2015 to June 2017
• Customer service
• Data entry
• Taking incoming calls placing catalog orders for customers
• Tracking packages issuing refunds and credits when needed
• Making outbound calls to followup on orders and issues
• Educating customers on products and merchandise
Guest Services/Night Auditor
Fairfield Inn & Suites-Dublin, OH
February 2015 to December 2015
• Customer service
• Data entry
• Scheduling/canceling reservations
• Checking guests in and out of hotel
• Assisting with accommodations of guests
• Run night audit reports
• General tidiness of front desk and lobby area
1st Assistant Manager
Citi Trends-Whitehall, OH
November 2013 to February 2015
• Customer service
• Data entry
• Managing two second assistant managers as well as nine sales associates
• Assigned daily work duties and set deadlines
• Receiving and processing freight as well as merchandising
• Scheduling
Customer Service Rep
CareWorks Consultants-Dublin, OH
September 2012 to March 2013
• Customer service
• Data entry
• Made outbound calls to businesses
• Managing customer accounts for worker's compensation Retail Banker
Woodforest National Bank-Whitehall, OH
September 2011 to July 2012
• Customer service
• Data entry
• Managing customer accounts and ran the teller line
• Conducted customer deposits, withdrawals, and transfers
• Opened/closed accounts
Telephone Sales Rep
Safelite Autoglass-Columbus, OH
January 2011 to September 2011
• Customer service
• Data entry
• Taking incoming calls scheduling appointments for auto glass repair and replacement
• Scheduling appointments
Recovery Specialist
GC Services-Columbus, OH
January 2010 to January 2011
• Customer service
• Data entry
• Collecting on defaulted student loans
• Made outbound calls to debtors to get them in a repayment program Field Supervisor
R Best Cleaning & Building Maintenance-Youngstown, OH April 2004 to December 2009
• Customer service
• Data entry
• Scheduled contracts
• Scheduled appointments and ordered supplies
• Overseeing other employees
• Assigned daily work duties and set deadlines
• Scheduling and payroll
Customer Service Rep
West Communications-Niles, OH
February 2000 to March 2004
• Customer service
• Data entry
• Taking incoming calls assisting customers with their accounts
• Took credit card payments
Customer Service Rep
MCI-Niles, OH
April 1997 to January 2000
• Customer service
• Data entry
• Make outbound calls to customers to get them to switch long distance carriers
• Took credit card payments
Customer Service Rep
Teleperformance-Niles, OH
February 1995 to January 1997
• Customer service
• Data entry
• Made outbound calls to get survey participants
• Hit daily, weekly, and monthly goals
Education
Associate's degree in Business Management
Youngstown State University - Youngstown, OH
High school diploma
East High School - Youngstown, OH
September 1991 to June 1994
Skills
• Guest services
• Scheduling
• Social media management
• Hospitality
• Marketing
• POS
• Budgeting
• Sales
• Night Audit
• Hotel management
• Receptionist
• Cash Handling
• Direct sales
• QuickBooks
• Inside sales
• Order entry
• Merchandising
• Mentoring
• Quickbooks
• Typing
• Front desk
• Direct sales
• Organizational skills
• Upselling
• Negotiation
• Windows
• Forecasting
• Conflict management
• Management
• Yardi
• Retail sales
• Forecasting
• Hotel management
• Relationship management
• Computer skills
• Outlook
• Telemarketing
• Excel
• Time management
• Office management
• Customer relationship management
• Hotel experience
• Salesforce
• Pricing
• Leadership
• Databases
• Microsoft Office
• Sales Experience
• Public Speaking
• Microsoft Word
• Hospitality
• Microsoft Access
• Documentation review
• Leadership
• Databases
• Hotel experience
• Cooking
• Billing
• Communication skills
• Customer Relationship Management
• Administrative Experience
• Restaurant experience
• Research
• Cash register
• Supervising experience
• Marketing
• Budgeting
• Banking
• Management Experience
• Negotiation
• Sales
• Payroll
• Management
• Supervising experience
• Customer Service
• Customer service
• Google Docs
• Account management
• Classroom experience
• Freight
• Cash handling
• Store management
• Windows
• Front desk
• Upselling
Certifications and Licenses
Driver's License
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