Customer Service Support

NA

NEVAEH AUSTIN

*************@*****.*** 214-***-**** Dallas,TX 75154

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.

Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings. Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer- focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Product Upselling

Complaint resolution

Customer Relationship Management

Customer Service

Call Control

Quality Assurance

Data Entry

Technical Support

Delivery Tracking

Performance Improvement

Providing customer support

Account Management

Proficient in [Software]

Data Gathering

Call controlling

Allstate Corp Dallas

Call Center Representative

07/2019 - 07/2024

Offered additional products or services to enhance customer experience. Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.

Maintained high levels of professionalism while interacting with customers via phone or email.

Stayed current on relevant product and service offerings as well as competitor pricing models.

Maintained detailed records of customer interactions and transactions for future reference.

Participated in daily huddles with team members in order to discuss common goals and objectives.

Identified opportunities to improve policies and procedures related to customer service operations.

Everise Dallas, Texas

CSR

07/2016 - 07/2019

Identified customer needs and provided appropriate solutions. Analyzed call trends to identify areas of improvement for customer service processes.

Summary

Skills

Experience

Maintained up-to-date knowledge of company products and services. Handled customer inquiries and complaints in a timely manner. Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.

Education and Training

University of North Texas At Dallas Dallas,

TX Associate of Science

08 2021-PRESENT

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