Customer Service Project Management
Resume:
PATRICIA J. CARLSON
********@********.***
Core Competencies
Project Management
Leadership
Chef & Culinary
Problem Solving
Patience under fire
People Management
Mentally Determined
Thrives in Chaos
Detail Oriented
Flexibility/Adaptability
Event Management
Customer Service
Highly organized
Prioritization
Multi-tasking
Work History
PC Style – 2004 – Current
Owner
Helps companies promote themselves through on air product demonstrations, food styling, events, appearances and trade shows
Live Television –
ShopHQ On-Air Guest for Kitchen and Food shows – over 400 hours of on-camera,
live television experience. Brand Ambassador for Shaquille O’Neal.
Lead Food Stylist. Major clients include Salton, Paula Deen, Todd English, Mike Ditka, Daniel Green, Chris Freitag, Hickory Farms, Deadliest Catch and Legal
Seafoods, Ronco, Red Copper. Il Palato, Cook’s Companion, Colston, Shaquille O’Neal
The Food Network The Pioneer Woman (Ree Drummond)
Twin Cities Live 12 Days of Christmas and other Land ‘O Lakes promotions
Television Ads
Clients include Green Mill and Erbert and Gerbert’s restaurants, Kashi, Grand Casino, Right Size
Smoothies, Old County Buffet
Print Work
Cookbooks – Land ‘O Lakes, Great America Recipes, Taste of the NFL Cookbooks, Pheasants Forever
Packaging – Target, Schwan’s Foods, Private Label Foods
Web / Brochures – Land ‘O Lakes, Right Size, Erbert and Gerbert’s
Brand Ambassador
I represented and sold Shaquille O’Neal’s culinary collection on the ShopHQ Home Shopping Channel.
* Recipe Development and Testing, Recipe Writing and Editing, Cookbook Editing
Major clients – Land O Lakes, General Mills, Con Agra (Hunt-Wesson), Great American Recipes,
Garner Foods, Nordic Ware, Watkins
Chef Daniel Green – I edit all of his recipes and cookbook work prior to sending to his publisher.
* Event Planning and Coordination
Franklin Civic Celebration – Committee Chair for annual 3-day music and food festival (4 years)
Land O Lakes – Culinary Coordinator for Regional Culinary Events in Washington DC, Atlanta,
Baltimore, Dallas, Orlando, Orange County, Houston, Nashville, Charlotte, The Flavor
Experience in San Diego and Newport Beach and The NRA Show in Chicago
Related Experience
Manager of System Support - Finance Division, Milwaukee BCBS of Wisconsin
Manager of three system analysts
Liaison to Finance, Actuarial and Underwriting departments for system related issues
Liaison to EDS (system subcontractor)
Review of all system specifications, testing, changes, documentation
Manager of QA / Manager of Client Services, Indianapolis, IN Stewart & Loyd / Managed two client support services staff Healthcare Systems
Detailed program testing of accounting software for small businesses
Functional design specifications for each accounting application
Authored online Help screens used throughout the system
Development and teaching of a 40-hour training course for CPA firms installing the software
Developed and conducted training courses for each application
Authored the user manual for the system
Project Manager – Indiana Title XIX (Medicaid), Indianapolis, IN Electronic Data Systems
Manager of 6 system analysts
Liaison to State Department of Public Welfare for all systems work
Liaison to State Uniform Billing Committee for Medicaid
Liaison to subcontractor for day-to-day claims operations
Coordinated system implementations for IMMIS contract and four major system upgrades
Review of all system specifications, testing, changes, documentation
Financial Coordinator – Medicaid Division, Dallas, TX Electronic Data Systems
Define the accounting system to the user level
Conduct training for division account managers
Coordinated monthly P&L reporting for Medicaid accounts
Development of the division’s three-year plan
Coordinated annual budget forecasts for division accounts
Member of Special Task Force for projects in Chicago, Dallas, Montgomery and Albuquerque for EDS
Education
The International Culinary Schools of the Art Institutes, Minneapolis MN GPA 3.95
Associates of Applied Science, Culinary
ACF Junior Culinary Team
The College of St. Catherine, St. Paul, MN GPA 3.98
Bachelor of Arts, Education, Summa Cum Laude - ranked third in class
Member of the College Court of Honor (Top 5 graduates)
References available upon request
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