Customer Service Nursing Assistant

JENELL MIILIGAN

**** ******** ******** ****. *** 5C

New York NY 10030

718-***-****

**************@*****.***

Skills Summary

Experienced customer-oriented individual with strong work ethic with strong multi-tasking skills and ability to efficiently prioritize task. Desire the position of a customer service position. Education

BA in Black Studies/ Education- 2008- 2012

CNA- Certification Nursing Assistant

Lehman College, Bronx, NY

Medgar Ever College- Brooklyn, NY – Nursing (2005- 2007) Jane Addams Vocational Highschool- Bronx, Ny (2001-2005) Experience

USPS- NEW YORK, NY 2016- PRESENT

Carrier Supervisor

• Oversees the sorting and organizing of incoming and outgoing mail, parcels and freight deliveries.

• Endures the employees appropriately packaging and preparing local/ international cargo by stamping and labeling them.

• Analyze carrier routes and recommend changes of route boundaries to regulate amount of mail being delivered

• Customer support conducting transactions and collecting payments USPS- HICKSVILLE, NY 2012- 2016

City Carrier

• Delivered mail and parcel post to residence and businesses

• Pick up packages and outgoing mail

• Scanning and casting mail, boxes and packages

• Set up routes and deliver mail six days a week on route

• Ensure people sign off for receipt of packages.

2

READY SET LEARN CHILD CARE CENTER- BRONX, NY 2010- 2011 UPK coordinator/ Assistant Teacher

• Collect daily attendance, administration work

• Assist office staff in maintaining files and databases

• Assist teachers in planning and implementing learning experiences that advances the intellectual, emotional, social and physical development of children within a safe and healthy environment.

• Encourages and support the involvement of the families of the children of the program.

• Developed relationships with the children and families of the children. PROMESA REHABILITATION CENTER- BRONX, NY 2007-2009 CNA/ OFFICE ASSOCIATE

• Perform various service duties and routine clinal task

• Responsibilities including patient’s registration, entering date and enduring specialty care.

• Provide daily living assistance and rehabilitation plan.

• Assisting with transfers, walking and other physical, speech or occupational activities.

• Observed patients’ conditions, measure and record food and liquid intake and output.

• Vital signs and report changes to professional staff. SKILLS

• Typing and transcription

• Telephone skills

• Word, excel and power point

• Vital sign readings

• Managing files, faxing and mailing

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