Customer Service Nurse Practitioner
Resume:
Contact:
***********@*****.***
Washington, DC
Education:
Kyambogo University;
Kampala, Uganda
Bachelor in Community
Based Rehabilitation ~
December 2011
• Customer Service
• Microsoft Office
• Time Management
• Organizational Skills
• Communication Skills
• Interpersonal Skills
• Attention to Detail
Care Villa; Silver Spring, MD Nov 2024 – Dec 2024
Nurse Practitioner
• Administer patients' medicines and treatments.
• Observe patients and record the observations.
• Bathe, feed, and groom patients.
• Maintain an active communication line with nurses and technicians for a smooth and efficient workflow.
• Ensure patient safety during tasks and perform other duties. Ruby Hospital; Kampala, Uganda Jul 2021 – Jul 2023 Emergency Casualty Team
• Attend to patients in critical conditions due accidents.
• Assess conditions and provide the necessary first-aid services to help preserve life, prevent worsening conditions, or promote recovery.
• Perform blood infusions.
• Effectively communicated with other team members and perform other duties. Paramount Hospital; Kampala Uganda Aug 2023 – Sept 2024 Radiology Assistant
• Performed various patient exams including MRI and CT scans.
• Prepared patients for the exam such as reviewing patient documentation, administering medication for those referred to do scans, providing instructions, and answering questions.
• Patient management.
• Effectively communicated with other team members and perform other duties.
• Answered incoming calls and responded to customer inquiries.
• Sold products and handled online customer orders.
• Identified and escalated issues to supervisors.
• Provided product and service information to customers.
• Researched,identified, and resolved customer complaints using applicable software.
• Up-sold products and services.
• Completed call logs and reports.
• Documented all call information according to standard operating procedures.
• Followed up customer calls where necessary.
James Mugisha
Summary:
Self-motivated team player and reliable professional seeking a challenging and fast-paced role where I can leverage my skills and experience to make a significant impact. Excited to contribute to an organization that values continuous learning and growth.
Experience:
References:
Emmanuel Magala -
Phionah Nakazibwe -
+256-077-943-8311
Acuil Deng -
Certificates:
Uganda Advanced
Certificate of Education;
(UACE) ~ 2006
Uganda Certificate of
Education (UCE) ~ 2004
Research World and Business Solutions; Kampala, Uganda Projects Field Officer on different projects
• Electronic Data collection from the field.
• Conducted both household and non-household surveys.
• Designed and tested questionnaires.
• Completed data transcription.
• Completed data analysis
• Completed survey translations to preferred dialects.
• Participated in field reports writing.
Nov 2019 - 2020
Skills:
Office of the Prime Minister
Research Assistant
• Conducting Local Government Performance Assessments.
• Reviewed Districts and Municipal councils’ annual performance reports and budgets to verify whether these local governments used funds allocated to them from the central government in accordance to their submitted work plans.
• Verified physical plans for different District local governments and Municipalities in relation to their performance indicators.
• Wrote assessment reports regarding established status in planning departments. June 2019 - Dec 2019
Smart Telecom ISP
Corporate Sales Executive
Dec 2017 - 2019
• Marketed the company and its products/services to various potential clients.
• Advertised company’s brands in all areas I operated in, sensitizing clients as well a
• Trained, managed, and coordinated schedules for a team of six in order to ensure quality customer service. Airtel Uganda
Customer Service Representative 2012 - 2014
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