Customer Service Office Assistant
Resume:
Lavonda Lemmond
Mooresville, NC 28115
**************@*****.***
Education Background:
Capella University-Online
Minneapolis, MN
Graduated Summa Cum Laude
BS in Psychology-GPA 4.0
Central Piedmont Community College
Charlotte, NC 28273
1/2009 to 12/2011
Student: Graduated 2011Cum Laude
Diploma: Associates in Arts-GPA 3.8
Work History:
Conduent: Work from Home:
Customer Service Tech Support
February 2024 to March 2025
Provided customer support for tech related issues ranging from assisting customer regain access to their accounts, reviewing billing and payment information, setting up new devices, setting repair appointments for services repairs, answering questions customer had regarding the use and service of their devices.
Teleperformance: GM Manufacturing
Account Mediation Liaison
December 2020 to October 2023
Work From Home
Provide customer service for customer’s filing against manufacture and state lemon law statues. This includes mediating with customers and the manufacture to resolve the customer’s complaints against the manufacture in accordance with state laws. Skills include those of critical thinking, negotiations, communications and comprehension along with problem solving skills.
Harris Teeter
Customer Service Clerk/Personal Shopper/Office Assistant/Deli/baker
Davidson, NC
March 2018 to 2020
Duties include: current: baker; previous positions include: office assistant/accountant, sub bar/deli, customer service, cashier, handling returns, refunds, money orders, western unions, self check out stations, shopping online orders for customer pick up/delivery and payments, balancing register tills, maintaining records of over/short; deposits, balancing office for money orders, western unions, lottery tickets as well as all register tills.
Sitel (Work at Home)
Customer Service Representative
Phoenix, Az
*******.******@*****.***
October 2016 to August 2017
Duties include: customer service call center for Starbucks Coffee Co. This includes data entry recording customer complaints, taking payments, informing of ingredients for products, etc along with replacing customer’s orders/ money spent for products or services which didn’t meet customer’s satisfactions. This position also required staying apprise of current specials and discounts and weekly challenge required of customers to maintain/receive free merchandise for purchases.
Optum
4601 Corporate Dr NW
Concord, NC 28027
June 2016 to October 2016
Duties include: customer service call center for Medicare and medicare supplement products and services. This includes claims, billing and benefit coverage questions along with taking payments and explaining charges, co-payments and coinsurances. In addition, duties include scheduling appointments, locating doctors and facilities for the clients.
Home Depot
17111 Statesville, Rd
Cornelius, NC 28031
May 2016 PT
Duties include: cashier, assisting customers with locating their selections, credit card sales
Ross Dress For Less
598 River Highway
Mooresville, NC 28117
PT/seasonal
August 2015 to February 2016
Duties include: cashier, customer service, markdowns, recovery, cash office, deposits, receiving and stock, fitting room recovery.
Lowe’s Home Improvement
509 River Highway
Mooresville, NC 28117
Cashier/seasonal
April 2015 to July 2015
Duties included: cashier, assisting customers with locating their selections.
Macy’s
Northlake Mall
Charlotte, NC
Sales Associate/FT Seasonal
November 2014 to December 2014
Duties included: sales, cashiering, recovery, deposit, fitting rooms.
Cpcc Bookstore: E-Follette
Main Campus Cpcc
Charlotte, NC 28235
January 2009
Cashier
Duties included: worked spring semester registration as cashier, checked out students for semester classes. Accountable for cash assigned and had to balance sales at end of shift. Job was for spring registration, temporary position.
Spherion Staffing-Hewitt Associates
7201 Associates Dr.
Charlotte, NC
August 2008 to December 2008
Customer Service
Duties included: temporary job handling incoming calls for call center, customer service, and answer questions for customer’s insurance plans. Handled calls for customer concerning their enrollment and coverage for medical, dental, vision, ltd, std, etc., company was a call center for outsourced HR.
Dress Barn
Northcross Shopping Center
9747 Sam Furr Rd Ste A
Huntersville, NC
January 2006 to November 2007
Assistant Manager
Duties included: customer service, visual merchandising, shipping and receiving, weekly reports to district manager, sales quotas, scheduling, inventory, payroll, opening and closing store, bank deposits, training new employees. Setting sales goals for employees and helping them reach their sales goals.
OnStar
10101 Claude Freeman Blvd
Charlotte, NC
September 2002 to April 2003
Customer Service Representative
Duties included: answering incoming calls for call center, provide customer service for services such as, directions, reservations, ticket information, and emergency services. Emergency services included contacting local police, fire, EMS, towing, etc. Other services included unlocking vehicle doors, tracking stolen vehicles, determining car theft, reporting to police, alarm resets.
Papa Johns
Charlotte, NC
April 2001 to August 2002
Manager, Asst Manager, Driver
Duties included: opening and closing store, payroll inventory, ordering food, scheduling, making and delivering orders in timely manner, maintaining food and payroll costs, P&L statements, customer service.
Sprint PCS
Whitehall Park Dr
Charlotte, NC
November 1999 to April 2001
Customer Service Representative
Duties included: answering calls for wireless call center. Calls included services such as activation, billing inquires, technical support, and retention.
AT&T
10101 David Taylor Blvd
Charlotte, NC
January 1999 to November 1999
Customer Service Representative: Billing Department
Duties included: set up customer’s accounts for new customers using AT&T long distance service. After account information was received customer’s lines were released for long distance calling, if information not obtained, lines stayed blocked. When billing account information was not available, lines were blocked for long distance usage.
Papa Johns
Charlotte, NC
February 1997 to May 1999
Manager, Asst Manager, Driver
Duties included: opening and closing store, payroll inventory, ordering food, scheduling, making and delivering orders in timely manner, maintaining food and payroll costs, P&L statements, customer service.
Papa Johns
Charlotte, NC
June 1995 to February 1997
Manager
Duties included: opening and closing store, payroll inventory, ordering food, scheduling, making and delivering orders in timely manner, maintaining food and payroll costs, P&L statements, customer service.
The Breakroom, Sharkey’s, Wits End, Last Call
Charlotte, NC
May 1993 to December 1997
Manager/Bartender
Duties included: opening and closing store, cleaning, hiring, scheduling, inventory, ordering food and alcohol, payroll, making drinks and renting out pool tables, collecting tabs, maintaining record for state alcohol compliance laws. I completed all tasks for all four locations and also worked as a bartender at three of the four locations.
Steak-n-Hoagie
Charlotte, NC
May 1992 to August 1993
Manager
Duties included: opening and closing store, cleaning, hiring, scheduling, inventory, ordering food, preparing food and serving customers, weekly profit/loss statements, and payroll.
Rack-n-Snack Bar/Billiards
8700 W.T. Harris Blvd
Charlotte, NC
August 1988 to May 1992
Manager/Bartender
Duties included: opening and closing store, cleaning, hiring, scheduling, inventory, ordering food and alcohol, payroll, making drinks and renting out pool tables, collecting tabs, maintaining record for state alcohol compliance laws.
First Union
Downtown Charlotte
April 1988 to May 1990
IRA Specialist I
Duties included: worked in the IRA department indexing/filing on the computer documents sent from the branches for customer files. This process was computerized filing. I was the document support for the IRA customer service department, made corrections to the IRA statements through keypunch process. Also did the filming/imaging of the documents, and maintained the microfiche machines and film. I also put together an operator friendly user manual for the IRA customer service representatives to help them understand how to use their system to better assist them in their jobs.
Family Dollar/Temp job
Matthews, NC
November 1987 to April 1988
Auditor
Duties included: handled all the stores paperwork, receipts, and deposits, making sure that all receipts balanced with stores paperwork, responsible for making sure that all deposits made on time, if not had to report to the district and regional managers, balanced sales to cash, checks, coupons, and any other vouchers that counted as cash, balanced all stores to company’s master audit reports.
New England Life Ins. Co.
Charlotte, NC
January 1987 to November 1987
Accounting Assistant
Duties included: accounts payable, accounts receivable, payroll, commissions, journal entries, balancing the accounts, employee insurance benefits, HR for employee, handled mail incoming and outgoing.
Greyhound Information Center/Call Center
Charlotte, NC
March 1986 to November 1986
Call Center Representative
Duties included: answering the phones for customers, providing them with bus schedules, either local or long distance, and providing them with the fares. During this time only about 20 percent of the schedules were on the computer so the schedules had to be mapped by hand. Job included monitored phone calls with statistics of talk time, handle time, quality control for information as well as quality of call.
Coast to Coast Trucking Co.
Charlotte, NC
July 1983 to February 1986
Supervisor: Data Entry and Billing
Duties included: supervising data entry employees, scheduling, handled specialty work from beginning to end, taking orders from agents on the phone, handled overflow from billing department and specialty billing, worked with billing department for end of month billings. When I started with this company it had only been in business for 3 months. I took control of learning their computer system and devised a manual for all employees to understand. I took a back log of approximately six months of work and worked nights and weekends to get the information into the computer so that all those involved could get paid. By the time the instructors got there, the work had been completed and all they had to show me was how to do the exceptions to the rule work.
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