Customer Service Client Relations

GAYENELL DRAYTON

CLIENT RELATIONS REPRESENTATIVE

P

(959) 599 - 1942

E

**********@*****.***

OBJECTIVE

EDUCATION

Client relations representative with 5 years of experience in customer service, adept at problem-solving, time management and conflict resolution. Demonstrated ability to streamline processes and enhance service quality through teamwork. Skilled in critical thinking and negotiation, consistently achieving high satisfaction scores and improving client retention.

Associate’s degree

Dorsey Technical College, Florida

KEY SKILLS

Problem – Solving: Experienced

Conflict Resolution: Skillful

Negotiation: Experienced

Time Management: Experienced

Critical Thinking:

Skillful

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE

Conduent, Carolina.

2019 – 2024.

Managed customer inquiries and resolved issues, achieving high satisfaction scores. Processed transactions and managed accounts, improving accuracy and efficiency. Collaborated with team members to streamline processes, enhancing overall service quality. Provided detailed product information, increasing customer understanding and retention.

Optimized customer service processes, leading to reduced response times and improved client satisfaction rates across multiple service channels.

Analyzed customer inquiries to identify recurring issues, developing targeted solutions that improved overall service efficiency.

Consistently exceed targets through effective prioritization and resource allocation. Implement process improvements that yield tangible benefits to the organization.

Conferred with customers by telephone or in person to provide information about products or services, took or entered orders, canceled accounts, or obtained details of complaints. Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Checked to ensure that appropriate changes were made to resolve customers' problems. Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

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