Supply Chain Business Analyst

Michael Owo

617-***-**** ***************@*****.***

OBJECTIVE

Results-oriented Business Analyst with over 10 years of experience in Integrated Supply Chain Management, known for exceeding client and organizational expectations, driving revenue growth, and implementing cost-saving strategies. Proven expertise in executing end-to-end data analytics projects, from data mining to the development of interactive dashboards, delivering actionable insights that support informed business decisions and operational improvements.

EDUCATION

ISC2, Certified Cloud Security Professional, July 2025

Project Management Institute, Project Management Professional, 2024

Lean Six Sigma – IASSC Certified Green Belt, 2024

JHJ School of Business, Texas Southern University – TX

Master of Business Administration, Business Intelligence, 2018

School of Engineering, Environment & Computing, Coventry University – UK

Master of Science, Engineering Management, 2015

School of Management Sciences, Andrews University – MI

Bachelor of Science, Business Administration, 2011

SKILLS

E-COMMERCE PRODUCT MANAGEMENT PROGRAM MANAGEMENT SUPPLY CHAIN ANALYSIS ORDER MANAGEMENT PROJECT MANAGEMENT BUSINESS ANALYSIS BUSINESS INTELLIGENCE WAREHOUSE MANAGEMENT INVENTORY MANAGEMENT DIGITAL TRANSFORMATION STRATEGY CHANGE MANAGEMENT FINANCE AUTOMATION/RPA/AI DIGITAL MARKETING VENDOR MANAGEMENT PROCUREMENT MRP COMPLIANCE REQUIREMENT GATHERING TRANSPORTATION MANAGEMENT & LOGISTICS SYSTEMS

TECHNOLOGIES

SAP EWM / HANA / ECC / ARIBA / IBP IVR JIRA CONFLUENCE MANHATTAN ANAPLAN 5 S AUDIT ALTERYX BLUE YONDER COUPA ORACLE PROSHIP GOOGLE ANALYTICS/CLOUD DESCARTES ROUTE PLANNER RPA SALESFORCE MICROSOFT EXCEL NETSUITE LUCID CHART G SUITE TABLEAU AHA POWER BI SLACK AGILE/SCRUM MERCURY GATE INFOR OFFICE 365 PEOPLE SOFT RF SMART SHIP ERP ENVEYO BANYAN

EXPERIENCE

Walmart, Inc. January 2023 – Present

Business Analyst Remote

● Strategic Leadership: Manage external business intelligence developers and project partners (onshore/offshore) to create data-driven strategies, evaluate success metrics, and improve performance of supply chain digital transformation. Implement change management practices to lead the product vision and strategy for Walmart transportation, prioritizing capabilities for cost-effective and timely movement of goods.

● Vendor, 3rd Party Logistics, and Procurement Management: I collaborate with vendors and cross-functional 3rd Party Logistics (3PLs) such as J. B. Hunt, UPS, Ryder, FedEx Freight, GXO, Americold, Penske, and Swift, amongst others, nationwide and internationally daily to optimize productivity and efficiency. I conducted negotiations for 3PL bids and resolved payment issues.

● Data Analysis: I provide high-level insights from complex datasets, translating from transactional raw data into actionable intelligence using SAP BW/4HANA, Power BI and Tableau. Conducted supply chain analysis benchmarking across Walmart's transportation network, driving improvements using dashboards and scorecards.

● Project Analyses: Conducted thorough gap analyses of existing supply chain processes to identify inefficiencies and areas for improvement to support various project implementations, upgrades, UI/UX configurations, functional workstreams, distribution operations, transportation, end-to-end order to cash processes, trade compliance, direct-to-consumer (DTC) initiatives, inventory operations, quality assurance, order management, and reporting for deliverable timeline variances using the Kanban boards to visualize work in various stages of completion.

● Program/Project Management: Led backlog management by creating and prioritizing product backlog items, planning sprints, defining epics, and assigning tasks. Monitored feature development, user stories, and facilitated design sessions across multiple programs. Maintained a well-groomed story backlog to align team priorities on a sprint-by-sprint basis, leveraging Atlassian Jira to track project timelines, resulting in a 30% increase in team productivity. Captured requirements and maintained documentation in adherence to EPMO standards.

● Product Roadmaps: Drive the creation of the product vision & multi-year roadmap for integrated digital transformation in partnership with Engineering & Business teams to lead multi-product platform initiatives.

● Change and Release Management: Implement change management practices and executed comprehensive release plans, coordinating with development, QA, and operations teams to meet release deadlines. Led the product vision and strategy for walmart.com website final mile delivery products and customer experience, prioritizing capabilities for cost-effective and timely movement of goods to distribution centers, stores and door steps of the customers.

● Merchandising: Analyzed sales data, market trends, and customer feedback to identify opportunities for product assortment optimization. Facilitated the smooth implementation of a new RMS technology across the entire DC network by supporting route optimization. Promote operational sustainability through regular performance meetings and support the 5S initiative at the distribution centers. Maintaining data visualizations (dashboards, heatmaps, etc.) to track KPIs and to facilitate data-driven decisions.

● Process Optimization: Focused on process improvement during the implementation of the Blue Yonder Transportation Management System (TMS) and OMP configuration. Developed predictive analyses to prevent capacity issues and ensure effective carrier performance by tracking performance metrics against projections. Process shipments, load schedules, charge details, stops, driver assignments, etc. on the Blue Yonder Smart Bench Audit.

● Category Management: Analyze and categorize spending into different segments based on various criteria, such as suppliers, geographical locations, business units, or product lines, to Identify areas for cost optimization, efficiency improvement, and risk mitigation.

● System Optimization: Optimized Transportation Management Systems (TMS), Order Management Systems (OMS), and Warehouse Management Systems (WMS) for tracking orders and improving inventory efficiency. Implemented end-to-end optimizations, improving vendor performance.

● Systems Configuration and Support: Systems configuration within the Manhattan WMS/Active software package, switching from a High Jump warehouse Management System to one platform for multi-client Operations.

● Process Improvement: Collaborated with engineers to monitor JSON and Application Programming Interfaces (APIs) on the walmart.com platform to track customer orders and exchanges. Ensuring a seamless user experience and resolve any issues promptly.

● DevOps Support: Optimize existing processes with Salesforce DevOps for security data conversion/multi-factor MFA authentication, and stabilization during deployment processes to improve the speed, quality, and efficiency of Salesforce development by automating repetitive tasks, reducing manual errors, and promoting collaboration across development and operations teams.

● Deployment and Support: Support upgrades on Oracle PeopleSoft Financials and Supply Chain Management FSCM 9.0. Collaborate with engineers on monitoring application programming interfaces (APIs) and order details/order history on Walmart's Demandware platform to track customer orders and exchanges. SAP MII transaction input parameters are used to pass the XML representation of the service API inputs for Data Transfer Objects to facilitate communication between the two systems.

● Inventory Planning: Manage customer solutions and inventory planning in SAP ECC, SAP S/4 Hana, and SAP IBP. Daily operations working in WM modules. Created and transmitted purchase orders (PO) and bill of lading (BOL) via electronic data interchange (EDI) for vendors and carriers. Maintained detailed release plans for EDI transactions, ensuring alignment with business objectives and regulatory compliance.

● Omnichannel Support and Last Mile Fulfillment: Work closely with cross-functional teams on point of sale (POS), label modifications and custom documents for omnichannel support, including buy online pickup in-store (BOPIS), ship from store, and same-day delivery using local delivery services for Walmart+, Door Dash, Shipt, Uber Package, and Lyft.

● Compliance and Demand Management: Analyzed industry trends and regulatory updates to mitigate risks, maintain compliance frameworks, and ensure adherence to international trade sanctions and export control regulations. Manage code reviews on compliance documentation for annual planning and monthly reviews, aligning resources with demand.

● Documentation, Testing, Requirement Gathering, and Compliance: I maintained detailed documentation of technical requirements, testing, system configurations, RFQs, RFPs, RFXs, RFIs, and workflow processes during ERP implementations. I also ensured compliance with data protection regulations and policies, identifying risks implementing security protocols to safeguard sensitive information. Facilitated action items on RFP Processes and design documentations for Transportation Management Systems and Warehouse Management Systems to decide on which vendor meets all requirements needed to make the day-to-day operations of the business more effective before making a decision on which vendor will be onboarded.

● Proship application—Rate shopping design: Coordinated the implementation process for the team, working hand in hand with the vendor to understand business and technical requirements on digital orders, service levels, cost, and integration between legacy systems and the new system.

● Escalations and ServiceNow Support: Managed tickets on ServiceNow portal and train users on how to use the portal. I served as a point of contact for issues that impact order fulfillment, schedules, and inventory replenishments. I managed escalations related to deliveries and pickups at distribution centers, optimizing the delivery process for vendors and carriers.

● Pricing and Promotions: Communicate pricing, promotions, and programs effectively to direct and indirect sales channels, ensuring alignment with category strategies and revenue growth.

● Customer Success and AI Integration: Utilize product/platform objectives aligned with enterprise goals, emphasizing a "consumer-centric" approach. Collaborated with AI engineers to develop AI-driven customer service platforms, reducing response times by 35%.

● Budget Planning: Track quarterly budgets and financial reporting for engineering resources.

● Consumer-Centric Approach: Utilize product/platform objectives aligned with enterprise goals, emphasizing a "consumer-centric" approach. Collaborated with AI and machine learning engineers to develop a customer service platform that reduced response times by 35%.

● Daily Reconciliation Process: Utilize Tableau reports for daily reconciliation and SLAs. Conduct root cause analysis to identify any issues in the reconciliation process.

● Line Haul Support: Provide crucial line haul support for designated outbound lanes to E-commerce fulfillment centers.

Nike, Inc. May 2021 – December 2022

Product Analyst Remote

● Product Management: Led cross-functional teams in the creation of product/project vision and multi-year roadmap, fostering collaboration between Engineering and Business teams to ensure alignment with strategic objectives. Implemented Confluence, Aha and Jira for project tracking.

● Data Analysis: Utilized data-driven insights to forecast weekly data, driving strategies for improved sales metrics and delivery adherence, resulting in enhanced operational efficiency and customer satisfaction.

● Continuous Improvement Process: Collaborated with Business Process Managers (BPMs) across core pillars such as plan, source, deliver, and enable to align SAP GTS functionalities with overarching business objectives to ensure compliance with international trade regulations. Assisted in integrating transformational capabilities into existing processes, driving continuous improvement across the global supply chain.

● Financial Analysis: Generated optimal financial returns on sales revenue by monitoring business metrics. Utilized Oracle NetSuite to manage billing processes, ensuring accuracy and efficiency in financial transactions. Translated complex market data into actionable insights for commercial negotiations and business development meetings to drive a strategic decision-making.

● Program Management: Championed a "consumer-centric" approach to developing program/platform objectives, supporting enterprise goals of world-class digital experiences and contributing to Nike's direct-to-consumer (DTC) strategy.

● System Optimization: Spearheaded process improvement initiatives on Order Management Systems (OMS) and Warehouse Management Systems (WMS). Utilized Manhattan MAO to ensure the alignment of strategic objectives to optimize operational efficiency to reduce lead times on order processing and order fulfillment.

● Project Management: Collaborated with technical cross functional team members on the STO Reconciliation Project, leveraging SAP ECC and Windschuttle tools to clean up orders, close transactions, and remove unshipped lines, resulting in improved order accuracy and inventory management. Extracting data from SAP into Excel for ad hoc reporting and data transformations to exchange SAP data with other systems.

● Order Reconciliation: Conducted daily reconciliation processes using Tableau reports to verify order accuracy, streamline operations, and minimize errors in order processing.

Google Inc. February 2019 – April 2021

Business Analyst Mountain View, CA

● Procurement Negotiation: Successfully negotiated favorable procurement contracts with vendors and suppliers, optimizing cost efficiency.

● Business Process Analysis: Produced comprehensive business requirements in collaboration with technical resources, analyzing business processes and workflows to align with organizational needs. Delivering SAP EWM process solution designs for implementations, including Fiori apps, for optimizing inbound and outbound warehouse operations, internal inventory movements, cycle counting, and RF transactions. organizational and operational drive.

● Demand Monitoring: Monitored the company's product demand to prevent shortages, ensuring consistent supply chain and warehouse operations from Picking Tickets, Printing, Packing Slips, Invoices, Pallet Labels, and Shipping.

● Cost-Benefit Analysis: Prepared and presented cost-benefit analysis reports to stakeholders, aiding decision-making to increase revenue/efficiency while maintaining budget constraints.

● Stock Transfer Management: Managed daily Stock Transfer Orders between regional distribution centers to meet shipping demands efficiently.

● Customer Success: Collaborate with sales, operations, and consulting teams to implement and refine processes, ensuring seamless customer engagement and success.

● Supplier Communication: Effectively communicated pricing, reverse logistics, post sales operations and performance needs to critical partners, including Anixter, GXO, UPS, Dura-line, and others.

● Vendor Relationship and Compliance: Collaborated with vendors to develop corrective action plans and identify sustainable e-waste recycling solutions with sustainable compliance.

● Data Integrity Management: Implemented robust data quality control measures to maintain the accuracy, completeness, and consistency of data flowing into SAP. Conducted regular audits and data cleansing activities, minimizing record errors.

● Order to cash and Fulfillment: Monitored the systems on invoicing subcontractor agreements to support sales execution activities and all order management processes from forecasting demand to receiving, fulfilling, and paying orders.

● SAP System Modules: Utilized SAP daily for sales and distribution, planning, managing all warehouse operations efficiently, and materials management for pricing, sales orders, procure to pay, invoicing, goods issues, and inventory optimization to meet daily demand.

●Efficiency Enhancement: Led an end-to-end analytics project to optimize Interactive Voice Response technology and workflows. Implemented Google Contact Center Artificial Intelligence (CCAI) for proficient report creation, distribution, and research methods, resulting in reduced person-hours and annual savings for the client.

● Training and Support: Provided training and support to team members and stakeholders on data entry protocols, database usage, and reporting tools. Conducted workshops and training sessions, empowering users to effectively utilize Raiser Edge Software, Teradata, and SQL Server Reporting Services.

Texas Southern University November 2016 – January 2019

Business Process Analyst Houston, Texas

● Business Process Analysis: Produced comprehensive business requirements in collaboration with the University President, analyzing business processes to align with organizational needs. Ensured the effective management of data processes for over 3,500 employers and sponsors on the university database using Raiser Edge Software, guaranteeing updated and accurate records.

● Stakeholder Collaboration: I collaborated with cross-functional teams and university stakeholders to gather requirements, ensuring alignment with organizational goals and objectives. I also facilitated communication between various departments to streamline processes and enhance data accuracy.

● Data Integrity Management: I collaborated with data engineers to implement data quality control measures to maintain the accuracy, completeness, and consistency of the university database. We also conducted regular audits and data cleansing activities, minimizing errors and discrepancies in records.

Medline Industries March 2012 – November 2016

Global Supply Chain Business Systems Analyst Northfield Illinois

● Supply Planning and Vendor Management: Managed the distribution and expediting process for a large portfolio of sterile procedure trays, improving expedited logic and process efficiency by 35%. Managed a vendor base of 150+ vendors in North America, Europe, and Asia. Updated master data and key planning assumptions in Anaplan RapidResponse to ensure accurate and balanced supply plans.

● Stock Transfers: Facilitate stock transfers between locations nationwide to improve service levels in different warehouses, coordinating warehouse task, shipping, implementing hardware and software solutions to meet demand. Conducted vendor reviews and consolidated decision-making models to streamline operations and improve efficiency.

● Distributor Partnership and Buyer Payments: I led sessions with rebated distributors to elicit business requirements and build/maintain the Medline/distributor partnership. I also bought distributed products to supply 33 warehouses.

● Demand Planning: Collaborated with key stakeholders, including executive leadership in Operations, Finance, Global Planning, and Commercial, to design and deliver the most effective and efficient consensus demand planning processes. I maintained daily forecast accuracy by identifying and adjusting spikes, assigning appropriate item forecast profiles, and reporting exceptions.

● Customer success and Advocacy: Served as a trusted advisor to stakeholders, ensuring customers maximize ROI by driving adoption, satisfaction, and advocacy across a portfolio of enterprise accounts.

● Network Strategy: Reported inventory and transportation savings for such flow, mode, or node changes in the supply chain network.

● Sales Collaboration: Collaborate with account managers to meet the demand for surgical supplies for countrywide hospitals. Solving complex issues involving production, sterilization, and logistics to meet customer needs.

● Business Requirements Analysis: Gathered business requirements through discovery workshops, analyzing business and system needs. Utilized insights to drive strategic decision-making and enhance operational efficiency

● Lean Six Sigma & Agile Methodology: Leveraged analytics framework and Lean Six Sigma principles to reduce order processing lead time from 5 to 3 days. Utilized Agile and traditional SDLC delivery methodologies to drive the design and delivery of technical solutions, ensuring alignment with business requirements.

● Product Owner & Strategic Planning: Facilitated and took ownership of strategic initiatives as a product owner, leading release planning, daily stand-up meetings, sprint reviews, grooming sessions, retrospectives, and demos. Ensured alignment of diverse groups and successful project outcomes leading to a 15% increase in ROI.

● Technical Issue Resolution: Resolved technical issues and documented standard operating procedures (SOPs), ensuring streamlined operations and adherence to best practices within the organization.

● Root Cause Analysis: Conducted root cause analysis for user acceptance testing environments, identifying lucrative investment opportunities. Increased business portfolio by 15% and worked closely with clients to understand their requirements.

● Data Analysis: Track insights from warehouse software’s, performed data quality assessments, and created targeted contact segments for marketing campaigns. Implemented data-driven strategies to enhance customer engagement and drive marketing initiatives.

● Financial Analytics: Generated optimal financial returns on sales revenue by monitoring business metrics. Translated complex market data into actionable insights for commercial negotiations and business development meetings, driving strategic decision-making.

● Risk Analysis & KPI Monitoring: Conducted risk analysis and monitored KPI metrics in collaboration with cross-functional teams.

● Project Management: Managed project timelines and successful completion of activities related to NetSuite implementation. Ensured timely delivery of project deliverables and collaborated with trade partners, maintaining open communication and steering committee updates via the REMEDY ERP system.

AFFILIATIONS

● SAFe Scrum Master course, completed, August 2021.

● Certified Scrum Product Owner, 2024.

● International Information System Security Certification Consortium, Inc.

● US Navy – Military Spouse

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