Customer Service Sales Associate

Professional

summary

Customer Service professional with 3 years of experience in

delivering exceptional service and resolving complex issues. Demonstrates strong skills in empathy, conflict resolution, and CRM software, contributing to high customer satisfaction and loyalty. Proven ability to enhance service quality and streamline operations through effective collaboration and attention to detail. Sariah Hatter

Customer Service

1406 Cumberland Creek LN SW, 30008 / +1-314-***-**** / **********@*****.*** Employment history

NOV 2023 - JUN 2024

SAINT LOUIS, MISSOURI

Customer Service, Hertz

JUN 2023 - SEP 2023

ATLANTA, GEORGIA

Server, Nancy’s Pizzeria

MAR 2022 - APR 2023

ATLANTA, GEORGIA

Swim Instructor, Aqua-Tots

APR 2021 - JUL 2022

SAINT LOUIS, MISSOURI

Sales Associate, The North Face

Assist customers with rental inquiries, ensuring satisfaction and loyalty through efficient service.

Resolve customer issues promptly, enhancing overall service quality and customer retention.

Maintain accurate records and manage transactions, contributing to streamlined operations.

Collaborate with team members to improve service processes, leading to measurable customer satisfaction improvements.

Instructed students in swimming techniques, ensuring safety and progress, boosting confidence and skills.

Implemented safety protocols, leading to zero incidents and improved student performance.

Monitored student progress, providing feedback that resulted in measurable skill improvements.

Collaborated with parents to tailor lessons, enhancing student engagement and satisfaction.

Assisted customers with product selection, achieving daily sales targets and enhancing customer satisfaction.

Processed transactions quickly and accurately, reducing checkout times and improving store efficiency.

Maintained product displays and inventory, ensuring a well-organized and visually appealing sales floor.

Collaborated with team members to implement promotional strategies, driving increased store traffic and sales.

FEB 2021 - AUG 2021

SAINT LOUIS, MISSOURI

Sales Associate, Journeys

Assisted customers with product selection, leading to a 12% increase in sales

- Customer service - Communication - Problem-solving - Enhanced customer satisfaction

Managed inventory and restocking, ensuring optimal product availability - Inventory management - Organization - Efficiency - Improved stock levels Processed transactions accurately and swiftly, reducing wait times - Cash handling - Speed - Accuracy - Streamlined checkout process Collaborated with team to meet monthly sales targets, contributing to store's success - Teamwork - Goal achievement - Motivation - Boosted team performance Education

ATLANTA, GERORGIA Highschool diploma, Campbell highschool Skills Communication Problem-solving

Interpersonal Patience

Multitasking Customer relations

Attention to detail Empathy

Time management Conflict resolution

Customer service Negotiation

Product knowledge Closing deals

Relationship building Sales tactics

CRM software

Languages English (Native)

Additional

information

EXPERIENCE

CUSTOMER SERVICE

• Pro cient in resolving customer inquiries and concerns in a timely and professional manner.

• Pro cient in utilizing CRM systems and computer software to support customer interactions.

• Experienced in multitasking and prioritizing tasks to meet customer needs e ciently.

• Skilled in maintaining a positive and helpful attitude to ensure customer satisfaction.

EXPERIENCE

SALES ASSOCIATE

• Utilized product knowledge to assist customers in selecting the best options for their needs.

• Provided exceptional customer service, resulting in positive customer feedback and increased repeat business.

• Generated $10,000 in sales revenue per month by upselling and cross-selling products.

EXPERIENCE

SWIM INSTRUCTOR

• Red Cross certi ed in Lifeguarding, CPR, and First Aid

• Developed personalized lesson plans to improve stroke technique and water safety skills

• Strong communication skills to effectively instruct and motivate swimmers to succeed EXPERIENCE

SALES ASSOCIATE

• Provided excellent customer service by addressing inquiries and assisting with product selection.

• Achieved and exceeded sales targets consistently through effective product knowledge and upselling techniques.

• Collaborated with team members to create visually appealing displays that attracted customers. EXPERIENCE

SERVER

• Consistently provided excellent service and built rapport with customers

• Completed training in food safety and customer service

• Managed multiple tables e ciently in fast-paced environment

• Collaborated with team members to ensure smooth operations and customer satisfaction

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