Human Resources Employee Relations

Brandon Courtney

928-***-**** *********@*****.***

www.linkedin.com/in/bdc2073

Professional Summary

Seasoned Operations and Human Resources Director with over 20 years of experience in managing large teams, optimizing HR functions, and driving organizational growth in the healthcare industry. expert in recruitment, employee training, compliance, and strategic planning. Adept at developing business plans, job descriptions, marketing strategies, budgets, and ensuring adherence to regulatory standards. Seeking a challenging role as General Manager, Human Resources, or Executive Project Manager to leverage extensive expertise in enhancing organizational performance and achieving business objectives.

Professional Experience

Human Resources Business Partner

U.S. Vets, Prescott, AZ

May 2023 – August 2024

- Achieved a 90% fill rate and reduced turnover through effective recruitment and onboarding.

- Developed and implemented a 90-day onboarding plan and new hire training program.

- Ensured compliance with labor and employment laws; workers compensation, managed HRIS (Paycom) for accuracy.

- Recorded and analyzed turnover, DEI, and employee satisfaction metrics and advised management on recommendations

- Conducted employee misconduct investigations

-Managed payroll accuracy.

- Ensured compliance with regulatory bodies, grant holders, and CARF.

- Oversaw benefits enrollment and employee performance reviews

-Conducted training for mangers on using HRIS system to document employee performance

Program Manager

ResCare/Bright Spring Health, Prescott Valley, AZ

February 2023 – May 2023

- Oversaw daily operations for 11 group homes, ensuring compliance with Department of Economic Security.

- Managed documentation, maintenance, and incident investigations.

- Conducted staff training on compliance and operational procedures; ensured accurate payroll using KRONOS.

Independent Insurance Agent

Chubb Insurance, Scottsdale, AZ

September 2023 – January 2024

- Developed a robust book of business through direct marketing and client acquisition.

- Conducted educational meetings and created proposals for business owners on benefits packages.

- Managed employee benefits enrollment and provided cost-benefit analyses.

Human Resource Manager/ Chief Operating Officer

New Day Rising, Spring Valley, AZ

August 2015 – March 2023

- Led human relations, recruitment, and policy development for an organization with 80+ employees.

- Ensured compliance with OSHA, EEOC, FMLA, DOL, ADHS, Joint Commission, and other regulatory bodies and national accreditation.

- Developed and executed business plans, employee training programs, and marketing strategies.

- Managed budget, payroll, employee records, and ensured regulatory compliance.

Human Resource Generalist and Supervisor

New Day Rising, Spring Valley, AZ

October 2007 – August 2015

- Managed a team of 30 employees; handled recruitment, onboarding, investigations, training, and performance evaluations.

- Developed job descriptions, performance reviews, and disciplinary actions.

- Engaged with clients to address needs and resolve complaints effectively.

Community Life Director

New Day Rising, Spring Valley, AZ

December 2001 – September 2007

- Coordinated client treatment plans and team approaches to support personal growth and healing.

- Designed and led skill-building activities to promote pro-social behavior and effective communication.

- Mediated conflicts and promoted peer feedback systems.

Quality Assurance

Arrow Electronics, Phoenix, AZ

1999 – 2001

- Conducted inspections to ensure product quality and customer specifications.

- Assisted in establishing ISO-2000 compliance and implemented KAIZEN production improvements.

- Identified and documented deficiencies and oversaw PIPs

- Identified and resolved production issues; received Employee of the Month and nomination for Quality Person of the Year.

Skills

- Leadership (15+ years)

- Public Speaking (10+ years)

- Communication (10+ years)

- Human Relations (10+ years)

- Compliance and Regulatory (10+ years)

- Proficient in Microsoft Excel & Office

Education and Certifications

Bachelor’s in Political Science and Government

Northern Arizona University, Flagstaff, AZ

December 1995 – May 2002

-SHRM-CP Certification: Society for Human Resource Management, June 16, 2022

- Crisis Prevention Institute Trainer

- Licensed Insurance Producer, Arizona: License #20441321

- Certified Parent Coach

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