Receptionist/clerk

Kaitlyn Vanison

Sugar Land, TX • 346-***-**** • ***********@******.***

Objective

Motivated customer service professional seeking an opportunity to contribute to organizational growth while utilizing my strong communication skills and dedication to providing excellent customer experiences. Eager to learn and collaborate in a dynamic team environment.

Experience

Office Receptionist J&J Furniture

6/2019 – Present

Provided customer support for phone inquiries, tracking orders, and delivery updates, achieving a 95% customer satisfaction rate based on feedback.

Greeted walk-in customers, assisted with inquiries and purchases, and ensured a seamless shopping experience.

Coordinated with vendors for special orders and customized requests.

Consistently met sales goals and received multiple employee awards for performance excellence.

Managed daily paperwork, store reconciliation, and closure tasks.

Monitored and responded to customer inquiries via social media and email within 24 hours.

Office Aide Stafford High School

8/2020 – 6/2022

Answered inbound calls and routed them to appropriate departments in a timely manner.

Assisted with both electronic and manual filing, ensuring accuracy and organization.

Managed the reception area, providing a welcoming environment for guests and staff.

Entered data, completed forms, and maintained records in an organized manner.

Ordered office supplies and managed inventory to ensure sufficient stock.

Prepared documents for meetings, including agendas, minutes, and PowerPoint presentations.

Highlights

Demonstrated ability to create exceptional, memorable customer experiences and build relationships both in-person and digitally.

Proven ability to work with a sense of urgency and maintain excellent customer service in fast-paced environments.

Experienced in managing daily office operations and proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

Key Skills

Time Management

Active Listening

Communication

Multi-tasking

Flexibility

Customer Service

Education

University of Houston In Progress

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