Operations Manager Digital Product

Tammy Buck

**********@*****.*** 980-***-**** Burlington, NC 27217

STRENGTHS & COMPETENCIES

Accomplished and detail-oriented professional with extensive experience in digital product management, project coordination, and executive support. A proven leader in driving strategic initiatives, managing budgets, and facilitating cross- functional collaboration. Recognized for exceptional organizational and communication skills, with a strong ability to manage complex workflows and support senior leadership. Seeking an individual contributor role in office or administrative support. Project & budget management

Meeting coordination & executive support

Cross-functional team collaboration

Strong communication & stakeholder engagement

Process improvement & operations efficiency

EXPEREINCE

WELLS FARGO – Charlotte, NC

Digital Product & Operations Manager

2011 – 2024

Led high-impact digital banking initiatives, managing multiple projects from strategy to execution. Provided executive-level administrative and operational support, including budgeting, meeting facilitation, and workflow coordination.

Oversaw key digital product enhancements that increased customer satisfaction by 35% and engagement by millions of users.

Created and delivered executive-level presentations, ensuring alignment across senior leadership and external partners.

Managed project risks, tracked milestones, and ensured compliance with corporate and regulatory standards.

Partnered with cross-functional teams, serving as a liaison between technical teams, business units, and executive leadership.

Wells Fargo – Charlotte, NC

Marketing & Business Operations Manager

2000-2011

Led strategic marketing initiatives, managing partnerships with major financial and telecom companies. Oversaw multi-channel campaigns, ensuring brand consistency and regulatory compliance. Developed and streamlined internal processes to improve workflow efficiency and project execution. Organized high-level meetings, prepared detailed reports, and supported business development efforts. Managed departmental budgets, tracking expenses and optimizing financial resources. FIRST UNION / BANK OF AMERICA – Charlotte, NC

Executive Assistant

1997 – 2000

provided executive support, including calendar management, travel coordination, and document preparation.

Assisted in financial reporting and compliance tracking for senior leadership. Coordinated internal and external meetings, ensuring seamless communication across teams. Developed presentations and materials for high-stakes business discussions. Held various roles in banking and financial services, including branch operations, collections, and administrative support. Gained experience in customer service, financial operations, and office coordination. Early Career Experience 1988 – 1997

EDUCATION

Tompkins Cortland Community College – Dryden, NY

Business Administration (Some College, No Degree)

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