Quality Assurance Care Delivery
Resume:
Nicole
Del-Mese
Director of Nursing
Personal Info
Hamburg, 19526, United
States
**********@*****.***
Skills
Communication
Clinical Knowledge
Team Building
Problem Solving
Quality Assurance
Root Cause Analysis
MDS
Leadership
E cient and seasoned Director of Nursing o ering a 30+ year comprehensive background in healthcare management and nursing operations. Proven ability to coordinate and manage multiple projects while meeting budget and quality objectives. Results-oriented and highly pro cient leader with exceptional communication and problem-solving skills. Summary
Work Experience
Director of Nursing, The Watermark at Bellingham Park Lane, West Chester, PA
November 2023 - June 2024
Provided oversight and direction to approximately 75 employees for a 64 bed skilled nursing facility.
Created cohesiveness among all departments to
achieve optimal resident care delivery.
Maintained compliance with local, state and federal regulations including Department of Health and Life Safety. Every day is a survey ready day.
Collaborate with regional team to facility ongoing improvements and development and implementation
of new processes.
Director of Nursing, Care Pavilion, West Philadelphia, PA April 2023 - September 2023
Oversaw the day-to-day administrative and
operational functions of a 400-bed skilled nursing facility.
Orchestra a sta of more than 150 sta members to
ensure pro cient care delivery to residents with
complex medical, emotional and psychological needs. Fluent in risk management and incident report
completion, submission and follow up.
Actively participated in admission process pre-
screening potential residents and assisting to
maintain census.
Developed e cient and e ective team members
including ADONs, Unit Managers, Sta nurses and
CNAs.
Director of Nursing, Saunders' House, Wynnewood, PA August 2022 - January 2023
Responsible for overall operation of nursing services and provided guidance and oversight of management
tean
Played key role in transition of not-for-pro t to for pro t ownership group.
Maintained daily expectations of pro cient care
delivery meeting resident needs inclusively.
Promoted positive public relations and optimal
customer service at all times.
Director Of Nursing, Life Care Centers of America, Hickory House
March 2016 - June 2022
Responsible for overall operations of nursing services as well as mentor management team.
Work closely with team to ensure a well developed, individualized plan of care is established for each resident ensuring their emotional, physical and
cognitive needs are met.
Track and monitor nursing services and facility
outcomes to ensure optimal results are obtained and maintained.
Developed and implemented various processes to
increase facility pro tability.
Monitor and develop all levels of nursing associates to ensure stellar care delivery.
Lead Quality Assurance Performance Improvement
committee.
Embraced and transitioned Phase I and Phase II of the nal rule regulations.
Developed e ective Antibiotic Stewardship program. Promoted public relations and optimal customer
service daily.
Director of Nursing and Patient Services, Visiting Nurse Group, Inc., Philadelphia, PA
May 2012 - November 2015
Responsible for overall operations of pediatric home health care agency.
Ensured all regulatory expectations were met
including federal, state, OSHA, JAHCO and ODP.
Successfully established strong referral sources and lucrative relationships with key contacts to increase new patient referrals resulting in a doubled inpatient caseload in 12 months.
Developed and implemented clinical policies and
procedures in adherence to industry standards.
Education
Registered Nurse, Reading Hospital School of Nursing
(Graduate)
August 1988 - May 1991
N/A, Kutztown University of Pennsylvania
August 1988 - May 1991
Earned multiple BSN credits. Nursing program has
since dissolved.
Infection Preventionist Certi cation, US Centers for Disease Control
November 2019 - November 2019
Leadership Certi cation, Widener University
April 2011 - May 2011
Wound Care Certi cation, National Wound Care Alliance June 2016 - June 2016
Gerontology Certi cation, American Nurses Association January 2023
Anticipate test date in 2024.
Health Services Administration, Fair eld University June 2023
Anticipated program completion fall of 2025.
Volunteering
Volunteer, Phoenix Animal Rescue
September 2018
Work cohesively with a small group of volunteers to foster a safe haven for unwanted dogs.
Provide transport of unwanted dogs from various
locations to a safe haven shelter.
Organize and promote adoption and fundraising
events.
Contact this candidate