Customer Service Front Desk

Maryam Fontenot

****************@*****.*** 346-***-**** Spring, TX

SUMMARY

Detail-oriented and customer-focused professional with experience in administrative support, front desk operations, and customer service. Skilled in managing phone systems, scheduling appointments, handling inquiries, and maintaining organized records. Adept at creating a welcoming environment for clients and visitors while efficiently supporting office operations. Strong communication and problem-solving abilities to ensure smooth daily workflow. WORK EXPERIENCE

Youth Program Non-Profit Houston, TX

Volunteer Event Coordinator & Fundraiser Jan 2024 - Dec 2024

• Organized and led an event that secured a $10,000 sponsorship from Texas A&M University for youth education and nutrition initiatives.

• Pitched and presented the event to Texas A&M University, obtaining funding through effective communication and relationship-building.

• Coordinated all aspects of the event, including logistics, outreach, and promotion, ensuring smooth execution and positive community impact.

Harris County Constable’s Office, Precinct 4 Houston, TX Deputy Constable Jun 2017 - Oct 2024

• Successfully rescued six teenagers from high waters in a collaborative effort with Texas Rangers and fellow officers, receiving commendation from a county commissioner.

• Led community engagement initiatives focused on educating residents about crime prevention, home security, and personal safety.

• Conducted criminal investigations, traffic stops, and arrests, consistently upholding professionalism and fostering public trust.

• Responded to emergency calls, diffused high-risk situations, and collaborated with local and federal agencies to enforce laws.

FedEx Express Houston, TX

Mail Courier Mar 2015 - May 2017

• Delivered 80-120 packages daily with a 98% on-time rate, even on high-traffic routes.

• Resolved delivery issues and ensured accurate package handling, resulting in positive customer feedback and improved service ratings.

• Navigated 50-100 miles daily, optimizing routes to adapt to logistical challenges and ensure timely, secure delivery. Cash Express Houston, TX

Loan Processor & Office Assistant 2014 - 2015

• Processed loan applications and conducted credit assessments, ensuring accuracy and compliance with financial regulations.

• Managed office operations and maintained financial records, contributing to efficient service delivery and regulatory adherence.

Walmart Houston, TX

Cashier 2012 - 2014

• Processed customer transactions and ensured accurate cash handling while delivering high-quality service.

• Assisted in inventory management and restocking to maintain smooth store operations. University of Houston Houston, TX

HR Assistant Intern 2012 - 2013

• Facilitated recruiting and onboarding processes, ensuring accurate documentation and compliance with organizational standards.

• Coordinated and maintained employee files, supporting the HR team in daily administrative operations. EDUCATION

Lodestar Community College

Associate Degree in Nursing (ADN), Nursing

Houston, TX

In Progress

SKILLS

Customer Service: Skilled in Building Strong Relationships With Customers, Addressing Inquiries, and Resolving Issues to Ensure Satisfaction. • Loan Processing: Experienced in Evaluating and Processing Loan Applications, Conducting Credit Assessments, and Managing Financial Services. • Cash Handling: Proficient in Managing Financial Transactions Accurately and Handling Cash With Attention to Detail. • Problem-Solving: Adept at Identifying Challenges and Providing Solutions, Ensuring Smooth Customer Interactions and Operational Efficiency.

• Communication: Strong Communicator, Explaining Financial Products and Services Clearly to Customers, Ensuring They Make Informed Decisions. • Sales Support: Capable of Cross-Selling Products and Services Based on Customer Needs, Enhancing Overall Service and Satisfaction. • Communication • Organization • Attention To Detail • Problem-solving • Time Management

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