Director of Operations

ONUR CAN

Sterling, VA 703-***-**** ******@*****.***

Professional Summary

Driven operations leader with extensive experience in business management, multi-unit leadership, and strategic growth. Proven ability to optimize workflows, streamline costs, and drive profitability across diverse industries. Strong background in financial planning, budgeting, and cost control to ensure fiscal responsibility and long-term sustainability. Excellent at leading high- performing teams, fostering employee development, and implementing strategies that improve productivity and retention. Expertise in marketing, customer engagement, and brand growth to maximize revenue and market presence. Skilled in data- driven decision-making, performance analysis, and process improvement to achieve operational excellence and business success.

Skills

• Operations Management & Business Strategy

• Financial Planning & Budget Management

• Multi-Unit Leadership & Franchise Operations

• Process Optimization & Workflow Efficiency

• Team Development & Employee Training

• Performance Analysis & Data-Driven Decisions

• Customer Engagement & Brand Growth

• Marketing Strategies & Community Outreach

• Cost Control & Revenue Optimization

• Compliance Management & Risk Mitigation

• Vendor Relations & Supply Chain

• Administrative Oversight & HR Management

Selected Accomplishments

Business Operations Leadership: Directed all aspects of business management, overseeing financial planning, HR functions, and daily operations to drive efficiency, scalability, and profitability while ensuring compliance with industry regulations.

Multi-Unit Management: Led operations across multiple high-volume locations, streamlining workflows, reducing operational costs, and implementing performance-driven strategies that improved overall profitability and customer satisfaction.

Team Development & Leadership: Recruited, trained, and mentored diverse teams, fostering a culture of accountability, engagement, and professional growth while improving productivity, employee retention, and service quality.

Financial Planning & Budgeting: Managed complex budgeting, financial forecasting, and cost-control strategies, ensuring fiscal responsibility while maximizing revenue, profitability, and long-term business sustainability.

Marketing & Brand Growth: Developed and executed data-driven marketing initiatives, leveraging promotional strategies, community outreach, and digital engagement to increase brand visibility, customer loyalty, and revenue.

Data-Driven Decision Making: Analyzed key operational metrics, identified performance gaps, and implemented process improvements that increased efficiency, reduced costs, and supported long-term strategic business goals. Work History

Owner and Managing Partner 2019 to 02/2025

Rush Bowls

• Managed all aspects of business operations, including financial oversight, HR functions, and administrative tasks.

• Led daily business activities, ensuring efficient operations, high customer satisfaction, and strong financial performance.

• Developed and executed strategic initiatives to drive revenue growth, optimize costs, and improve profitability.

• Oversaw hiring, training, and employee development to foster a motivated and high-performing team culture.

• Managed vendor relationships, supply chain logistics, and inventory to maintain seamless business operations.

• Implemented marketing strategies, community outreach, and campaigns to increase brand awareness and sales.

• Ensured compliance with health, safety, and regulatory requirements while maintaining operational excellence.

• Analyzed financial reports, monitored KPIs, and adjusted business strategies to maximize efficiency and profitability. Director of Operations 2014 to 2024

Papa John’s Pizzas – MD

• Directed all operational aspects, ensuring efficiency, profitability, and regulatory compliance across Papa John’s locations.

• Led planning, process optimization, and cost control measures to drive revenue growth and operational excellence.

• Managed hiring, training, and development to cultivate high-performing teams and improve long-term staff retention.

• Oversaw financial performance, budgeting, and forecasting processes to maximize profitability and maintain cost efficiency.

• Implemented customer service initiatives, improving satisfaction, brand reputation, and customer loyalty across all stores.

• Developed and enforced company policies, ensuring strict compliance with health, safety, and labor regulations.

• Collaborated with marketing teams to do store promotions, drive community engagement, and increase brand visibility.

• Analyzed key operational metrics, identified improvement opportunities, and implemented strategies for business growth. General Store Manager 2007 to 2014

Papa John’s Pizzas – VA

• Managed store operations, ensuring efficiency, profitability, and compliance with corporate policies and industry regulations.

• Led hiring, training, and staff development initiatives to build a high-performing, customer-focused, and motivated team.

• Oversaw inventory management, cost control, and budgeting to optimize financial performance and operational efficiency.

• Developed and implemented customer service strategies to improve satisfaction, loyalty, and overall brand reputation.

• Ensured compliance with health, safety, and labor regulations while maintaining high operational and quality standards.

• Executed local marketing initiatives, promotions, and community engagement efforts to drive sales and brand visibility.

• Inspected store performances, identified areas for improvement, and implemented process enhancements for efficiency.

• Managed vendor relationships, supply chain logistics, and purchasing to maintain consistent product quality and availability. Languages

• English & Turkish: Native proficiency

• Spanish: Intermediate proficiency

Education

Dokuz Eylul University, Izmir, Türkiye – 09/2007

Bachelor of Business Administration

Graduated with Distinction

Contact this candidate