Call Center Agent
Resume:
Norma Mendez
Saginaw, MI
*******@*****.***
Summary
Dedicated and experienced administration assistant with over 20 years. An extremely focused and detailed-oriented. Experience is fast paced office setting Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Skills and Qualifications
● Administration Skills
● Communication Skills
● Office Administration
● Attention to detail.
● Spanish Speaking
● Organizational Skills
Work Experience
Teleperformance
Call Center Agent 9/21 - 8/22
● warm and cold calls.
● assisted customers with their banking.
● transfer funds from one account to another.
● loan payments.
● transfer call to correct department.
Express Scripts 06/21 – 9/21
Call Center Agent
● Answering phones
● Order patient's refills.
● Transfer calls to the right department.
CVS 09/19 - 03/21
Call Center Agent
● Answered phones.
● Helped clients order over the counter medication or necessities. Morley Company 11/17 - 07/19
Call Center Agent
• Set up any road-side service for customers.
• Warm Calling service providers.
• Answer customer Service calls.
• Train new employees.
• Utilize Google Maps to locate customers in need of service. Christopher and Banks 09/14 - 05/15
Assistant Manager
• Train new staff in customer service and time management to enhance the overall guest experience.
• Customer Service
• Set up\Tear down Display
• Open\Close
• Banking
• Check-in Stock
• Stock shelves.
• Online orders for Customers
• Answered phone.
Additional Information
● Over 20+ years' experience with customer service in various fields.
● Over 10 years' experience in a call center.
● 5 years’ experience with a variety of office-related software packages, including: Microsoft Word and Excel.
● 15+ years Assistant management and Key holder experience.
● Ability to process and understand information given to me, at a fast pace.
● Good verbal and written communication skills.
● Ability to Utilize and understand the following internet browsers: Google Chrome and Internet Explorer.
● Ability to multi-task and manage multiple assignments in a fast-paced environment.
Contact this candidate